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BMW of Annapolis
Annapolis, MD
1,233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,233 reviews
June 29, 2026
I've brought my vehicle here several times, and unfortunately the experience has been consistently disappointing. From the moment I arrive, the service advisors often seem annoyed or unwelcoming unfortunately the experience has been consistently disappointing. From the moment I arrive, the service advisors often seem annoyed or unwelcoming. More than once, I've been left standing at the service desk for several minutes without being acknowledged or greeted. Communication throughout the service process has also been lacking. During my most recent visit, I never received a call or update that my vehicle was ready and had to reach out twice myself to find out the service had been completed. What concerns me most is that my vehicle often seems to leave with a new issue that wasn't present before it was serviced. This most recent visit cost several thousand dollars, and just a few days later my check engine light came on. Prior to bringing the vehicle in, that warning light had never appeared. Lastly, the constant sales pressure from the time I schedule a service appointment until the moment I leave, I am repeatedly encouraged to trade in or purchase another vehicle. I'm coming in for service, not to be sold a new car. I expect a higher level of customer service, communication, and care for the amount of money being spent. More
by ericapage
Employees Worked With
Justin Phipps
June 28, 2026
The new service facility is very nice (they just need more outlets to charge devices) and the checkout process was a bit confusing in terms of where to go to pay. Otherwise, everything else was great! more outlets to charge devices) and the checkout process was a bit confusing in terms of where to go to pay. Otherwise, everything else was great! More
by CharArielle
Employees Worked With
Paul and Sean
June 16, 2026
Oil change required a little over 2 hours. It included an inspection and wash but still required too much time. The waiting area was respectable. Not sure why it took as long as it did, I w It included an inspection and wash but still required too much time. The waiting area was respectable. Not sure why it took as long as it did, I was not given an explanation. More
by Jd
Employees Worked With
Look it up
June 16, 2026
The mechanic who worked on my X5 did not complete the job. I had 4 tires replaced and 1 rim. I now get a error message when I start the vehicle advising me to return the vehicle to the service department job. I had 4 tires replaced and 1 rim. I now get a error message when I start the vehicle advising me to return the vehicle to the service department I contacted Andrew ( great sales person) who sold me the vehicle. He called me back with 10 minutes with corrected action Thank you Andrew More
by jcjtw
Employees Worked With
Dontae service. Andrew Sales
