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BMW of Allentown
Allentown, PA
2,291 Reviews
BMW of Allentown is an award-winning dealership located off of Routes 22 and 309 in Allentown Pennsylvania. Formerly Daniels BMW, BMW of Allentown is now part of the Sloane Automotive Group. We're a family owned and operated dealership group serving the Philadelphia and Lehigh Valley areas for over 50 years. The dealership itself has been family owned and operated since 1962. BMW of Allentown opened for business in our original location on Tilghman Street as a Cadillac franchise dealership. The BMW franchise was awarded to the Daniels family in 1974. It then expanded to include a Certified Collision Center and a MINI franchise in 2010.
In 2005, we reopened a larger, state of the art facility to further accommodate our growing customer base. BMW of Allentown provides customers the best in sales (new, pre-owned and certified vehicles), parts and service, as well as our factory Certified Collision Repair Center specializing in BMW and MINI but also repairing all makes and models.
BMW of Allentown is the 12-time recipient of the BMW's highest award; The BMW Center of Excellence, which recognizes our commitment to our customers in providing the best customer experience in the nation in our state of the art facilities. As a result, we have adopted the phrase "A Tradition of Excellence" to describe our Company's approach to customer care.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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November 27, 2011
We found our vehicle on line and immediately fell in love with it. We requested a test drive through the website and we were contacted by Mrs. Kay Reed the very next morning. The phone call was very polit with it. We requested a test drive through the website and we were contacted by Mrs. Kay Reed the very next morning. The phone call was very polite and professional, and Kay was so eager to met with me at my convenience, and I thought that was very cool. At my arrival at Daniels BMW, I felt welcome and I didn't know I was about to make a friend. Kay was so warm and polite to my and my mother and she answered all my questions about BMW cars, even explained to me things I about the car I wouldn't know. She is such a knowledgeable and professional person and my experience overall was fun and exciting. My husband and I are extremely happy with the service and the vehicle but most of all, the experience working with Kay. We definitely will be back and we will request her services again. Thank you very much for the job well done Kay and Daniels BMW. Elizabeth N. More
by saphire
Employees Worked With
Kay Reese
November 26, 2011
Hands down Daniels BMW, Carrie Fortune and the rest of the staff are the BEST, MOST OUTSTANDING dealership and team members that you will ever have the pleasure of working with!!!! My husband Lou surprise the staff are the BEST, MOST OUTSTANDING dealership and team members that you will ever have the pleasure of working with!!!! My husband Lou surprised me by buying me a BMW as my wedding gift. I had always wanted a BMW as I have found that there is NO other car that is better than BMW. We live in NJ and after going to a few local BMW dealerships and being disappointed with every one we went to for their lack of customer service, We decided to wait a little while before continuing the search for the perfect BMW, well at least I thought we did. One day Lou came up to me and said he had a surprise for me and took me into my laptop so see a 2006 BMW 325i 6 speed manual blue in color (Blue is my favorite color and Lou knew that I really wanted a blue BMW). That same day we called Daniel's BMW to talk to them and to make sure that the car was still available, we were put touch with Carrie and decided to drive the hour to go see this car so that Saturday we did just that. As soon as Lou and I walked in we were greeted with big smiles by the whole Daniels BMW team and asked if they could get us anything to eat or drink. Carrie was busy with another customer so instead of making us wait another sales rep named Bill said that he would take us on our test drive and then when we got back Carrie would be waiting for us. Bill made sure that both Lou and I got a turn driving the car and that all of our questions were answered and just as he told us when we walking back into the dealership there was Carrie and we were again greeted with a smile. Lou and I were so impressed and found it so refreshing to have finally of found such a wonderful dealership, and that is why that next Saturday we went and picked up our BMW! Daniel’s BMW gives you all of the information you need and ask for without being pushy and “just trying to make a sale” like so many dealerships do. I hope that you find this review helpful and give Daniels BMW a chance when you are looking for a new or used BMW. They have truly earned two lifelong customers with their outstanding customer service and pricing! Sincerely, Skyla and Lou D’Autorio More
by SL7152011
Employees Worked With
Carrie Fortune, Carrie Fortune
October 26, 2011
