BMW of Arlington

I have been a customer of Mortiz BMW since 1998. I have always had excellent service And have been treated very well. I would recommend this dealership anytime. always had excellent service And have been treated very well. I would recommend this dealership anytime. More

This is my 1st Mini. It won't be my last. This was also my 1st car to purchase on my own. Needless to say, I had extreme anxiety! Ben Arata put me in touch with Samantha Miller. Samantha Miller was WONDE my 1st car to purchase on my own. Needless to say, I had extreme anxiety! Ben Arata put me in touch with Samantha Miller. Samantha Miller was WONDERFUL! She made this experience fantastic. She was knows her Mini's and people. She even sailed through my Nervous Breakdown! She is AWESOME!!! I will definitely buy from her again & Mortiz. I am already planning my next one. Even financing was painless! 6 days after I bought my Mini someone hit my from behind. I was devasted. I called Samantha she immediately gave my contact names and told me all I needed to know. I called the body shop made an appointment with Roy and he was great as well. Since I had to have my Mini checked out by service as well as body shop. My next contact was Matt Howell. He took great care of my car and fears. My Mini is as good as new. So I truly have had the full Moritz treatment and all areas are fantastic! Thanks Moritz and all the employees that work for the customer! More

This is my first experience with BMW and the service department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progres department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progress maybe 3 times. Richard Fincher is an idiot. Also, they would not honor the extended warranty that we purchased for tire protection. It was purchased from the Moritz Dealership. The protection ran out a little less than a year from the time we purchased it (due to the amount of tire tread still on the tires - this was not explained to us when we purchased it - wy would we purchase protection for tires that would last less than 10K miles????). What a scam. We paid $800 for the "tire protection plan" when we purchased the CPO BMW and it got us absolutely nothing...when I brought in a tire with a nail in it they said the tire was too worn to be covered by the "protection plan." Don't fall for the protection plan and don't have your car serviced at Mortiz. More

I could not be more disappointed with this dealer. I bought a CPO from them in April 2011 and while I love the car, their customer service is absolutely terrible. After buying the car, I have had a few bought a CPO from them in April 2011 and while I love the car, their customer service is absolutely terrible. After buying the car, I have had a few issues (for example, I had paid to have a few extra things done to or modified on the car... Different rims, etc...) When I tried to call to set up the appointment, it was impossible to get in tough with someone about it. Once I finally did get in touch, every single person I had to talk to was extremely rude. I cannot believe this is an authorized dealer. Pathetic. More

I had a horrible experience with Mini of Dallas the weekend before we drove over to Mortiz MINI in Arlington,and was pleasantly surprised. Brian McNultry was low pressure, straightforward and accomodat weekend before we drove over to Mortiz MINI in Arlington,and was pleasantly surprised. Brian McNultry was low pressure, straightforward and accomodating. I would highly recommend this dealership based on my test drive experience. Brian helped me deside the Mini of my choice let me test drive 3 different vehicles to compare. He also answered all my questions very honestly with absolutely no hesitation. The overall experience was very pleasant. More

I've had all my service performed through Moritz. My service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodati service adviser has always been a great help and is the reason I take my car there. Any time I've had any issues with service, he's been accommodating and helps me out. He's friendly and pleasant to work with. More

The team at Mortiz is simply amazing. They "get it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is it." They're professional. They are not blowing smoke or trying to upsell. They know their product inside and out. The only thing that I'd change is to have their service center open earlier so that I can drop off the car on the way to work. More

Bonnie Shinsky is a huge selling point for Moritz BMW. I have purchased eleven new cars in my lifetime, two from Bonnie, and this one(along with my first dealing with Bonnie) was by far the eaiest and most have purchased eleven new cars in my lifetime, two from Bonnie, and this one(along with my first dealing with Bonnie) was by far the eaiest and most pleasant expericene I have every had. She knows her product and works hard to please the client without using any high pressure tactics. This type a buying experience goes a long way in distinguising the Moritz dealership and separating it from the majority of car dealerships in the Metroplex. Also, the financing portion of the buying experience, handled by Robb Leyda, was exemplary. More

Tamika was great to work with. No pressure, no annoying 200 follow up phone calls to get us to buy. She let us buy on our own time frame. Very knowledgeable about car and how it works. Everyone from fin 200 follow up phone calls to get us to buy. She let us buy on our own time frame. Very knowledgeable about car and how it works. Everyone from finance to manager to sales were GREAT, and very aware of our time. They did not waste it with games, as most dealers do. I recommend this dealership to everyone I know. I will buy again from Moritz. More

Work performed on my Mini was done instantly, with professionalism and a sense of care for my problems. My service agent was very "tuned" in to making my experience very satisfactory. During the short professionalism and a sense of care for my problems. My service agent was very "tuned" in to making my experience very satisfactory. During the short wait, we were offered beverages and a very nice waiting area with an HD tv. It was a comfortable visit from start to finish. More