BMW of Arlington

Outstanding workmanship and superb customer service! They all find the time to for me in even on very short notice. Mr Myron Mott is the best service advisor that I’ve ever encountered in my BMW owner They all find the time to for me in even on very short notice. Mr Myron Mott is the best service advisor that I’ve ever encountered in my BMW ownership history. He always has a smile and an infectious positive attitude! More

Great service from the moment I pulled in and left. I was greeted by the service persons and he walked me through the process and ensured all was taken care of. I was greeted by the service persons and he walked me through the process and ensured all was taken care of. More

Service department was kind and curious. Provided good information and feedback. Honest about the process. Provided good information and feedback. Honest about the process. More

I received an excellent offer for oil change and an air filter. After which my car was washed and cleaned very nicely. My son was very pleased with the results filter. After which my car was washed and cleaned very nicely. My son was very pleased with the results More

I have been taking my 528I to this exact BMW dealership service dept. for many years and have spent thousands of dollars with them . Unfortunately yesterday I was hit with a snag regarding the noise I have service dept. for many years and have spent thousands of dollars with them . Unfortunately yesterday I was hit with a snag regarding the noise I have been complaining about to them for months since my last visit with Christian. 1st of all he did not meet my needs and expectations regarding the noise my driver front side was making leaving me confused on the service I requested not being attended to. Fast forward yesterday Vun my specialist was notified about my bad experience which totally ignored the fact I have been a loyal customer and wanted my gas tank filled since it was a qtr from E. She first quoted me $235 for my brake fluid to be flushed and my windshield wipers to be replace I was in total shock when the bill was $269 which I didn't mind paying but come on give me the correct amount. I have invest about 8k at this service shop and they have failed me complete . Now if Christian would of attended me correctly and I saw him neglect service that the mechanic was mentioning to him. Maybe I was dressed in my gym clothes but I was totally discriminated. Now my car repairs will cost me 4k to fix. I will never bring this location business ever! -Geo More

I was very satisfied with the service at BMW of Arlington. Christian Carr - service advisor took very good care of me and my vehicle Arlington. Christian Carr - service advisor took very good care of me and my vehicle More

The car buying experience was smooth and quick. Upon arrival Haime had our paperwork ready to go. Highly recommend this salesman. Upon arrival Haime had our paperwork ready to go. Highly recommend this salesman. More

Bad service I have 2 bmw I will never come back to this dealer again. dealer again. More

Took my PHEV vehicle in on a monday. The hybrid battery would not engage and it can only run off gasoline. Arranged for a diagnostic. The problem was isolated as replacement of the 12v s The hybrid battery would not engage and it can only run off gasoline. Arranged for a diagnostic. The problem was isolated as replacement of the 12v starter battery. I was told it needed to be replaced and this would resolve the problem. $1,616.70 charge (which a quick search, the suggested cost with labor should be about $800). I picked up my vehicle, the hybrid battery was not engaging. In fact, nothing has changed at all, it was no different than when I brought it in. I was assured that all I needed to do was fully charge the separate hybrid battery (at home after leaving) and this would resolve the problem. Mind you, the battery was nearly fully charged, you only need a wall outlet to charge it and they have full access to Type 2 chargers that could do this in 30 minutes, but did not. Of course, after getting home and charging it - nothing changed and it did not work. I emailed the service director Mr. Chuong Nguyen the same night, the man who replies to every 1-star review giving his email and asking people to email him, to imply he will resolve it. He has yet to reply to the email and has not attempted to contact me in any of the other methods I requested he do so in the email. In my situation, I was left with an overpriced bill, terrible service and was completely ghosted when I explained my situation and simply asked them how long they would guarantee their work for. More

This is Truly one of the best Professional Dealership I've been too. And I've been to alot. They helped me in every way possible from transportation to and from the Dealership. Also this young man SHAWN I've been too. And I've been to alot. They helped me in every way possible from transportation to and from the Dealership. Also this young man SHAWN. He works in the Service Department. He went above and beyond his job to assist me. He kept me informed on everything. He stayed on the phone with my provider for me numerous of times when I couldn't reach them and he still continues to help other customers. He's definitely a BIG ASSET TO THIS COMPANY. Keep up the excellent work SHAWN SMITH. More