BMW of Alexandria - Service Center

WORST SERVICE EXPERIENCE EVER. DO NOT GO HERE Though this dealer seems to great reviews for the sales process, this was the WORST experience I have ever had getting a car serviced. If you have Though this dealer seems to great reviews for the sales process, this was the WORST experience I have ever had getting a car serviced. If you have any other option, do you yourself a favor and avoid this place. Two reasons. 1 ) Attitude and lack of knowledge of "service advisers" 2) Abusive pricing practice This car was purchased at another dealer yet had to get it serviced here. never again. 1) Regarding service advisers, I wont go into much detail here as maybe i caught them on a bad day or got the wrong adviser. But they seem to be more of sales people trying to sell you all the service they can vs suggesting the best service plan for your car. I'd suggest you scrutinize their service recommendations and get a second opinion if you can. Overall the service experience just felt slimy and used car salesman type experience, Never got the feeling they were doing anything other than trying to get the most money possible out of me. 2) The above is sort of subjective and more a general feeling so I'll leave it at that. The ABUSIVE pricing is not subjective . Two examples.of BMW Alexandria Service Dept Pricing.: Oil Change $235 Replace Turn Signal Bulb $220 Just a as reference I called the BMW dealer where I bought the car (dont live there anymore) and asked how much they charge for Oil Change .... $90 ! Though I cant speak to what they charge for other service items, I can only assume any place that charges these inflated prices for the above, likely charges inflated prices for other services.as well. They should be ashamed charging these prices. (p.s. after complaining about their absurd prices they did discount my bill 30% or so. ever with that was still absurdly overpriced) More

Horrible experience!! Below is my experience at this organization. I suggested avoiding!! Hello Tracey, I have to say this has been my worst experience ever with ANY Below is my experience at this organization. I suggested avoiding!! Hello Tracey, I have to say this has been my worst experience ever with ANY BMW dealership. I've owned a BMW since 2011 and have been to 6 or 7 dealerships in 4 states and this experience has been the worst. First, I ask for a loaner car and am told they are on a "first come, first served" basis. So I get to the dealership at 7am sharp to get my car only to be told (by you) that there are no more cars. Second, you gave me a metro card to take the train to work. (I work next to the Tysons Corner metro stop). Third, you call to tell me something about a nail in my car. I call you back and try to get a hold of you...of which you NEVER returned my calls. Fourth, when I finally get a hold of you, I asked when my car would be ready and you mentioned by 5 or 5:30 pm. So I left work at 5:30 to get to the Van Dorn Metro by 6:15. As I tried to exit the metro, it would not let me leave because there wasn't enough $ on the card you gave me!! Fifth, when I get to the dealership, I find out my car hasn't even been looked at!! I wish you could've at least given me a courtesy call to let me know my car wasn't ready. I ended up getting a loaner while I was there and showed up yesterday to get my car. I would have appreciated at the very minimum, a return phone call or at least a heads up that my car wouldn't be ready yet... I will NEVER go back to BMW of Alexandria again... More

Vehicle Drop Off and Use of Loaner Process I arrived at this dealership on Monday, June 5, 2017, at 7:25 a.m. to drop my vehicle off for service and pick up a loaner. At 8:25 a.m., exactly on I arrived at this dealership on Monday, June 5, 2017, at 7:25 a.m. to drop my vehicle off for service and pick up a loaner. At 8:25 a.m., exactly one hour later, I left the dealership after having requested to have my vehicle back so that I could go on to work. First, it should not have taken this long. I had completed all paperwork and was waiting for a loaner. After sitting and waiting for a while, I decided to go and inquire as to the status of loaners. To my dismay, there were no more available loaners. However, no one bothered to give me this information before or during my wait. I then proceeded back to the service counter to request that they bring my vehicle from the back because I needed to get to work. None of their alternative modes of transportation worked because I work in Bethesda. This process need to fixed. An hour was way too long to wait for a loaner and then end up not getting one. This was a colossal waste of my time. Although, I left home early, I was late getting to work. What's ironic about this is that I had a 7:30 a.m. appointment. According to my tech, it helps to have an appointment. This proved not to be true. Folk were given loaners on a first-come first-served basis. Appointment or not. More

GO SOMEWHERE ELSE I don't know what I was thinking bringing my BMW back here for service! I really don't think the service department is trustworthy. The worse thing a I don't know what I was thinking bringing my BMW back here for service! I really don't think the service department is trustworthy. The worse thing about it is I bought my car from them! Next time I will go elsewhere. It has been constantly painful to deal with them over the lifetime of my BMW. You can tell they have issued as they appear to have a high turnover rate among their service writers and service managers. My advice GO SOMEWHERE ELSE! More

Amazing Customer Service!! Jeff Rodriguez was amazing!!! He was very knowledgeable and answered all our questions. He was really professional and took the time to help us find Jeff Rodriguez was amazing!!! He was very knowledgeable and answered all our questions. He was really professional and took the time to help us find the car that we were looking for. I would totally recommend BMW of Alexandria and in particular; Jeff Rodriguez!! More

Poor experience, The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude, The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude,takes things personal,should not been in the Business More

Superstar Service Team Suhaylah is a top notch associate who always goes above and beyond to ensure her customers are given the utmost care and service with each visit. Ev Suhaylah is a top notch associate who always goes above and beyond to ensure her customers are given the utmost care and service with each visit. Even when I am waiting in line while she assists someone in front of me or over the phone it is always evident that she really cares about each customer. There are times I may not be visiting the service center under the best of circumstances, and may even be in a bad mood. Her bright personality, and proactive customer service actions always shift my mood for the better. Thank you! More

Perfect 10!!! I work with Dena and Sam. Great staff, everyone is super kind and knowledgeable about BMW. Highly recommend this dealer to anyone who's in the market I work with Dena and Sam. Great staff, everyone is super kind and knowledgeable about BMW. Highly recommend this dealer to anyone who's in the market for a car and service!! More