BMW of Annapolis

They identified problem. Presented the solution . Did the work at cost estimated. Done in timely fashion. Thank you!! Presented the solution . Did the work at cost estimated. Done in timely fashion. Thank you!! More

The mechanic who worked on my X5 did not complete the job. I had 4 tires replaced and 1 rim. I now get a error message when I start the vehicle advising me to return the vehicle to the service department job. I had 4 tires replaced and 1 rim. I now get a error message when I start the vehicle advising me to return the vehicle to the service department I contacted Andrew ( great sales person) who sold me the vehicle. He called me back with 10 minutes with corrected action Thank you Andrew More

Devon Binns is an excellent sales manager. He understood my goals and was able to get a win win deal. My new car is beautiful. He understood my goals and was able to get a win win deal. My new car is beautiful. More

Came in for an oil change with coupon. Service completed in under 2 hours. Recommended tire change for 4 wheels. Advisor informed me of how many more miles I could go before it became a Service completed in under 2 hours. Recommended tire change for 4 wheels. Advisor informed me of how many more miles I could go before it became absolutely necessary. Clear and prompt communications without any pressure to service immediately. More

I purchased my used 2018 430i Gran Coupe 3 mos ago and brought it in for an oil change. At which time I was told there were several things that needed my attention but nothing significant. I purchased the brought it in for an oil change. At which time I was told there were several things that needed my attention but nothing significant. I purchased the oil package and declined the additional repairs.. I went in yesterday for another oil change because I have been traveling slog and I was due. Ome of the first things I mentioned was my oil package at check-in. Fast forward I receive the service video at 9:17am, about an hour later I’m presented with a quote for items not even mentioned on the trip literally less than 3 mos ago and excluding the recommendations for that trip. I understand the need to make money but I was not interested in the outrageous price gauging. So I declined. It was literally about 10:05am. I was asked if I had time for a car wash which I said yes, but absolutely would’ve said no if I knew it would cost me 2 MORE HOURS OF MY TIME! Finally the car was ready, went to check out, and I’m asked how do I want to pay the $131? FOR WHAT? The service advisor then said sorry I forgot you had the package, handed me my keys and told me my car was out back. Once I reached out back my car was indeed NOT there, so I had to go on a scavenger hunt to find it. Once found, it wasn’t even thoroughly cleaned so WHY did I wait 2 additional hours? No vacuum and still wet. Lastly, they updated the name on the vehicle to mine but left the previous owners address information. Literally never even asked mine, isn’t that some violation of privacy? Horrible experience, I would’ve said 1 star but the snacks are the best part of the experience. More

The service advisor, Jane, was condescending and began recommending services before the vehicle had even been properly inspected. Unlike previous visits, no thorough check of the car was performed to dete recommending services before the vehicle had even been properly inspected. Unlike previous visits, no thorough check of the car was performed to determine its actual service needs. Instead, the recommendations appeared to be based solely on prior service history rather than the current condition of the vehicle. Additionally, I did not receive the inspection video that is normally provided, which further reduced my confidence in the service experience. Overall, I was very disappointed with the level of professionalism and customer care I received from this advisor. Based on this experience, I would not choose to work with Jane again. More

I made a quick visit to the sales area and the person who directed me to the service department was incredibly unwelcoming. We bought several cars from this dealership. directed me to the service department was incredibly unwelcoming. We bought several cars from this dealership. More