BMW of Arlington

First, started with a free diagnostic. I received a confirmation email thanking me for my free diagnostics. My car was scheduled for a specific date, and I dropped my car off a day ahead ( I received a confirmation email thanking me for my free diagnostics. My car was scheduled for a specific date, and I dropped my car off a day ahead (as requested by BMW). My car wasn’t touched for over 7 days. After calling, BMW finally had Jeff call me back. Jeff told me he would check into the situation and call me right back. He never called, but sent a text saying I can text this number for any questions or concerns…ummm, ok. After another 3-4 days pass, I had to call BMW back to demand an answer. When I arrive to pickup my vehicle, they tried to charge me for a service they provided for free. After I avoided that issue (and BIG SHOUTOUT to MARCUS for staying professional and helping me out) they send me a link for a survey with my name misspelled in the email. If you didn’t already mistreat me, my name was the cherry on the topping. Never cared about my issue, never treated my issue as urgent, left my vehicle in the same spot it was towed in. Funny, bc I found another dealership that handled my issue on the spot. Treated me with respect, and it wasn’t forced. I understand Arlington BMW is a small dealership, which should make more sense on why you shouldn’t have an issue with providing outstanding customer service. More

The best car buying experience ever. Literally no hassling back and forth and willing to go the extra mile to help you out. Literally no hassling back and forth and willing to go the extra mile to help you out. More

Close car initially, Poor communication. Run around with rental car. Dropped off car in June received it today. Run around with rental car. Dropped off car in June received it today. More

Great service overall will comeback Everything was good and fair,, will recommend to My friends and fair,, will recommend to My friends More

Great experience with salesman and other workers. I am satisfied with my purchase love it I am satisfied with my purchase love it More

Great service and a friendly staff that is very knowledgable. They saved me money and was done within a timely manner. knowledgable. They saved me money and was done within a timely manner. More

My service tech Anthony gave good clarity on the multi check inspection in the video. I appreciate that to the very best. My service advisor Kaleigh should have mentioned financing options with repairs be check inspection in the video. I appreciate that to the very best. My service advisor Kaleigh should have mentioned financing options with repairs being expensive, there are options in getting your vehicle repaired More

I was scheduled with a loaner car but there wasn’t one when I get there. Not consistent with the price quoted over phone even though I confirmed it twice. It was end of the day and I was tired otherwise when I get there. Not consistent with the price quoted over phone even though I confirmed it twice. It was end of the day and I was tired otherwise I would get to the bottom of it. More

Very professional and courteous staff. I enjoyed my experience and would recommend them to my friends and family I enjoyed my experience and would recommend them to my friends and family More

Prompt with services. Easy to schedule appointments and takes great care of customers. Would continue to visit dealership for future services. Easy to schedule appointments and takes great care of customers. Would continue to visit dealership for future services. More