BMW of Arlington

★★★★★ I had an excellent service experience at BMW of Arlington! Myron was my service advisor, and he kept me informed throughout the process. I especially appreciated him taking the time to point out th Arlington! Myron was my service advisor, and he kept me informed throughout the process. I especially appreciated him taking the time to point out things that could help me in the future. His clear communication and helpful advice made the experience a great one. Thank you, Myron, for the outstanding service! More

The people at BMW Arlington were very professional and prompt to help me with everything. From the moment you arrived at their location to the moment you leave, you feel that they want to help to their fu prompt to help me with everything. From the moment you arrived at their location to the moment you leave, you feel that they want to help to their fullest. More

Reese Ismail did an amazing job getting my BMW X5 serviced in a timely manner, in addition advised me concerning other services that needed to be completed, 4 wheel alignment, & a detail since I had serviced in a timely manner, in addition advised me concerning other services that needed to be completed, 4 wheel alignment, & a detail since I had been putting boxes in the back during a move to our new home. I am very happy to recommend Reese to my friends and other BMW owners that I am acquainted with. More

Since purchasing my BMW, I’ve scheduled my service appointments at this dealership. My most recent service was quick and smooth, and everyone was friendly. However, I’m giving a low rating because I c appointments at this dealership. My most recent service was quick and smooth, and everyone was friendly. However, I’m giving a low rating because I couldn’t get clear answers to my questions. Before checking my vehicle, the service advisor initially quoted approximately $1,000 per “tire,” or per side, to replace the rear brake pads. She later provided an actual estimate. When I asked why the rear brake pads were more expensive, she said it was because the rear tires were larger than the front ones. That explanation left me confused, and I never received a clear answer. Another advisor was also unable to answer my question about the BMW app. I appreciate the friendly service, but I wish a technician or someone with more technical knowledge were available to explain repair costs and answer mechanical questions. More

I bought two cars from Carter at BMW of Arlington. He knows the product and he respects my time. I get the information I ask for promptly and it is always accurate. With both purchases I was in-and-ou He knows the product and he respects my time. I get the information I ask for promptly and it is always accurate. With both purchases I was in-and-out under an hour. I've worked with Chad on the service side. He takes ownership as a service representative. He never asks me to do things like track down information when he can do it himself. You'll notice Chad when you visit. He is the one literally running between the shop and the service desks to take care of his customers faster. More

It was very positive experience. Trevor was outstanding and Nick was amazing 👏. Please give Trevor a raise. He made our experience very positive and easy. The General Manager was gr Trevor was outstanding and Nick was amazing 👏. Please give Trevor a raise. He made our experience very positive and easy. The General Manager was great as well. Will definitely tell a friend. More

Reesh took care of us for oil and rotate/balance services with no issues there. Only issue is when he clarified what we were charged for, he said $120 for oil, $90 for rotate, and rest for taxes for a total with no issues there. Only issue is when he clarified what we were charged for, he said $120 for oil, $90 for rotate, and rest for taxes for a total of $240. Turns out in the 2nd page of the receipt, we were also charged $22 for misc charges as part of that. We were not told of this charge in any part of the process, so unfortunately this dealership gets a ding for lack of transparency. More

BMW itself is fine, but Myron has been the worst service advisor I have ever dealt with. His customer service was extremely disappointing, and his attitude made the entire experience unpleasant. Rather than advisor I have ever dealt with. His customer service was extremely disappointing, and his attitude made the entire experience unpleasant. Rather than demonstrating professionalism, listening to the customer’s concerns, and prioritizing customer satisfaction, I felt as though his primary objective was to find ways to increase my expenses rather than genuinely help me. Because of this experience, I have stopped taking my vehicle to Arlington BMW and now prefer Grapevine BMW, where I receive significantly better customer service and feel that my concerns are treated with respect. The quality of customer service matters just as much as the quality of the vehicles being serviced, and unfortunately, Myron’s approach has cost Arlington BMW my continued business. More

great service, reeish and will have been such a pleasure to work with and they always make sure i am accommodated for all my needs and dont charge up when i dont need any extra services. great dealership wo to work with and they always make sure i am accommodated for all my needs and dont charge up when i dont need any extra services. great dealership would recommend working with them. More