BMW of Allentown

I went to the dealership to buy our first BMW. Experience was excellent. We met with Mr. Dick. He was very courteous. He explained in very detail about the features of the vehicle. We ordered our GT, he wa was excellent. We met with Mr. Dick. He was very courteous. He explained in very detail about the features of the vehicle. We ordered our GT, he was following with us regularly with the status of the vehicle. We went to pick up the vehicle, he already had our paperwork ready, so we didn't spend much time there During the delivery he made sure we understand each and every feature of the vehicle which we can bring it to our use. After vehicle delivery also he followed up and made sure we are doing good and like our vehicle. Best experience in car buying ever we had. Thank you Mr Dick for making our experience so pleasurable. More

My husband surprised me with a BMW this year for my birthday and Carrie was his first-hand assistant. She went out of her way to make sure this was a surprise and we appreciate it so much. I felt an birthday and Carrie was his first-hand assistant. She went out of her way to make sure this was a surprise and we appreciate it so much. I felt an immediate friendship when we met at my first visit to the dealership. She is good at her job and does not make you feel pressured. It has been a wonderful experience dealing with Carrie. More

I bought my first BMW from Daniels BMW in 1980 and since that time my family and I have purchased numerous BMW's throught the years. While my first BMW was not purchased from Mr. Dick Hughes, I did meet hi that time my family and I have purchased numerous BMW's throught the years. While my first BMW was not purchased from Mr. Dick Hughes, I did meet him there in 1980 and every car since then had been purchased from him. From the first day I met him I was impressed with his superior knowledge of the the special cars he was selling and the dealership he was representing. Throughout the 30 plus years, every BMW that I purchased was through Mr. Dick Hughes. WHY? No one does it better!. His knowledge, his presentation, his paper work, preparation, and delivery exceed all the rating categories. There has never been a delivery for me that Dick Hughes has not made perfect. He represents what all luxury car sales people should strive to be. He is a true asset to his customers, BMW, and the Daniels dealership! If you are in the market to buy a BMW, no matter where you are located, Mr. Dick Hughes at Daniels BMW in Allentown, Pa. is who you should go see! More

I just took possession of a leased 2013 135i convertible yesterday. I turned in a leased 2009 128i convertible. Dave Hackett worked with me on both occasions, and he sold my wife a 2012 328ix five months a yesterday. I turned in a leased 2009 128i convertible. Dave Hackett worked with me on both occasions, and he sold my wife a 2012 328ix five months ago. That's three transactions in three years and Dave Hackett has been very helpful and very enjoyable to work with every time. He found us a great deal on the 328ix even though the 2013's were on the market ( but without x-drive). I placed an order for a 2012 convertible for lease 90 days prior to the end of my first lease, and Dave found ways to change it to a 2013 135i convertible so I would not be the guy who drove away in the last 2012 off the assembly line. Dave Hackett is extremely knowledgeable and enthusiastic about the product he represents. Each of his three delivery sessions was informative and thorough, and my wife and I are both invited back if we are in need of any further tutorial. He is a great guy to work with. I have found the service department to be exceptional and everyone I have dealt with at Daniels BMW has been professional. I anticipate many future years of great service as a happy customer of Dave Hackett and Daniels BMW. More

Daniels's is a great dealership, but primarily due to people like Carrie Fortune. This is our fourth vehicle from Carrie (after having worked with three other dealerships prior to stopping in to Daniel' people like Carrie Fortune. This is our fourth vehicle from Carrie (after having worked with three other dealerships prior to stopping in to Daniel's). We are fairly demanding customers, and working with Carrie is truly a pleasure. No pressure, great service, listens closely to what we want, patient (as we go back and forth prior to deciding), always willing to work with us and drives a fair bargain. She continues the great service after the sale and has gone above and beyond in every interaction. No I'm not related to her. Yes, I am fanatical about customer service and expect a lot from sales people. Carrie continues to exceed expectation, and makes it look effortless. More

I had three visits to Daniels this past summer for my BMW 2003 325xi; two in June and one in July. My original battery finally died and needed replacement, a thermostat and front brakes needed replacement, a 2003 325xi; two in June and one in July. My original battery finally died and needed replacement, a thermostat and front brakes needed replacement, and the water pump needed replacement. Two of the three visits were "emergency" in nature and Ethan, my service consultant, was very accommodating and made sure repairs were done in a timely manner. The battery situation also involved two attempts to have the car towed to Daniels by AAA; the first resulted in damage to the front grill by an operator who never got my car off my driveway! By the time a second tow truck arrived and took my car to Daniels it was too late for the car to be serviced after the car was assessed. Ethan immediately requested a rental car from Hertz (funded by Daniels) so I had transportation until my battery was replaced and the grill repaired. I sincerely appreciate the professional service provided at Daniels. I have had my car serviced there since I purchased it in July 2003. I want to thank Ethan for all of his assistance in getting my car back on the road each time I have had a service appointment or an emergency situation. More

As a veteran Advertising Executive responsible for attracting luxury customers to multi-million dollar businesses, I know how crucial excellence in Customer Service is to the overall health of any com attracting luxury customers to multi-million dollar businesses, I know how crucial excellence in Customer Service is to the overall health of any company. Friendliness MUST be accompanied by attention to detail, product knowledge, a sense of trust and a genuine passion for service. I am taking the time to write this review of Daniels BMW today solely because our Sales Associate Dick Hughes was the epitome of this kind of professional excellence. For over 10 years, my brother has purchased numerous BMW's from Dick Hughes and today, we had the pleasure of doing so as well. His exceptional service has made buying our BMW simple and seamless...just what we wanted in a luxury retail experience. Our thanks to Dick Hughes... and our compliments to Daniels for having such a wonderful ambassador for BMW. More

We broke down while going on vacation and was towed into Daniels. Every individual from the front desk to the service department with whom we dealt were very professional and courteous. I interacted with Daniels. Every individual from the front desk to the service department with whom we dealt were very professional and courteous. I interacted with Joe in in the service department more than any one else and was greatly impressed by him. He listened; answered questions; was very polite and professional; showed a genuine concern for our circumstances as well as us as customers and completed the work exactly as stated for less cost than anticipated. We believe he should be at the corporate level teaching customer service. Thank you, Robert Regnier More

The service that I received went above and beyond what I expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. He offered to drive it to me. He also cooled my car down before I got there. More