BMW of Anchorage

Front end and checkup Outstanding. Allen was very welcoming. I trust this dealership entirely for two reasons. First, they specialize in BMW’s but secondly they have always Outstanding. Allen was very welcoming. I trust this dealership entirely for two reasons. First, they specialize in BMW’s but secondly they have always been spot on with performance and customer service. More

New Car Purchase I loved my 2014 x3 but love my new 2018x3 just as much! I told Curt what I was looking for and when it arrived he sent me a text to let me know. That' I loved my 2014 x3 but love my new 2018x3 just as much! I told Curt what I was looking for and when it arrived he sent me a text to let me know. That's the car I purchased and do love it. More

BMW Spa Treatment Job was done well and completed ahead of schedule. Only negative was it was confusing as to where to go to deliver the car for service, but that probl Job was done well and completed ahead of schedule. Only negative was it was confusing as to where to go to deliver the car for service, but that problem will be resolved when the remodeling of the dealership is completed later this year. More

My x3 broke down in Willow, Alaska. Bruce Pederson, Anchorage Service Manager arranged for towing and transportation for me and my family back to Anchorage. We were in a remote area but Bruce Pederson, Anchorage Service Manager arranged for towing and transportation for me and my family back to Anchorage. We were in a remote area but help arrived in 45 minutes! Using BMW towing saved us a four hour wait. Bruce understood immediately what the problem was and reassured me that all would be taken care of. In fact, My car was repaired the next day. Washed and ready to go. I couldn't be happier. Bruce has always come thru for me. I have had two BMW's in the last 10 years and will always have a BMW. I spoke with Phyllis Halverston about future new BMW. Not quite ready to purchase one at this time. More

Good Service Had my X1 serviced recently as well as a full detailing of the vehicle....good work. This included a shuttle service to and from my residence which w Had my X1 serviced recently as well as a full detailing of the vehicle....good work. This included a shuttle service to and from my residence which was greatly appreciated as the work took a bit longer than I really wanted to wait for :) More

Great Over all it was a good experience. Only thing I did not like was that when parts needed to be ordered they ordered the wrong parts. Was fix by overnig Over all it was a good experience. Only thing I did not like was that when parts needed to be ordered they ordered the wrong parts. Was fix by overnighting the part over but I do not live in anchorage so if I was only their for a couple of days then that would have not worked. Also when I bought a new key they did not program all the features so I had to come back. Not really happy about having to come back and forth all the time. Service Nico was good and I thank him a lot for what he did understanding that I live on Kodiak he was great to work with. Thank you. More

2018 BMW X6M I've had the wonderful opportunity to work with team staff below in the purchase of the 2018 X6M. All exhibit the highest level of professionalism, c I've had the wonderful opportunity to work with team staff below in the purchase of the 2018 X6M. All exhibit the highest level of professionalism, customer service and courtesy. Of course, I would be remiss if I didn't single out Curt Zakrzweski. All this couldn't have happened if it wasn't for his foresight and vision! And, special thanks to Ansel and Mark! More

Detail for Christmas I took my Mini in for a detail and they did a superb job. Excellent detail work done. Only bummer was they didn't put my winter boots and scraper back I took my Mini in for a detail and they did a superb job. Excellent detail work done. Only bummer was they didn't put my winter boots and scraper back in my car and don't have them at the shop so now we they are finding a way to comp me for that which is frustrating because my boots were the only items left in my car for winter safe driving. More

Highly accommodating; very quick turnaround I had to cancel and re-schedule my original appointment due to a work-related emergency with very short notice. Everyone was very courteous and under I had to cancel and re-schedule my original appointment due to a work-related emergency with very short notice. Everyone was very courteous and understanding. I’d normally not request a loaner vehicle, but one was offered at the time of rescheduling. This was a huge convenience as I live approximately an hour way. I anticipated my service to take the entire day because several items where being addressed. I was pleasantly surprised to discover all items had been quickly handled in only a few hours. Thank you Bruce and the Service Team. Scott F. More

Customer service service Allen was excellent. Great customer service, fast, efficient and on top of things. He took care of the recall without me mentioning it. He got a serv Allen was excellent. Great customer service, fast, efficient and on top of things. He took care of the recall without me mentioning it. He got a service tech who took extra time in explaining things and answering questions. He is an asset to BMW. More