BMW of Anchorage

Trent is 👌🏼👌🏼👌🏼. He has excellent communication and gives top notch customer service! I cannot recommend highly enough! He has excellent communication and gives top notch customer service! I cannot recommend highly enough! More

Great car buying experience Friendly no pressure easy going Will definitely buy another car from them again going Will definitely buy another car from them again More

Unethical dealership in Alaska. 11/25/2024 I purchased a used Mercedes with 5,000 miles. When I went to look at the vehicle i decided it would be a good idea to trade in my ram tru 11/25/2024 I purchased a used Mercedes with 5,000 miles. When I went to look at the vehicle i decided it would be a good idea to trade in my ram truck to save money for gas. I asked if the sales man if the Mercedes had two keys and I was told yes. I asked for the car fax and the paperwork given to me reported that the vehicle had no damage and the previous owner took good care of the car with maintenance. After purchasing the Mercedes they only handed me one key, a just a few days with the Mercedes, i started to notice the car would take an hour to heat up in the morning. I let my sales guy know of the issues. Because the vehicle still has a manufacture warranty, the sales man, The sales manager, and the GM manager, told me they could not help me and I would have to take my car to Mercedes to get the vehicle worked on. I still have a 60 day warranty on the vehicle so they should be able to help me out but refused. After taking my car to Mercedes myself I asked for the service history of this vehicle and found out the vehicle had been serviced for front collision damage. The damage of the vehicle was never disclosed to me. I confronted the dealership of the damaged and they told me they did not know of the damage of the vehicle. With further investigation I found that the bmw dealership made repairs of the damage when they had possession of the vehicle. I asked for a refund and because they do not have a refund policy they refuse to help me. They discriminated me and mentioned my age when speaking to me about the decision I made when i signed the paperwork. I have to dive my 9 month old son that has medical conditions in a freezing car every morning and they have no sympathy for what they have done. I will be filing a consumer complaint to the state of Alaska for unethical practices and protecting my consumer rights. I’m providing all the screenshots so you guys can see for yourself. The dates of repairs and when the bmw dealership had ownership of the vehicle are listed on the car fax I received and service paperwork i found myself after I purchased the vehicle. The first screenshots are the false CARFAX I was given before I purchased the vehicle. I’m sharing my experience with the public in hopes this doesn’t happen to another person. Please beware of this dealership. More

Very nice to work with. Goes the extra mile to explain everything. Thanks for the great experience! Goes the extra mile to explain everything. Thanks for the great experience! More

That's really hard to do every time I walk in everyone's very friendly. And also, they take really good care of me. Make sure that everything is set.It's absolutely amazing very friendly. And also, they take really good care of me. Make sure that everything is set.It's absolutely amazing More

Matt is a fantastic service writer. Thank you Matt for your assistance in servicing my vehicle. Thank you Matt for your assistance in servicing my vehicle. More

Treated me with the utmost respect and made the car buying process seamless. They provided me with new brakes and tires as the vehicle I purchased was in need of them. They promised to fix another issu buying process seamless. They provided me with new brakes and tires as the vehicle I purchased was in need of them. They promised to fix another issue and weren’t able to take care of it they gave me a discount off the car price. Jae was amazing! More

Great service Great customer support Friendly service Communication was on point and quick in and out service. Communication was on point and quick in and out service. More

I love the car ! And salesman, Alex spent two hours with me setting everything up so I can enjoy the technology right away. It would taken forever for me to do that. And salesman, Alex spent two hours with me setting everything up so I can enjoy the technology right away. It would taken forever for me to do that. More

Service advisor Trent is the best of the best, has tremendous knowledge and focuses on customer service. Thank you, Trent, for the awesome service! tremendous knowledge and focuses on customer service. Thank you, Trent, for the awesome service! More