BMW of Arlington

I purchased my new MINI Countryman in January and it has already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front already been in the shop twice. They have had to replace the same part twice. That is not the worse of it, the last visit cost me $900. The front cup holders in the car have plastic spikes to keep the cup in place but they also puncture styrofoam cups. Twice I had a cup punctured and it did spill in the car. I had no idea the liquid that spills seeps through the cupholder and into the wires connected to the gear shifter. They said that since there was a spill I had to pay for it. This is totally unfair. I did not put in those cupholders and puncture the cups. I think that Moritz should have looked into this issue further and not just passed the buck or the charge to me. In the end I was basically told not to use the cupholders. Imagine that cup holders that you should not put a cup with liquid in. I was told that even water would damage the wires again. I am very disappointed most of all. More

My son bought his first BMW from Doug Mayberry in 2003. He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and He was so impressed with Doug and his new previously owned vehicle, I purchased one also about 3 months later. I have purchased 2 BMWs from Doug and plan on upgrading next year. When my car has required service, I'm given a very clean car. Repairs are discussed and pricing,if necessary, with me before the work. Somethings are not always clear to me about what's going on with my car, but Eric makes sure I understand before he proceeds. Doug and Eric are only two employees that I have bonded with, but everyone at the dealership are friendly and go out of their way to assist me. More

I had a good experience at the dealer ship. Salespersons were very helpful. I wish I had more information available about the vehicle before I come to the dealer ship. I think you should post more informati were very helpful. I wish I had more information available about the vehicle before I come to the dealer ship. I think you should post more information on the web site because for some people its not possible to make lots of visit to the dealership. More

Price was very competitive and process was extremely smooth leading up to and concluding the buy transaction. Only negative is they are a little far from my home. Valet service is available for schedu smooth leading up to and concluding the buy transaction. Only negative is they are a little far from my home. Valet service is available for scheduled service (15K service, etc) but not routine failure repair maintenace. More

The entire serivice experience was and always has been great. The service advisors have always known the product and have kept me informed of progress. The car was ready ahead of the time estimate (I a great. The service advisors have always known the product and have kept me informed of progress. The car was ready ahead of the time estimate (I always wait for the work to be complete)and it is nice to be plesantly surprised rather than to wonder how long it may take. More

Rick is a great salesman. I'll go to him for my next purchase. He was extremely friendly and willing to work with me to get me the car I wanted at a reasonable price for my budget. I love my BMW 328i co purchase. He was extremely friendly and willing to work with me to get me the car I wanted at a reasonable price for my budget. I love my BMW 328i coupe, the color, the handling, the power.... Thanks Rick! More

The service I've received over the past four years with Moritz has consistently exceeded expectations. My husband and I have purchased three new cars from this dealership and wouldn't hestitate to continu Moritz has consistently exceeded expectations. My husband and I have purchased three new cars from this dealership and wouldn't hestitate to continue doing business with Moritz. (Can't believe you wouldn't accept my review because it was under 250 characters!) More

As far as service goes, Mortiz is by far the best I've dealt with. My BMW X5 35d on the other hand is another story. This is my third BMW vehicle and my most disappointing. The main facts are: The dealt with. My BMW X5 35d on the other hand is another story. This is my third BMW vehicle and my most disappointing. The main facts are: The engine threw a rod (faulty piston rod cap bolt) at 13,242 miles but this dealer gave me a loaner and the car was repaired in 32 days - with a new engine from Austria (I think that's where the engines are made). Some people said I was crazy for waiting, and maybe so, but I REALLY liked the vehicle - until now. The latest disappointment was a faulty battery. It would appear this is a minor incident but there is quite a bit more to the story. According to BMW: The BMW X5 35ds (and maybe all X5s) are designed to be driven at highway speeds and over 20 km (12.4 miles) the majority of the time one operates the vehicle. This gives the car time to engage the alternator enough to recharge the battery. I drive primarily in the city and under 5 km - 61% of the time. The other 39% of the time is at highway speeds and "proper" (BMW recommended) driving distances. The fact that 61% of my driving is in the city, is considered "Unfavorable Driving Conditions" - according to BMW. Therefore BMW is NOT responsible for failures under these conditions. Or in other words, it's NOT covered in BMWs maintenance program. Unfortunately, my job requires city driving and short distances between starts/stops. BMW NA initially refused to cover the battery failure under their warranty program. I disagreed and Moritz argued my case with BMW NA. BMW NA ultimately agreed to pay for a new $600 (yes $600) battery but only if I paid $80 for a battery charger and charged the battery three times a week. So... now my two year old... $60,000+... 2009 BMW X5 35d... sits in my garage with the hood up... charging... three nights a week! It's reminiscent of my first car, a 1974 Plymouth Fury II - which was also black on black. I used to have to charge or jump that car often. The car was old, had a bad alternator and I was a teenager and couldn't afford to buy a replacement right away. So... I charged the battery or used jumper cables to get going. It would appear I've come full circle. All-in-all, I highly recommend the dealership, I DO NOT recommend the vehicle. More

Mini of Dallas is .5 miles away from my house, but I insist on going to Moritz in Arlington. Long story short - Service dept is attentive and the sales dept was patient. The entire staff always goes insist on going to Moritz in Arlington. Long story short - Service dept is attentive and the sales dept was patient. The entire staff always goes well beyond the call of duty, friendly, and truly feel like they appreciate my business. I recommend with reservation. More

This visit was to correct a trim problem on my new BMW that I hadn't even noticed. It was discovered by Moritz service personnel, replacement parts were ordered and the repair was made within a few days that I hadn't even noticed. It was discovered by Moritz service personnel, replacement parts were ordered and the repair was made within a few days of discovery. I'm driving my second BMW purchased from Moritz and have had a really positive experience with sales and service. Richard Fincher is one of the most trustworthy, detail oriented service advisors I've ever encountered, and Richy Harder in sales is the only person I'd ever be willing to buy a car from over the phone. I think of BMW drivers as pretty demanding customers, as am I, and this dealership is up to the task. More