BMW of Allentown

Please see attached insert from email sent to Ms. Zedar as a follow up to her on her professional service: Hi Carrie, Thanks so much for your note. I am remiss in the fact that I have been meaning as a follow up to her on her professional service: Hi Carrie, Thanks so much for your note. I am remiss in the fact that I have been meaning to drop you a note to again thank you and the Daniels Organization for everything you have done for my wife and I in the purchase of our X3. Your efforts made this unpleasant situation turn into a very positive new relationship and we couldn't be happier. Your professionalism and the atmosphere of the Daniels operation is exactly what we are looking for in a dealership. The simple things like you taking the time to introduce us to the various individuals and departments within the dealership made such a lasting impression and goes a long way. I understand that what you did for us was basically a courtesy for my family and I want you to know that I will not forget how you handled yourself with the utmost professionalism. You have definitely earned yourself a new client and I can tell you that I have been spreading the word about you and Daniels BMW to those in my circle. You will most definitely be hearing from us again. Best Regards, Todd More

What a pleasure to work with Daniels and Brad Gerhart. He made the purchase of my BMW amazingly easy. All factors were expertly addressed and customer service is incredible. I highly recommend this dealershi made the purchase of my BMW amazingly easy. All factors were expertly addressed and customer service is incredible. I highly recommend this dealership, and Brad in particular. I have worked with other dealerships in the past, but Daniels exceeded my expectations. More

BRAD (MY SALESMAN) MADE THE PURCHASE OF MY CERTIFIED BMW AN "ENJOYABLE CAR BUYING EXPERIENCE". I FOUND HIS KNOWLEDGE OF THE VEHICLE, ATTENTION TO DETAIL (WITH RESPECT TO MY WISH LIST AND FINANCING PREFEREN AN "ENJOYABLE CAR BUYING EXPERIENCE". I FOUND HIS KNOWLEDGE OF THE VEHICLE, ATTENTION TO DETAIL (WITH RESPECT TO MY WISH LIST AND FINANCING PREFERENCES), PLEASANT DISPOSITION AND FINAL NEGOTIATED PRICE MOST ATTRACTIVE AND SECOND ONLY TO ---- AS THE COMMERCIAL STATES --- THE JOY OF DRIVING A NEW OR CERTIFIED BMW! More

There was an issue with the service on my car. I called quite upset and the above named employees jumped through hoops to address it. They brought me right in, gave me a great loaner car, addressed every p quite upset and the above named employees jumped through hoops to address it. They brought me right in, gave me a great loaner car, addressed every problem I had with the service. They then went beyond that and fixed several things that they weren't responsible for covering and charged me for a only a small part of it cost. To tell you that it was a pleasure having a problem solved in such a professional, customer-centered way is an understatement. They turned what was a very upsetting situation into a very satisfying experience. I have always been a big fan and this makes me an even more ardent one. More

Integrity. Honesty. Sincerity. Trust. These are only a few of the characteristics which set this dealership apart from any other in which I have ever purchased a car. I live in an area in which there are few of the characteristics which set this dealership apart from any other in which I have ever purchased a car. I live in an area in which there are three BMW dealers within a fairly close radius of one another; not one of them can compare to Daniels in any way. It was my good fortune to have the privilege of working with Mark Sackett, one of the finest salespeople in the industry. Mark listened carefully and worked very diligently to ensure that I would leave Daniels as a pleased customer. His depth of knowledge and his level of professionalism are characteristic of a human being of the highest caliber. While I worked most closely with Mark, one cannot leave the facility without the impression that the Daniels organization is comprised of many individuals of a similar nature as Mark - all of whom, as a team, have only one goal in mind - 199% client satisfaction. If you are shopping for a new car, you are doing yourself a grave injustice if you do not visit the dealership. It truly has no equal. We are very fortunate to have a world-class BMW facility right here in Pennsylvania - Daniels. I travelled the 60 miles from the Philadelphia area based solely on the comments which I read on this website; I am certainly happy that I did. More

Today, December 28th I took my car for Service - I got in with no wait, and a car was ready for me to use while my car was with them for Service and when it was ready they called me and again with no wait I with no wait, and a car was ready for me to use while my car was with them for Service and when it was ready they called me and again with no wait I walked in and was able to pick up my car - looking clean as if I just got a new car and the Service Advisor was so helpful and patient with me and attended to all my request and answer all of my questions, I could not have asked for anything. I must say I always receive the best service from Daniels BMW, which is why I always travel from Washington, DC and make my appointments and business and I shall continue to do so. They always are very nice and show their customers a lot of respect. And they do not ignore you after you buy their car - if anything they treat you with more respect. In addition to the service, my X3 is amazing when it comes to bad weather. I feel as if the car takes control and gives me the comfort to feel safe. Because of the Customer Service and the well performance of the BMW, I must say the price of the car is well worth it!!!! And because of it, I plan to stick with Daniels and recommend them to everyone and anyone. More

Over a recent weekend, I had a problem with my certified used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, and erratically at that. It was embarrassing because my passenger and I were forced to enter and exit the vehicle via the driver's side door, and on one instance we had to climb in through the window. Being a busy businessperson, I stopped by Daniels BMW the following Monday afternoon while in the area. When I explained my problem, one service person told me to talk to a person behind the counter. The person behind the counter told me to talk to a service person. When I expressed my frustration, the person behind the counter took me to see Eric Taglioli. I could tell that Eric was busy, and it appeared that they were not taking any more service calls because it was close to the end of the workday. However, Eric immediately recognized that I needed help, as I could not continue operating the vehicle if the doors would not open. He scheduled my vehicle for immediate service. Eric offered me coffee and a snack, which was much appreciated. It took only an hour to diagnose and fix the problem caused by a fuse. Eric had the car cleaned. His decision to allow me to have immediate service rather than wait several days for an appointment was the right one. I am very pleased with Eric and Daniels BMW as a whole. More

This dealership deserves it's 5 star rating. The sales staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner. I have been a customer since 1977 and the courtesy and excellent attention to customer service has kept me coming back. I can't think of any constructive criticism, rare these days in any business! I would most certainly recommend this dealership to anyone who has high expectations. More

Our most enjoyable car buying experience ever!!! Carrie was the greatest sales person we have dealt with when buying a vehicle. She really listened to what we wanted, was extremely knowledgeable on all of was the greatest sales person we have dealt with when buying a vehicle. She really listened to what we wanted, was extremely knowledgeable on all of the cars that she showed us, and helped get us in the best car for our needs. We have recommended her to several of our friends and family and would not hesitate to buy a car from her in the future. More

This is my second purchase from Daniels BMW. In both cases, I have found that the Daniels team is incredibly knowledgeable, curteous, and fair. They take the time to understand my needs and desired pri cases, I have found that the Daniels team is incredibly knowledgeable, curteous, and fair. They take the time to understand my needs and desired price point and look present options to meet all those needs. Two days after my purchase something happened that disabled the runk release. I called to report it to Daniels and to schedule an appointment. Within 30 minutes the service manager, after consulting with the my sales consultant, called me back and offered a toubleshooting tip which eventually resolved the problem. I was amazed at how the team was activated so quickly to resolve my problem. More