BMW of Arlington

Extremly bad Service department. Even though we had an agreement at the time of purchase to get a loaner car when ever we came for service they hassled my wife by not giving her the car. In addition mis agreement at the time of purchase to get a loaner car when ever we came for service they hassled my wife by not giving her the car. In addition mis diagnosed problems and caused equipment to fail (scraching noice from brakes where a caliper was rubbing against the brake drim and cutting a groove. Took car several times and they did not identify but when I did a visual inspection I found it and identified to them) . In one case charged us $700 for a screeching noice problem which was still there when we went to pick the car up. In addition did not work well with the extended warranty company and kept telling us that we have lousy warranty. our BMW model 2001 330i had several problems with the window regulators (all 4 windows broke down and two windows twice). Even though we discussed it with them and asked before we ran out of warranty on how they will handle and got a verbal commit that they will work with us, they refused to talk to BMW into fixing them when they broke down after warranty. I had to call BMW personally and they approved fixing window regulators, but when I asked them why they did not do it they claimed that they are the ones who convinced BMW to do it. After several such incidents they became verbally abusive to my wife and me. Specifically service advisors Joe Henderson and Joe Blakely.<br>Afte this we decided we had enough and went for the next service to John Roberts. They were very efficient, gave us a loaner car with out any hassle, worked with the warranty and got them to pay most of the bill (even though mortiz service claimed our extended warranty was lousy), gave an appointment when we wanted it. <br><br>We are nver going back to Moritz for Service or a new Car More

This my second review based on my third visit. Called This my second review based on my third visit.<br><br>Called Wed night at 5:30 and Steve suggested I bring the car in at 7:30 Thur when they opened. This my second review based on my third visit.<br><br>Called Wed night at 5:30 and Steve suggested I bring the car in at 7:30 Thur when they opened. they replaced the power steering pump and thermostat housing and I picked the car up at 5:30 on Thur. Very happy, the service went quickly and it appears to be done correctly. I had to request that Steve cancel the QC and car wash so I could get my car that night or it would have been the next day.<br> More

If you need BMW warranty service your options are limited and all the Dealers Service departments in DFW are similar so I would recommend Moritz for warranty service. If it's out of pocket repair there are and all the Dealers Service departments in DFW are similar so I would recommend Moritz for warranty service. If it's out of pocket repair there are FAR better places to go. My first repair was done correctly as far as I can tell but they bounced my car into something and knocked off the front licence plate holder. My second repair was not done, then done poorly and finally done right on the third trip. <br>I'll try to get friend to put his experience on here. they ruined his paint with degreaser overspray and it took three months with a loaner to get it fixed. More

I have had my car in there on many occations and have always been taken care of.<br><br>Did not puchase car from them.<br><br>Once for dead battery. He get me in at last minute before close.<br>Under w always been taken care of.<br><br>Did not puchase car from them.<br><br>Once for dead battery. He get me in at last minute before close.<br>Under warranty.<br><br>Got me a rental if it was to say there for more thatn 24 hrs.<br><br>Got me in at last minute for oil change before my trip to Houston.<br><br>Did a huge free steering upgrade.<br><br>Always professional. More

Above average service department. They might not return your calls ina timely manner but their work is excellent. I personally recommend Scott Humphries as your mechanic if you have something serious, lik your calls ina timely manner but their work is excellent. I personally recommend Scott Humphries as your mechanic if you have something serious, like an E46 M3 with a spun bearing. He got mine out fairly quickly and did a superb job. Looks factory...<br><br>Definetly check this dealer out for sales or service and avoid the Dallas dealers, because their workmanship is appalling. More