Back

BMW of Annapolis

Annapolis, MD

4.6
1,272 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

Directions

By Type

Showing 1,272 reviews

September 21, 2026

Excellent experience from start to finish. Professional, friendly, transparent, and genuinely helpful. I highly recommend this BMW dealership. More

by Doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 23, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience!  Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 17, 2026

After my first experience with this dealership and service center. I was more than pleased with the quality of professionalism. More

by mikemoaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 21, 2026 -

BMW of Annapolis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2026

Very clean waiting area with comfortable seating. Prices were in line ans reasonable. Appointment scheduling was great. More

by Mark.streger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 18, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2026

Service Advisor, Dante Butler, was very personable, knowledgeable and professional. I appreciated his assistance. He kept me informed and let me know what needed to happen. More

by E McFarlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Butler
Sep 14, 2026 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2026

BMW of Annapolis is the only BMW dealership nearby that I trust getting my car service done. All of the advisors are very good at what they do when it comes to explaining what needs to be done at the service More

by Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 12, 2026 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! Feel free to reach out to us if you need anything. Have a wonderful day.

September 04, 2026

I have bought , sold , and maintenanced vehicles here and have had an overall postive experience. I think the only area this dealership falls short is the service department. The lack of communication while More

by Markkisich19897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 10, 2026 -

BMW of Annapolis responded

Thank you for your continued business and for sharing your honest feedback. While we’re pleased that the work was completed properly and on time, we recognize that our communication did not meet your expectations. Clear and consistent updates are essential to a positive service experience, and we are addressing this with our team. We appreciate the opportunity to improve and hope to provide you with a five-star experience on your next visit. —Sean Peria, Service Manager BMW of Annapolis 443 603 0522 speria@group1auto.com

September 04, 2026

Tried to sell me a used SUV tonight that was MD inspected. The steering clunked loudly going around corners and the vehicle would not go over 2000RPMs with the pedal depressed to the floor. Total x More

by TShoot
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bing
Sep 08, 2026 -

BMW of Annapolis responded

Thank you for informing me about your situation. Please know that we are looking into your concerns. Chris Eader   Used Car Manager  410-349-9312 x4579

September 01, 2026

I had a concern and they checked that there was nothing serious to worry about. More

by jpproche2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hershberger
Sep 03, 2026 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 29, 2026

From the time I arrived through my entire visit while waiting for my vehicle my service team was very courteous and had great customer service.. I enjoyed taking my vehicle to this location and look More

by Rullenais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 31, 2026 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2026

The sales agent was excellent and very knowledgeable. And everyone that I interacted with were very professional and friendly! More

by tresha.davis
Recommend Dealer
Yes
Employees Worked With
Kai Davis, Christian Owens
Aug 29, 2026 -

BMW of Annapolis responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

1
...