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BMW of Anchorage - Service Center

Anchorage, AK

4.9
222 Reviews

222 Reviews of BMW of Anchorage - Service Center

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March 17, 2025

Everything was great The BMW staff took care of everything extremely well from making appt, to servicem to transportation back and forth. More

by e anchorage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

BMW of Anchorage responded

It is lovely to hear that everything went smoothly during your visit to BMW of Anchorage! Our team takes pride in providing seamless service, from scheduling to transportation. We appreciate your feedback and look forward to assisting you again in the future!

March 15, 2025

Outstanding service all around. From the service front desk to the mechanics. Friendly and knowledgeable! More

by Amy.vonb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendnhall
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Mar 17, 2025 -

BMW of Anchorage responded

It’s great to hear you had such a positive experience, Amy! The team at BMW of Anchorage truly sounds like they went above and beyond for you. If you need anything else, feel free to reach out. Hope to see you again soon!

March 14, 2025

This dealership is swift and efficient. Love the loaner program and ended up buying one! More

by julieannjor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carberry
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Mar 14, 2025 -

BMW of Anchorage responded

It's wonderful to hear that your experience at BMW of Anchorage was both swift and efficient! We're glad you were able to take advantage of the loaner program and find the perfect vehicle. We hope you enjoy your new BMW and look forward to assisting you again in the future!

March 14, 2025

Consistent, thorough, mindful, courteious, conscientious, complete, flexible, astute, problem solving, good follow through, fair, supportive. More

by Frisky243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trwnt Mindenhall
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Mar 17, 2025 -

BMW of Anchorage responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Anchorage met your expectations with such a comprehensive service. We appreciate your support and look forward to assisting you again in the future!

March 13, 2025

Scheduled an appointment for a lifetime oil change, I had to schedule the appointment a week and a half in advance Had to wait half a day to find the correct filters for the vehicle that was being worked on More

by Dwpagani06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

BMW of Anchorage responded

Thank you for sharing your feedback. We understand how frustrating it can be to wait longer than expected, especially when scheduling in advance. Your experience is important to us, and we will be reviewing this concern to see how we can improve our process. If you'd like to discuss this further, please feel free to reach out. Best, Nicolas Tapafua - Service Manager - 907-646-7546

March 12, 2025

Thank you! !! Love the Saturday appointment. It just so convenient to get it done on that day More

by Fsommers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

BMW of Anchorage responded

We're so glad to hear you love the Saturday appointment option! It's great that the convenience worked well for you. Thank you for choosing BMW of Anchorage, and we look forward to seeing you again soon!

March 05, 2025

The staff was friendly, and I appreciated that they lent me a vehicle while mine was being repaired. More

by mllenoire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
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Mar 06, 2025 -

BMW of Anchorage responded

We were more than happy to accommodate you during your service. Thanks for taking the time to share your wonderful experience at BMW of Anchorage!

February 27, 2025

Trent has been my service advisor. He is very friendly, professional and courteous. Love that the technician takes videos and sends to the customer. More

by Linda
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
Report | Print
Feb 28, 2025 -

BMW of Anchorage responded

Linda, it’s great to hear that Trent has provided you with friendly and professional service at BMW of Anchorage! The technician videos are definitely a great touch for transparency. We appreciate your kind words and look forward to assisting you again!

February 27, 2025

Ryan was a great salesman. Answered all my questions and was there for me every step of the way. Trystan in Service made the annual oil change an absolute breeze. Highly recomm More

by akrugbymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Siracusa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trystan Diffenderfer
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Feb 28, 2025 -

BMW of Anchorage responded

Thank you for the glowing review! We're delighted to hear that Ryan and Trystan provided such excellent service at BMW of Anchorage. We appreciate your recommendation and look forward to serving you again in the future!

February 26, 2025

Trent has been my service advisor since I can remember and he’s the best at advising me on options and even has incredible knowledge when it comes to my X2. Give him a raise or a bonus! More

by jhenry.ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Billman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
Report | Print
Feb 26, 2025 -

BMW of Anchorage responded

We're delighted to hear about your positive experiences with Trent at BMW of Anchorage! We'll definitely pass along your praise and appreciation. Thanks for being a valued customer! We hope to see you again soon!

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