BMW of Alexandria - Service Center

As great as my sales experience was at this dealership, my first service experience wasn't so great. The customer service person missed several details, we had to bring the car back for them to finish the my first service experience wasn't so great. The customer service person missed several details, we had to bring the car back for them to finish the work they promised to complete. So, I gave the customer service rep a not so great review when BMW called. The next time I brought the car in to be serviced, I got the same customer service rep (uh-oh). He remembered me this time, and he pulled a complete 180 on service levels. He was very detailed in his call on what was done to the car, when it would be ready, etc. Overall, the second time around it was a pleasant experience. All of this work was covered by my warranty, so I can't review prices. More

This dealership is a joke, and BMW needs to revoke their agreement to allow the AV group to sell their cars. This dealership clearly gives BMW an Awful name. From the Sales to the Service. I will NEVER buy agreement to allow the AV group to sell their cars. This dealership clearly gives BMW an Awful name. From the Sales to the Service. I will NEVER buy another car from them.The Management staff is as smart as my car tire. and to top that off they are full of empty promises. I thought giving them all 1's on my evaluation would make a difference, instead it got me a phone call asking why would I lie about my experience. It is worth the drive to go to VOB, or Passport. More

I found this to be one of the best service dealerships experiences I have encountered. The staff were extremely professional, helpful as well as understanding of the customer's needs. The mechanics work experiences I have encountered. The staff were extremely professional, helpful as well as understanding of the customer's needs. The mechanics work showed a high level of technical knowledge as well as actively looking out for the customer's satification. More

I took my 2003 325XI in for a level II inspection (60k insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word fo insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word for it and didn't get a second opinion --shame on me). My main complaint is that after spending about $3700 to get my car serviced and repaired you think they'd at least wash it!! This is the only BMW dealer I've taken my car to that hasn't washed it after servicing it! Sometimes it's the little things that really make a difference. If they had detailed my car like every other BMW dealer, the $3700 charge would be a little easier to swallow. I will not be going back to them for my next service 15k miles from now. More

I took my 2003 325XI in for a level II inspection (60k insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word fo insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word for it and didn't get a second opinion --shame on me). My main complaint is that after spending about $3700 to get my car serviced and repaired you think they'd at least wash it!! This is the only BMW dealer I've taken my car to that hasn't washed it after servicing it! Sometimes it's the little things that really make a difference. If they had detailed my car like every other BMW dealer, the $3700 charge would be a little easier to swallow. I will not be going back to them for my next service 15k miles from now. More

This was absolutely the worst visit I've ever had. Despite not being responsive when I dropped off my car for an emergency repair, I had high hopes for this dealership. I've been a BMW owner since Despite not being responsive when I dropped off my car for an emergency repair, I had high hopes for this dealership. I've been a BMW owner since my first car (11 yrs so far) and have always appreciated the service aspect of BMW dealers. NoVa is truly the exception, BMW of Arlington the ring leader of bad service. After having needed repairs performed, I was charged nearly double the price for parts and overcharged on labor. I researched other independent shops and found much better deals. Since the repairs were emergency, I had no choice. Well now I have a choice I will not return. Horrible attitude, predatory service pricing, and overall sense of indifference really makes this place particularly disappointing. More

My car battery repeatedly died after having the alternator and battery replaced. It took three visits to finally diagnose and repair a simple problem - corrosion on a cable linking the alternator alternator and battery replaced. It took three visits to finally diagnose and repair a simple problem - corrosion on a cable linking the alternator to the engine - they kept insisting I had left the dome light on (which I had not, and which is a neat trick considering I drive a 328i convertible that doesnt even have a dome light!). Service advisor was impossible to get on the phone - dodged my calls and disappeared for hours. I had arranged to pick up my car after hours with a spare key and Savong was supposed to lock my key in the trunk and leave the car for me on the lot. I drove 100 miles in the rain only to find he forgot to do it. They finally drove the car out to me and took the rental car back. My car was filthy with a small ribbon of oil that ran the length of the drivers side of the car, up on to the windsheild and across the hood. The radio antenna was snapped and joined by a small bit rubber remaining. There was wadded up paper floor mat on the passenger side of thre car and oily footprints on the drivers side. Becasue they botched the repair the first 2 times they were supposed to cover my rent a car for the 3rd visit. I found out on a Saturday that the rental car was charged on my debit card draining my checking account of nearly 400.00!!! Receptionst called the GM at home and he said there was nothing he could do. I am out a ton of money and headed out of the country tonight with no idea if or when this will ever get resolved. I am furious and warn anyone reading this to avoid this outfit like the plague. More

Never again will I bring my 530 to this dealership for service. I had to go to Passport in Maryland to buy the car because of the rude experience I had with the salesman and now I have found that you must service. I had to go to Passport in Maryland to buy the car because of the rude experience I had with the salesman and now I have found that you must fail a personality test to work in any department. The phone operator was nice so they will probably fire her soon for not pissing off her share of customers. I guess I'll go back to the dealer where I bought it. I know they value my business. John Duggan in sales and Keith Renner in service are the best More

I purchased A Used BMW 1998 528i with 57,000 miles on it. A couple of days after I purchased the vehicle, while driving on the interstate from DC to Richmond Va. at approximately 55 mph, the vehicle started A couple of days after I purchased the vehicle, while driving on the interstate from DC to Richmond Va. at approximately 55 mph, the vehicle started to vibrate and the steering wheel shimmied. I took the car to Merchant's Tire in Richmond and had my balanced. Driving back to DC the vibration and shimmy continued. I have taken the car back to BMW of Arlington three times, and they claim the vibration and shimmy is normal and refuse to fix the problem. STAY AWAY FROM THIS DEALERSHIP. More