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BMW of Allentown
Allentown, PA
2,295 Reviews
BMW of Allentown is an award-winning dealership located off of Routes 22 and 309 in Allentown Pennsylvania. Formerly Daniels BMW, BMW of Allentown is now part of the Sloane Automotive Group. We're a family owned and operated dealership group serving the Philadelphia and Lehigh Valley areas for over 50 years. The dealership itself has been family owned and operated since 1962. BMW of Allentown opened for business in our original location on Tilghman Street as a Cadillac franchise dealership. The BMW franchise was awarded to the Daniels family in 1974. It then expanded to include a Certified Collision Center and a MINI franchise in 2010.
In 2005, we reopened a larger, state of the art facility to further accommodate our growing customer base. BMW of Allentown provides customers the best in sales (new, pre-owned and certified vehicles), parts and service, as well as our factory Certified Collision Repair Center specializing in BMW and MINI but also repairing all makes and models.
BMW of Allentown is the 12-time recipient of the BMW's highest award; The BMW Center of Excellence, which recognizes our commitment to our customers in providing the best customer experience in the nation in our state of the art facilities. As a result, we have adopted the phrase "A Tradition of Excellence" to describe our Company's approach to customer care.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,295 reviews
August 01, 2012
I recently had my car in for inspection at Daniel's BMW. Joe is my service go-to guy. I have to say after having several beemers, I repeatedly go back because of Joe's superior service. Whenever I walk in Joe is my service go-to guy. I have to say after having several beemers, I repeatedly go back because of Joe's superior service. Whenever I walk in, I feel like I am family. I'm immediately greeted and Joe always takes the time to thoroughly and professionally adivise on what my car needs. He always goes the extra mile and it is certainly a huge asset to Daniel's BMW! Whenever I pick up my car after service, it's just been washed and in tip-top shape, ready to go! Kudos and "THANK YOU" Joe! ~Mary Dunlap More
by MaryDunlap
Employees Worked With
Joe Millington
July 05, 2012
Recently purchased a 2005 M3 from a private owner and was looking to upgrade. Eric Trimbur in parts was extremely helpful in providing me information and prices via email. He even set up my appointment with looking to upgrade. Eric Trimbur in parts was extremely helpful in providing me information and prices via email. He even set up my appointment with Joe. Upon dropping off my car, Joe was very helpful and courteous. I had several Dinan components installed as well as handle a few minor issues. Joe was in contact with me continuously along the way. Picked up the car and it was washed and vacuumed as promised. Even had both guys contact me for follow up. I must say that Daniels BMW far exceeded my expectations with great customer service. Thank you to both Joe and Eric. Exhaust sounds great!! More
by hokie822
Employees Worked With
Joe Millington
July 02, 2012
We recently purchased a pre-owned BMW from consultant Greg Clarke it was a modest purchase by BMW standards, yet we received million dollar service, attentiveness, and respect. We would not hesitate to Greg Clarke it was a modest purchase by BMW standards, yet we received million dollar service, attentiveness, and respect. We would not hesitate to recommend Greg Clarke and Daniels BMW to anyone who appreciates high quality. More
by edith maletsky
Employees Worked With
Gregory Clarke
June 27, 2012
Great sales person, friendly and available. Bought our 4th BMW from Dick. He's very knowledgeable on all levels of the cars. Will never be disappointed when you use Dick! 4th BMW from Dick. He's very knowledgeable on all levels of the cars. Will never be disappointed when you use Dick! More
by jlocher
June 20, 2012
I recently purchased an '08 528xi w/ higher mileage and couldn't be more pleased w/ the purchase. The car drives like it's brand new and really fits my family like a glove. Carrie was refered to us by a go couldn't be more pleased w/ the purchase. The car drives like it's brand new and really fits my family like a glove. Carrie was refered to us by a good friend and I was extremely pleased w/ her help- she was polite, direct, and had excellent product knowledge. In sales, there's nothing better than referals and repeat business and I think Carrie deserves both. Very pleased w/ the dealership from initially walking in, working w/ Carrie and Jean, and driving away. More
by andrewtreiber
Employees Worked With
Carrie Fortune
June 11, 2012
I rated all great because definitely Daniel's BMW has an excellent service. My sales agent was Kay Reed and she was awesome. Help us all the way to be really comfortable with our purchase. I just bought an excellent service. My sales agent was Kay Reed and she was awesome. Help us all the way to be really comfortable with our purchase. I just bought an 2013 X3, and had it made as we wanted and in the price range we could afford. Everyone that attend us gave us great service, very personalize and great attention overall. I would recommend Daniels to anybody all day long. You guys are great! Thanks for your great service. More
by Manny88
Employees Worked With
Reyna Pena, Joe Millington
June 06, 2012
