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BMW of Arlington

Arlington, TX

4.4
1,096 Reviews

1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 1,096 reviews

October 24, 2024

My car was serviced in a timely manner. I received an analysis of mr car's condition within hours. Chad was able to get me a loaner car so I wouldn't be inconvenienced. Overall nice job. More

by kenwiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Oct 26, 2024 -

BMW of Arlington responded

Hi Kenwiley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2024

It took 3 hours to change oil and rotate tires, and not sure why tire rotation is not part of covered maintenance. More

by Johnnarciso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Ismael
Oct 26, 2024 -

BMW of Arlington responded

Johnnarciso, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and we'd love to know more about the areas we can improve. This will help us provide a better experience in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

October 24, 2024

I go in for service. They fix all type of things, then say oh your warranty expired. You have to pay. Obviously, NOT. then I attempt to be fair to say add the oil change More

by D Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Oct 26, 2024 -

BMW of Arlington responded

Thank you for bringing this to my attention. I’m sorry to hear about the confusion with your warranty and the frustration it caused—that’s not the kind of experience we want for our customers. I’d really like the opportunity to make this right and earn your trust back. Please contact me at directly, and I look forward to speaking with you. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

October 21, 2024

Great deal on the oil change maintenance special. Fast intake and no complaint on the wait time More

by lawrence.m.walker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Marcus Gibbons
Oct 25, 2024 -

BMW of Arlington responded

Hi Lawrence, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2024

BMW of Arlington has a quality car and a quality Service Department. The Rating would be 5++ for the Service Advisor [Christian] and the Shop Foreman[Rorry]. Christian was very professional and thorough in More

by fairda64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor [Christian] and Shop Foreman [Rorry]
Oct 20, 2024 -

BMW of Arlington responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2024

Friendly staff. They explained everything in detail and broke down the cost. They got me a ride home while my car was being repaired. More

by ncampbell_04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reesh
Oct 19, 2024 -

BMW of Arlington responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

DO NOT SERVICE YOUR CAR here. Had I read the reviews before going I would be able to drive my car today. Started with free diagnostic.. ended with a check engine light on and a c More

by Just me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad
Oct 18, 2024 -

BMW of Arlington responded

Just me, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mo Saleh General Manager msaleh@bmwofarlington.com

October 11, 2024

Great services and professional reps. Myron Mott is a true professional at his work, truly. More

by dramonstapublishing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Mott
Oct 13, 2024 -

BMW of Arlington responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 10, 2024

This dealership is awesome. I am continuously impressed by the professionalism and customer service. My advisor Myron always makes it a pleasant and positive experience. More

by Johnson7703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Mott
Oct 13, 2024 -

BMW of Arlington responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

October 05, 2024

The service department took care of me and solved my problems within 24 hours. Good job done by the staff. More

by metillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Bryson, Marcus Gibbons
Oct 12, 2024 -

BMW of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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