BMW of Allentown - Service Center

World Class Service Department I have serviced 5 BMWs over 13 years at Daniels BMW and have had Joe Millington as my Service Advisor since. Joe is the epitome of a what a world-clas I have serviced 5 BMWs over 13 years at Daniels BMW and have had Joe Millington as my Service Advisor since. Joe is the epitome of a what a world-class BMW SA should be - he's honest, always goes the extra mile, is accommodating, and is truly knowledgeable about your specific vehicle. If there were a BWW Service Advisor of the Year award I would whole-heartedly nominate him year after year. A recent addition to the Service Advisor team at Daniels BMW is Dominic Hernandez, whom I recently dealt with while Joe was on holiday. I knew Dominic from when he worked in the Parts department and am glad to see him in the SA role. Dominic is as much of a BMW-enthusiast as I am and he truly shows his passion for the brand through his work. Dominic can consult with you on Dinan and BMW M Performance parts and accessories so it's nice to know your modification ambitions are welcomed and encouraged. This is a great dealership to Wait for service. Good coffee, snacks, water, WiFi, private business center, comfy chairs, and even a kids room. There is also a Shuttle that can take you to/from home/work locally. The loaner cars provided are always clean, under a year old, and diverse (eDrive, 3er, 5er, Xer, sedans, convertibles). The reception and administrative staff is always cheerfully willing to help and even the owner Gary is both approachable and friendly. The dealership throws events from time to time like Oktoberfest and Day at the Zoo too which is kinda cool. I have not landed the perfect deal with the Sales department for a few cars now but I will be glad to give them another chance in late 2018. More

Outstanding telephone customer service Sean, Parts Manager at Daniels BMW of Allentown, PA was very professional, knowledgeable and courteous during my telephone conversation on Wednesday, Sean, Parts Manager at Daniels BMW of Allentown, PA was very professional, knowledgeable and courteous during my telephone conversation on Wednesday, November 8, 2017. He was also very patient in answering my questions and explaining about tire performance, types, rating, etc. of tires. Without a doubt, Sean has excellent customer service/people skills and is an asset to the Daniels BMW Team! Mrs. Sandy C. More

Superb customer service Brought my car for low tire pressure warning while driving through Allentown area on a chilly morning. Jane Billig gladly agreed to service the car a Brought my car for low tire pressure warning while driving through Allentown area on a chilly morning. Jane Billig gladly agreed to service the car although the service dept was already closed for the wkdn. She took time to not only to properly inflate the tires but also the make sure the sensor was reset. All of these done with smile all along and without any cost to me. Thank you! More

Dinan Upgrade Service Center Want to take your BMW to the next performance level with Dinan upgrades? Contact Dominic Hernandez at Daniels for recommendations and quality service. Want to take your BMW to the next performance level with Dinan upgrades? Contact Dominic Hernandez at Daniels for recommendations and quality service. This dealership works wonders to get the correct parts for your vehicle. Thanks to all the staff especially Dominic and Todd Simpson for their professionalism while my vehicle was serviced. More

Very satisfied! Always a pleasure taking my car here. Employees are very approachable and always eager to go above and beyond. Very knowledgeable techs who do outstan Always a pleasure taking my car here. Employees are very approachable and always eager to go above and beyond. Very knowledgeable techs who do outstanding work. More

horrible service and no customer appreciation Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call was returned an hour later but when transfered to service department I was hung up on and calls weren't answered. When I finally got ahold of someone in parts they weren't able to help me with a simple question regarding fees and then I was transfered to someone authorized, they told me of all the outrageous charges and fees that the dealership has for simple testing. I need to order parts but before I am able to do so I have to be charged $70 dollars to get a one word answer telling me that purchasing the parts was not enough business for them and they would lose money although I pointed out that their part charge was already $50 above retail. More

Unwavering excellence. Since 1987, I have been a proud owner of BMW products and a loyal customer of Daniels BMW. This dealership is staffed by true professionals who bend Since 1987, I have been a proud owner of BMW products and a loyal customer of Daniels BMW. This dealership is staffed by true professionals who bend over backwards to serve their customers. At every touchpoint (including follow-ups), I'm impressed by their attention to the smallest detail to make me feel valued and over-satisfied. If I could, I'd give them a 6th star on the rating. More

helped me in a pinch I needed coolant for my 2008 X5 and only realized this after the service department had closed. Asked to speak to a knowledgable sales person to assi I needed coolant for my 2008 X5 and only realized this after the service department had closed. Asked to speak to a knowledgable sales person to assist with identifying the right product so I could buy from an auto parts store. Jane tracked down Rick Jones, technician who was still there and both of them secured a container of coolant which they gave to me free of charge. Their friendliness, willingness to help and ability to solve my problem quickly was a great reminder why I purchased and get my BMW serviced at Daniels. More

Excellent Service. For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially ve For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially very disappointed and would recommend Daniels. Web Lingle changed the way I looked at Daniels BMW. He took care of all my car problems and exceeded the level of customer satisfaction that i could expect. After this experience, I strongly recommend Daniels and I suggest that do not leave disappointed. Give Web an opportunity to work his magic. Thanks Bill Stoeckel for connecting me with Web. Todd Simpson you have been a great help too. More