I love my new car and am glad that I bought it from Greg because I know if I need any help with the car in the future, I can always go to him. It was great to have the chance to do business with him. because I know if I need any help with the car in the future, I can always go to him. It was great to have the chance to do business with him. More
by hant
Employees Worked With
Gregory Clarke
May 23, 2012
I had a road emergency driving from DC to Bethlehem. I knew of Daniels having driven by it many times visiting Bethlehem and therefore headed straight to the dealership. Mr. Rodrigues could not have been knew of Daniels having driven by it many times visiting Bethlehem and therefore headed straight to the dealership. Mr. Rodrigues could not have been more friendly and helpful in assiting me on a repair that really had to be accomplished then and there. While waiting for the work to be completed, I had occasion to talk with Mr. Cossman as well as observe the Daniels Crew at work. What a great experience and would recommend the dealership to anyone. Just another reason to own a BMW, no matter its age! More
by soltan
Employees Worked With
Luis Rodriguez
May 19, 2012
Went to purchase a new X3. Initially contacted dealership thru email, got a response from Dick Hughes, who I called directly. Very pleasant and personable on the phone. Explained what I wanted and set up a thru email, got a response from Dick Hughes, who I called directly. Very pleasant and personable on the phone. Explained what I wanted and set up an appt. for two days after I called since I was travelling to the area with my wife who had an appt. that morning. Met intially with Mr. Hughes and took an X3 out. Good test drive, it was obvious Mr. Hughes knew alot about the car. He made it very obvious how successful he had been in his career but not a problem. I had to go pick up my wife and bring her back to see the car. At that point, the dealership took the info for one of the cars I was planning to trade in while Dck went out with my wife and myself so she could get a feel for the car. All generally was positive although it seemed that he was getting a bit impatient with some of my wife's questions or comments. We returned to the showroom, decided not to go with the color of the vehicle we drove and basically started to discuss ordering from the factory. When we began to discuss price and the trade-in allowances, the tone began to change. I heard all about how he makes only $200 on a sale, the data on the internet regarding trade-ins is essentially bogus, any other offers higher than his for our trade in was only because the other dealers/manufacturers had trunk money available, etc., etc. For the one vehicle, that was fine and I understood the logic and it made sense not to trade it in but the prices were still lowball and basically eliminated the majority of any reasonable deal on the purchase price. But what really resulted in my ratings was when he took the position of telling us how valuable his time was and that he was worth more than the $50 an hour he would make given the time he would be with us. It was rude and unprofessional and basically had me at the point where I would not buy a car from Mr. Hughes or Daniels BMW - even though the one car they had in stock and on the floor is one I subsequently would have purchased. No matter what, I am still a potential customer, maybe not of a $90K BMW but if Mr. Hughes was indeed correct in his $200 a car, I would think he would be more reasonable and patient in making sure he took the sale to the end. Interesting in a visit to another competitor dealership (not BMW and not in Allentow), when I mentioned a bad experience at a BMW, the sales manager took a guess at what dealership and then which sales person and was right on both counts. More
by ChrisO53
May 06, 2012
Daniels BMW is the premier BMW dealership not only in Pennsylvania, but throughout the entire northeast. As someone who travels for a living, I have seen the inside of many BMW dealerships; none match t Pennsylvania, but throughout the entire northeast. As someone who travels for a living, I have seen the inside of many BMW dealerships; none match the appeal, general feeling, or selection that Daniels BMW has. Further, Daniels sales staff is second to none. Fortunately, when I came to purchase my second new BMW from Daniels, I was able to work with Bill Cossman. Bill is a true industry professional. Bill’s skills as a client advisor go well beyond selling cars; he is knowledgeable, welcoming, and most importantly easy to do business with. From order to delivery, Bill made purchasing my second new BMW (in the last 12 months) from Daniels, the easiest car buying experience ever. Daniels is fair on pricing, terrific when you need service (they will always schedule you with your personal service advisor and provide a loaner), and it is easy to see why they are ranked as the top BMW center in PA. A special thanks to Jean Falise, Daniels’ business manager, as she is always helpful; Jean made sure the paperwork was completed quickly so that we could go and enjoy our new vehicle. Daniels has changed the way consumers purchase vehicles. Gone are the days of haggling, sleazy salespeople, and “take it home today.” It is a relief to do business with a dealership who wants you to receive a fair price, have a client advisor who truly cares, and they are thrilled when you custom order your car direct from the factory! Thanks to all at Daniels BMW! We will definitely be back soon! More
by jsenelow
