BMW of Arlington

Riley could have done better keeping me informed. When I attempted to call the dealership I was placed on hold extended periods of time. I was disconnected three times. I asked to speak to a manag When I attempted to call the dealership I was placed on hold extended periods of time. I was disconnected three times. I asked to speak to a manager told he was in a meeting but no offer of return call. Derrick was very helpful even though he was tire guy checked me out so I didn’t have to wait. I was promised a loaner if my car was there longer than estimated time but even though car kept longer was told no loaner available More

What makes BMW of Arlington stand out the most is their customer service from the service department. My experience with Reesh has always been of the utmost customer satisfaction. Thank you for going beyon customer service from the service department. My experience with Reesh has always been of the utmost customer satisfaction. Thank you for going beyond the call to take care of me as well as my vehicle. More

I had an appointment to get an oil change it was on a Saturday but time went by fast. Saturday but time went by fast. More

I’ve had Savonn as my service advisor for a while now and she’s always great! Been going to this BMW dealership for over 12 years! Highly recommend! she’s always great! Been going to this BMW dealership for over 12 years! Highly recommend! More

They were asked let down the back middle headrest that was stuck, instead they broke the headrest behind the driver’s seat. Threw the broken parts on my backseat and sent me a bill for over $600. I went t was stuck, instead they broke the headrest behind the driver’s seat. Threw the broken parts on my backseat and sent me a bill for over $600. I went they they stuck the broken part back on the headrest and left it. More

I received excellent service by my service technician named Mohammad. He is very professional and knowledgeable. named Mohammad. He is very professional and knowledgeable. More

I am always treated well. Service check-in is quick and easy. My service advisor Jeff Higy sent a video and results from the on rack inspection of my car as well as a text to Service check-in is quick and easy. My service advisor Jeff Higy sent a video and results from the on rack inspection of my car as well as a text to let me know when the car was ready for pick up. More

Great place to do business. Great inventory, knowledgeable and friendly staff, prices that are hard to beat. Great inventory, knowledgeable and friendly staff, prices that are hard to beat. More

Great service Advisor Chad. and when I picked up my vehicle amount was different then the estimate given to me.but they made it right. and when I picked up my vehicle amount was different then the estimate given to me.but they made it right. More

Reesh was my service advisor and he kept me informed, took great care of my vehicle and was extremely professional!! I’ve never seen someone hustle and stay on top of all the clients he deals with in suc took great care of my vehicle and was extremely professional!! I’ve never seen someone hustle and stay on top of all the clients he deals with in such a caring and professional way. More