BMW of Allentown - Service Center

horrible service and no customer appreciation Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call Had called the dealership to schedule a part and service purchase and was unable to reach anyone. The parts associate was more than helpful when call was returned an hour later but when transfered to service department I was hung up on and calls weren't answered. When I finally got ahold of someone in parts they weren't able to help me with a simple question regarding fees and then I was transfered to someone authorized, they told me of all the outrageous charges and fees that the dealership has for simple testing. I need to order parts but before I am able to do so I have to be charged $70 dollars to get a one word answer telling me that purchasing the parts was not enough business for them and they would lose money although I pointed out that their part charge was already $50 above retail. More

Unwavering excellence. Since 1987, I have been a proud owner of BMW products and a loyal customer of Daniels BMW. This dealership is staffed by true professionals who bend Since 1987, I have been a proud owner of BMW products and a loyal customer of Daniels BMW. This dealership is staffed by true professionals who bend over backwards to serve their customers. At every touchpoint (including follow-ups), I'm impressed by their attention to the smallest detail to make me feel valued and over-satisfied. If I could, I'd give them a 6th star on the rating. More

helped me in a pinch I needed coolant for my 2008 X5 and only realized this after the service department had closed. Asked to speak to a knowledgable sales person to assi I needed coolant for my 2008 X5 and only realized this after the service department had closed. Asked to speak to a knowledgable sales person to assist with identifying the right product so I could buy from an auto parts store. Jane tracked down Rick Jones, technician who was still there and both of them secured a container of coolant which they gave to me free of charge. Their friendliness, willingness to help and ability to solve my problem quickly was a great reminder why I purchased and get my BMW serviced at Daniels. More

Excellent Service. For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially ve For all those who had some issues with Daniels BMW Service, I strongly recommend you talking to Web Lingle. I had several issues and was initially very disappointed and would recommend Daniels. Web Lingle changed the way I looked at Daniels BMW. He took care of all my car problems and exceeded the level of customer satisfaction that i could expect. After this experience, I strongly recommend Daniels and I suggest that do not leave disappointed. Give Web an opportunity to work his magic. Thanks Bill Stoeckel for connecting me with Web. Todd Simpson you have been a great help too. More

Amazing Customer Service I leased a BMW through Daniels BMW back in November. The customer service was fantastic. Carrie Fortune was our sales contact. This past weekend while I leased a BMW through Daniels BMW back in November. The customer service was fantastic. Carrie Fortune was our sales contact. This past weekend while driving through the Poconos my run-flat tire sprung a leak. Non of the tire dealers in the nearby Pocono area had my brand of tire and it would be 3-4 days before a replacement could be ordered. I reached out to Carrie who was able to check Daniels inventory. Given that it was a saturday, the service center closed at 1 pm and my drive was well over an hour and a half away given the flat tire. Carrie was able to work with the service center to remain open until I was able to arrive. Carrie and the service center staff went well beyond the call of duty for me. I would never buy another BMW away from Daniels again. The entire dealership was top notch. More

Daniels BMW - Mini Repairs My car was being repaired due to an accident. The moment I walked in the door Barbara G. was professional and helpful. I arrived the first day and the My car was being repaired due to an accident. The moment I walked in the door Barbara G. was professional and helpful. I arrived the first day and they were ready for my car and a rental was waiting for me. She kept me informed of my car updates by email which was my preference and responded right away with any questions. When my car was ready I picked it up without any problems. Barbara was very kind and always pleasant with a smile on her face. Everyone should have such a great experience. I would highly recommend Daniels if you need anything done. More

Mini Service team Luis I just wanted to write a Thank you note for you and the Mini service team . We came in to Allentown on our way to Florida with a car that wo Luis I just wanted to write a Thank you note for you and the Mini service team . We came in to Allentown on our way to Florida with a car that wouldn’t accelerate. You didn’t turn us a way . Got the car in and gave us hope we would be on our way the same day with a small detour in our trip . As promised we were sent on our way later that afternoon . I wanted to express how grateful we were for the service that was provided to us , especially loaning us a car so we could have lunch in a nice restaurant . It’s the little things that make it great We are back in Canada and had a wonderful vacation Thank you again Anne More

We were on the road from upstate NY to DE in order to attend calling hours for a family member. Our time schedule was tight to make it in time. Our run flat time ruptured the side wall and we were worrie attend calling hours for a family member. Our time schedule was tight to make it in time. Our run flat time ruptured the side wall and we were worried about our safety for the long trip. We found Daniels BMW and Mini had the tire in stock, but there was no way we'd arrive in time for the exchange. We spoke with the staff who arranged for personnel to stay a bit late for our arrival. When we arrived, we were greeted with pleasantries and professionalism and rapid service to get us back on the road in time to make the calling hours. The inside staff escorted us to a lounge, offered beverages and snacks while we waiting for the service staff to do their magic for our car. The entire team treated us like family who needed a bit extra help in the wrong time of the day. We are so grateful for the kindness and attention we received. Though we don't live near Allentown and have no prior relationship with Webster and his team, he committed his time to making our visit to the shop a comfortable one and provided us we all the details and followup answers we needed. Thanks so much Daniels BMS. Barbara G More

I've purchased more than one new BMW from them. The last BMW has had nothing but mechanical issues and it is not even 2 years old yet.. No matter who I turn to, I get the run around. BMW has 12 "rules" last BMW has had nothing but mechanical issues and it is not even 2 years old yet.. No matter who I turn to, I get the run around. BMW has 12 "rules" they are supposed to follow when dealing with a customer, this dealership doesn't follow them. The are deceitful and will tell you whatever (but never follow through) just to get you to stop complaining. Meanwhile, you are stuck with a very expensive vehicle that you are afraid to drive. I gave them a rating of good for friendliness because during most of my ordeal, they have been friendly while they were stabbing me in the back. I will not buy another BMW after this experience and I would not recommend this dealership. More

My car died on the highway at about 4:30pm on a Friday while I and my son were en route to New Jersey from Western New York. The BMW roadside service identified Daniels BMW as the nearest dealer but they while I and my son were en route to New Jersey from Western New York. The BMW roadside service identified Daniels BMW as the nearest dealer but they and the on-site Hertz rental service would be closed by the time I was able to be towed there. The receptionist was wonderful and helped me get a rental at the LVI airport; she also let me know that it would be Monday before anyone could look at my car. My car was assessed and repaired and ready for me to pick up early Tuesday morning and I could not have been happier with the emergency service. Todd, the service representative assigned to me was extremely helpful and informative. I could not have had a better experience given the nature of my introduction to Daniels BMW of Allentown. More