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BMW of Anchorage - Service Center

Anchorage, AK

4.9
154 Reviews

154 Reviews of BMW of Anchorage - Service Center

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October 15, 2024

Matt and Trent and the rest of the service staff are all fantastic and s pleasure to work with. More

by bobmanwaring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 16, 2024 -

BMW of Anchorage responded

Hi Bob, we are so pleased to hear that Matt, Trent and the rest of our BMW of Anchorage team were fantastic to work with during your recent visit. Let us know if we an help in the future. Take care!

October 14, 2024

Matt (in Service) is PHENOMENAL! I am 100% satisfied every single time I work with him! He is the BEST! More

by Mistee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry 5 Stars
Oct 15, 2024 -

BMW of Anchorage responded

Mistee, it’s wonderful to hear how satisfied you are with Matt’s service! We’re lucky to have him on our team at BMW of Anchorage and will make sure he knows how much you appreciate his phenomenal work. Looking forward to your next visit!

October 14, 2024

Friendly staff that is very knowledgeable and helpful. I always enjoy my visits to BMW of Anchorage More

by Atsakiries85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Menndenhall, Matt Carberry, Logan Carlos
Oct 14, 2024 -

BMW of Anchorage responded

Thank you for your five-star review of BMW of Anchorage! We're thrilled to hear that you always enjoy your visits and find our staff friendly, knowledgeable, and helpful. We appreciate your feedback and look forward to serving you again!

October 12, 2024

I work with two service advisors at BMW of Anchorage and they both are wonderful! Shout out to Matt and Trent, who make me feel like I'm respected and appreciated every time I come in. I'm serious when I More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry, Trent Mendenhall
Oct 14, 2024 -

BMW of Anchorage responded

Teresa, we're delighted to hear that Matt and Trent have made such a positive impact on your experiences at BMW of Anchorage. Thank you for recognizing their efforts and choosing us for your service needs!

October 11, 2024

The service is excellent. They have great customer service. They take care of your vehicle. More

by psquared18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
Oct 11, 2024 -

BMW of Anchorage responded

We appreciate you taking the time to highlight our service at BMW of Anchorage! We hope to have the opportunity to assist you again in the future with any vehicle needs.

October 10, 2024

Quality repair/service with an accompanying video explanation. Trent at the service desk is thorough and pleasantly helpful. More

by PJ Provost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
Oct 11, 2024 -

BMW of Anchorage responded

PJ, we're delighted to hear that Trent provided you with thorough and helpful service at BMW of Anchorage. Thank you for sharing your experience!

October 09, 2024

Called about problem resolved it fast Professionally with no issues , The service staff is very helpful More

by Drewh1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Anchorage responded

We're delighted to hear that our service staff at BMW of Anchorage could assist you quickly and professionally. Thank you for sharing your experience, and we're here if you need anything else!

January 16, 2023

We had my daughter’s X3 in for oil change and check engine light. Was charged $240 for oil and ‘inspection to reveal oil leak. After second appointment valve cover was replaced and transmission linkage More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bunmee
Jan 17, 2023 -

BMW of Anchorage responded

Hello Steve, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Nicolas Tapafua 907-646-7500 Service Manager

Jan 18, 2023 -

Steve responded

Thanks Nicolas I am in the lower 48 flying now but I will contact you when I am able. We have the car at an import repair shop now as it is not drivable. I will let you know what they find. Steve Jones

Mar 07, 2023 -

Steve responded

Thanks for the reply Nicolas, We had the car serviced in Fairbanks and found out the problem was a bad ignition coil pack. I had all 6 replaced and the car is doing good now. I don't think BMW of Anchorage was directly responsible for the problem, however I had requested a diagnosis of the 'check engine' light and that was ignored or forgotten. The ignition problem caused the light and it could have been repaired at the Anchorage shop. Steve Jones

January 16, 2020

Great service I had two tires replaced. They were able to have it done the same day. The complimentary shuttle service was quick and efficient. The service advisor More

by brian_schumacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Allen Latuska
January 11, 2020

Nico is an absolute wonder to work with each time I’ve come into the BMW service center. He is very knowledgeable in his work and is always very helpful. More

by Makila85
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico
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