BMW of Allentown

Long-time customer; recently bought a Certified Pre-Owned BMW - an overall pleasant experience. Mr. Hughes did a great job reviewing the car and discussing options and operations. The attention of folks in BMW - an overall pleasant experience. Mr. Hughes did a great job reviewing the car and discussing options and operations. The attention of folks in the service dept has always been excellent. More

I just purchased my second CPO BMW from Daniels BMW and I can't believe how different the experience is compared to other dealers/brands I've dealt with in the past. Having been in sales and customer service can't believe how different the experience is compared to other dealers/brands I've dealt with in the past. Having been in sales and customer service myself, I know great when I see it. I've felt like a valued customer since before I purchased, and the outstanding after the sale service brought me back to purchase my second BMW. In my experience most dealerships and sales people really fall down on the after sale component of customer service, and it's one of my major considerations in being a return customer with Daniels. Carrie Fortune is my primary reason for returning to Daniels. She is fantastic to work with and never once was there even a hint of traditional "car salesman" in her approach. No pressure, no games, no cheesy sales pitch or close. I know I can trust her and that's extremely important to me. Carrie went above and beyond in helping me track down the best deal in financing and was extremely helpful in helping expedite the application process. This is my second purchase from Carrie and we've stayed in touch since my first purchase and there was never a question who I would work with to buy my second. I feel good buying a car from someone I know is genuinely there to help, and I've sent several of my friends in her direction because I know they'll be well taken care of. BMW's CPO program and the quality of the product gets people in the door, but customer loyalty created through outstanding service brings people back again. Daniels and Carrie excel at this in my opinion. More

This is the first time I have ever bothered to write a review about anything. But this time I feel that I should put into words my thanks to Daniels BMW and in particular Dick Hughes. Having dealt with review about anything. But this time I feel that I should put into words my thanks to Daniels BMW and in particular Dick Hughes. Having dealt with Daniels for the past 9 years and just purchasd my 3rd car which Dick made,I hate to say it,a pleasure!!! The KING PIN as far as I and my wife are concerned is Dick Hughes. He is our link to Daniels we can not imagine them without him!!! From the receptionist to the service writers etc. etc. they ae all to be complimented on how they perform. Absolutly First Class. More

I can't say enough in the way of positive comments about Daniel's BMW and the staff. Dick Hughes is an exemplary individual, and he must be considered an invaluable part of the Daniel's dealership experienc Daniel's BMW and the staff. Dick Hughes is an exemplary individual, and he must be considered an invaluable part of the Daniel's dealership experiencing some much success. From the receptionist, to the service writes, to the parts people, even to the individuals who provide shuttle service, these people are, without a doubt,the epitome of professionalism;Dick Hughes being the capstone to an unbeatable dealership. Tom Newhard More

I purchased my 5th BMW from Daniels BMW...the top BMW dealer. I have always purchased each BMW from Carrie Fotune who is just super! She always gets me the best deal..the best rate...and top value for m dealer. I have always purchased each BMW from Carrie Fotune who is just super! She always gets me the best deal..the best rate...and top value for my trade-in. A truly pleasurable buying experience! I would never buy a a BMW from anyone except Carrie Fortune...she is absolutely the best in the business! My son now buys his BMW's through her. And I love my new blue 328i with xdrive! Thanks Carrie! More

My 530XI was out of warranty so I decided to try and save money on service by using a 3rd party facility. I had persistent problems with handling after having my brakes replaced. They replaced my bushings, money on service by using a 3rd party facility. I had persistent problems with handling after having my brakes replaced. They replaced my bushings, breaks and I even put four new tires on. The shimmy was still evident. I brought the car into Daniels with my head hanging for sure. Ethan and team fixed all my issues and the car rides like new again. Good service, fair price and I am now back to using my Dealer for service again. I learned that there is a lot to BMW factory authorized parts after all. Thanks Ethan. See you in a year. More

My husband and I went to Daniels BMW for service and ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simps ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simpson, our service advisor, were both very helpful and accommodating. Throughout the entire time our car was being serviced, they communicated with us frequently and kept us abreast of what was happening, for which we are extremely appreciative. When we later went on to sales we had the good fortune of meeting with Dick Hughes, sales advisor, who continued with the same excellent customer service Webster and Todd had shown us. Dick was very knowledgeable, personable and thorough. He took the time to explain all the features of the new car to us and answer all of our questions. With employees like Webster, Dick and Todd, Daniels BMW is certainly the place to service and/or buy a car. More

Carrie was great and really helped me find something that worked with my budget. Even after the sale was final, she was more than willing to reach out and help me with anything. worked with my budget. Even after the sale was final, she was more than willing to reach out and help me with anything. More

I have had my car serviced here before, and I noticed a reduction in power after the recall service. Also, the service indicator was never reset after an oil change. No loaner car was provided.. I was invi reduction in power after the recall service. Also, the service indicator was never reset after an oil change. No loaner car was provided.. I was invited by e-mail to the 2012 BMW 3 series test drive event today (March 24th). This was a scam to get my demographic information. After registering, I waited an hour and a half for the sales person to tell me that they sold the 335i that they had for the test drive event. What did I see as I drove off? 335i sedans with dealer tags being test driven. Today was my last visit to this dealer. As far as I am concerned, they have no credibility. More

I got my car from Daniel's back in 2009 and have been coming back to get it serviced regularly. They have a caring & friendly staff. I'm always able to get the time/date that I want and a loaner car read coming back to get it serviced regularly. They have a caring & friendly staff. I'm always able to get the time/date that I want and a loaner car ready for me when I request it. My experience at this dealership has been great. Also, Carrie is an awesome Sales Advisor. She went above and beyond in finding the car that I wanted for the price that I wanted. She genuine and understood my needs. She didn't pressure me into buying or getting any options that I didn't want. She made the car buying more relaxing and I would highly recommend her. More