Back

BMW of Arlington

Arlington, TX

4.4
1,031 Reviews

1105 East Lamar Boulevard

Arlington, TX

76011

Directions

By Type

Showing 1,031 reviews

August 24, 2024

The service at the dealership is 10/10. They are attentive and communicate in layman's terms! More

by veronica.jordan81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sovann
Aug 25, 2024 -

BMW of Arlington responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Arlington! Thank you, and have a fantastic day!

August 21, 2024

I need to contrast my experiences with BMW of Arlington with BMW of Grapevine.... Grapevine is WAY closer to home. I took your SUV there THREE times for the same repair. Over the course of about three m More

by Pop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh
Aug 24, 2024 -

BMW of Arlington responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 19, 2024

Service was great. Car came back clean and well taken care of. Will absolutely go back More

by dpownall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Aug 23, 2024 -

BMW of Arlington responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

Awesome job on my car they were very courteous and helpful I would recommend in the future More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Gibbons
Aug 19, 2024 -

BMW of Arlington responded

Hi June, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2024

Part of the service was to have the rear brake pads replaced as noted by the Service Due. Car was taken in on Thursday and returned on Friday. On Saturday my brake light came on with the same Service D More

by gblee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Smith was my Service Advisor
Aug 17, 2024 -

gblee responded

BMW of Arlington Aug 17, 2024 gblee Part of the service was to have the rear brake pads replaced as noted by the Service Due. Car was taken in on Thursday and returned on Friday. On Saturday my brake light came on with the same Service Due on my rear brake pads. I called BMW of Arlington for another appointment to fix the problem. I’m scheduled to return my vehicle on Tuesday. Also, a wet cleaning rag and a soda bottle was left in my car when I picked it up. Sincerely

August 12, 2024

Desmon Clinton and Andy helped me their service was amazing. The process was made simple and quick. More

by Anquinettbledsoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desmon Clinton, Andy
Aug 17, 2024 -

BMW of Arlington responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Arlington! Thank you, and have a fantastic day!

August 11, 2024

I had the pleasure of meeting Jeff, the Advisor which was wonderful! I came in for the 39.99 Oil Change special in which BMW sent me the email and then in return I had to show Jeff the email to validate whic More

by sonyapulley60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hingy
Aug 19, 2024 -

BMW of Arlington responded

Thank you for bringing this to my attention. I apologize for the extended wait time and the confusion with the charges during your visit. I appreciate your feedback and would like the opportunity to address your concerns and improve our service. Please contact me so we can discuss this further. I look forward to speaking with you. Chuong Nguyen General Manager cnguyen@bmwofarlington.com

August 10, 2024

Very good service I received! I have been a customer for 37 years. Thanks. Keep up the good job! More

by ebigbo2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Mott jr, Marcus Gibbons
Aug 11, 2024 -

BMW of Arlington responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 11, 2024 -

ebigbo2020 responded

Good job! Thanks.

August 09, 2024

I am confused by any of these good reviews. I purchased my vehicle brand new from this dealership in 2019 and I experienced the worst customer service ever since. The new car that we purchased More

by michellepeterslaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Aug 19, 2024 -

BMW of Arlington responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Mo Saleh General Manager msaleh@bmwofarlington.com

August 05, 2024

Mo was very professional. I called in the morning on the status of my car. They said they would call me back. I did not receive a call so I went up at 5:00 and the guy that More

by cindymullen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Aug 07, 2024 -

BMW of Arlington responded

cindymullen, Thank you for informing me about the loaner. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, contact me. Chuong Nguyen Service Director cnguyen@bmwofarlington.com

...
10
...