BMW of Alexandria - Service Center

Worst service department. Had my car for a week and half before I got the estimate. Dropped the car on Nov 2. They took an estimate video on Nov 6, but didn't send to me until Had my car for a week and half before I got the estimate. Dropped the car on Nov 2. They took an estimate video on Nov 6, but didn't send to me until Nov 14. I decided not to complete the service (estimate was $12K), then took me 2 days to get a live body to answer the phone to confirm I could come pick it up. Once I arrived to pick up, it took 30 minutes to retrieve the car. No sales staff is good enough to make up for the abysmal service side of the business! More

The battery on 2021 X5 SUV Hybrid suddenly died after no warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on a warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on and it killed the battery. We never used parking lights since buying car, never saw lights on, never received warning message that battery was running down. More

Ali in service was fantastic. I was in a rush and he communicated, with me insuring my expectations were met. I was in a rush and he communicated, with me insuring my expectations were met. More

Thank for the opportunity for feedback. This was by far the worst experience that I have ever had to deal with. My daughter is in DC, I am in Georgia. She went in for an oil change. Her This was by far the worst experience that I have ever had to deal with. My daughter is in DC, I am in Georgia. She went in for an oil change. Her appointment was at 1:15 this afternoon and did not get checked in until 2:00. So 45 min late already. She waited until 5:05 to get her car. I left numerous messages and never got a call back and had to speak with someone in sales to have the person go out with my daughter to figure out what was going on. Even the person that checked her in was shocked she was still there after 5:00. This is a prime example of a service person taking advantage of a teenage girl who brought a car in for a 1 hour oil change that took nearly 4 hours after arriving for her appointment. There was absolutely no communication with her during this entire endeavor. She missed a different thing she was supposed to be at around 4:30. I would appreciate a call back from the General Manager to discuss this and what they would like to do due as compensation for this ridiculous showing of service. I have had BMWs before and every other dealer has been great. This one was awful to the point I was ready to call Arlington PD to come in and see what the issue was. One positive thing, Isaac was great in talking to my daughter when she started to have some emotions due to the event she missed and had been looking forward to. Again, I expect a call from the GM as early as tomorrow. More

Greg is very professional, knowledgeable, courteous, and timely as promised. The best in BMW service. timely as promised. The best in BMW service. More

I pulled into the dealership unannounced early one morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back morning with a flat tire I just created via a pot hole on I495. The busy service folks welcomed me quickly and had my run flat tire replaced and back on the road in just over one hour. Great service - much appreciated! More

Brought my daughters car up for its first service, everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneat everything went smoothly. They even wash the car after the oil change the service writer did a great job, the car was missing a spacer from underneath on the chassis. The service writer addressed the issue in a professional manner. Highly recommend them. More

Your service department is the worst ever. Two hours of sitting waiting for service. I had an appointment Two hours of sitting waiting for service. I had an appointment More

Very good service representative and very timely servicing. Very pleased.with the entire experience. Detailing of car was excellent. servicing. Very pleased.with the entire experience. Detailing of car was excellent. More

Excellent service Courteous service advisor Great communication Easy drop off and quick pick up Have been using them for over 20 years… communication Easy drop off and quick pick up Have been using them for over 20 years… More