I originally posted because I had issues with my 2002 BMW and brought it in to get serviced. Not to point the finger of blame but in the beginning I did not have a very good experience AT ALL with my service and brought it in to get serviced. Not to point the finger of blame but in the beginning I did not have a very good experience AT ALL with my service tech, Todd Simpson. He may work for some, but for me I did not enjoy working with him. I went through a very long & tiring process of trying to get matters resolved with my car. I would not say the entire dealership is bad, quite the contrary, their work quality is exceptional and after dealing with the GM, Bill Stoekcel, I eventually left a VERY satisfied customer. Kelly at the fron desk was very consoling and reassuring to me, yet, I did not work with the other associates as I cannot rate them. I was upset I was not offered water or coffee or felt treated completely on the same level as a person who comes in with a 3 piece suit, but, Bill and Kelly were two people who did resolve my matter and made me feel like a worthy customer after my $5,000 car bill, which is a lot for a 23 year old young man even for BMW. They treated me fairly in the end, even despite me going through a lot of strife, so I am being fair in my review that I was not pleased with the couple of associates I worked with in the beginning or thru the processs, like Todd, however, again, in the end they treated me right and I left satisfied. There are pros and cons to every business. Luckily, they tried to reverse my negative experience (mostly because of my determination) and did a great job in the end. More
by Sharper131
Employees Worked With
Todd simpson
September 28, 2011
This was my second time purchasing from Daniels with Carrie as my salesperson. Carrie has been a joy to work with and makes the whole buying a car easy. Carrie as my salesperson. Carrie has been a joy to work with and makes the whole buying a car easy. More
by k1mberlyd
Employees Worked With
Carrie Fortune, Carrie Fortune
September 04, 2011
Great experience! The service advisor, Ethan, and the tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Co tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Could not have been better. More
by daytonbh
July 26, 2011
Everything about the buying process was great from day 1 when i went to meet Richard Hughes to test drive the vehicle. He did not pressure me one bit when i was there or on the phone afterwards upon going b when i went to meet Richard Hughes to test drive the vehicle. He did not pressure me one bit when i was there or on the phone afterwards upon going back 3 weeks later and purchasing the vehicle. He was also very friendly and he talked to me as if i known him for years. He introduced me to a lot of other people at the dealership who were also very nice. More
by paul08865
Employees Worked With
Richard Hughes
July 09, 2011
Their used car manager completely ruined The experience. Their used car manager completely ruined The experience. He was arrogant, rude, and Completely disrespectful. If I wouldn't have been in love with t Their used car manager completely ruined The experience. He was arrogant, rude, and Completely disrespectful. If I wouldn't have been in love with the car, I would have walked away and Taken our business elsewhere. I wouldn't recommend this dealership to anyone! More
by Valeriewynn
Employees Worked With
Tony
June 09, 2011
I have leased two BMW's for three year leases for a total of nine years (6 different BMW's) with Daniels BMW. I have worked with Joe Millington in service and he has gone above and beyond each and every time of nine years (6 different BMW's) with Daniels BMW. I have worked with Joe Millington in service and he has gone above and beyond each and every time. He is an exceptional employee of Daniels BMW and I will keep recommending this dealership and their amazing service!I give them 5 stars for the nine years we have been doing business with them! Keep up the great work!!!! Kim & Chuck Strom More
by Kimstrom
Employees Worked With
Joe Millington, Joe Millington
May 31, 2011
This is the 3rd vehicle we have purchased with Mark in sales and Jean in the finance department. As always, they are the best. Mark and Jean are both honest, pleasant, and always consummate professiona sales and Jean in the finance department. As always, they are the best. Mark and Jean are both honest, pleasant, and always consummate professionals. We choose to do business with Daniels because of them. Unfortunately, they have a new sales manager who carries on like a cheap, sleazy, used car salesman. He is rude, unprofessional, and definitely not what one expects when purchasing a BMW. He is not of the caliber of the rest of the high quality Daniels staff we have come to know. More
by bluecat1155
Employees Worked With
Mark Sackett, Jean, Rich
April 11, 2011
I was interested in purchasing a new, 2011 BMW 328xi so my wife and I went to Daniels BMW to test-drive the vehicle. After comparing pricing from other BMW dealers, Daniels was by far the most competitive my wife and I went to Daniels BMW to test-drive the vehicle. After comparing pricing from other BMW dealers, Daniels was by far the most competitive. We ordered the vehicle in January, bracing ourselves for the 8 week wait! During the wait, my persistent (bordering on annoying) phone calls and emails were all answered by Chris immediately and without any sign of frustration. Chris also allowed me to come in to test-drive a second vehicle while mine was on-order, just to make sure I chose the right car. Upon the vehicle’s arrival, Chris made sure the car was immaculate and took his time at delivery, even staying after the dealership closed and every employee had left to make sure I was satisfied with the vehicle. We worked with Chris from day one and he made this buying experience completely “pain-free!” In fact, it was the best car buying experience we’ve ever had! Special kudos to Jean as well! She really made the paperwork process fast, simple, and enjoyable! She also recommended the additional protection for the tires and wheels which will prove to be invaluable! Thanks to the entire Daniels team! My wife and I will definitely be returning to purchase another BMW! More
by jsenelow
Employees Worked With
Christopher Mesch
