BMW of Alexandria - Service Center

I took both my 740IL and 328i for service here. Service done in time, and Scott was very helpful. I bought the 328i in Certified Pre-owned from here and am very happy with it. Driving it for 1.5 years so done in time, and Scott was very helpful. I bought the 328i in Certified Pre-owned from here and am very happy with it. Driving it for 1.5 years so far. More

I had a flat tire on my 330 ci on the beltway late Friday night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I night. I made it to Alexandria but it was obvious the tire was gone and I would likely need a new rim as well. I usually use BMW-Sterling but b/c I was in Alexandria - I called the Service Department at BMW-Alexandria. At 8:30, I left a message as instructed with my phone number. No one returned my call. I called again at 1:00 p.m. and the receptionist connected me with the Servcie Department - it rant over 30 times - (I could hear her reconnecting me each time the alloted unanswered rings were up). Still - no answer. I called back and asked the main receptionist why no one would answer the phone in the Service Department or call me back. She said they were all with customers. really?? Since 8:30 in the morning? Again - I left my name and phone number. It's now 3:30. No call back. I called BMW-Fairfax and spoke with someone in the Service Department right away. I got very helpful information on what to do and she scheduled me for an appointment for Monday. BMW-Fairfax is great. BMW-Sterling also great. BMW-Alexandria - I will never bother you again. More

I can't say enough good things about my experience working with my service advisor, Scott Oliver. I have a 2002 X5 with almost 100000 miles, so I, unfortunately, have to get service on a regular basi working with my service advisor, Scott Oliver. I have a 2002 X5 with almost 100000 miles, so I, unfortunately, have to get service on a regular basis. But, thanks to Scott, it's actually not a bad experience. He is responsive and honest. When I have a problem, he always returns my calls immediately. He'll always give me a fair assesment of the problem and then he will tell me whether or not it is imperative I get it fixed, or if I can wait a few months to help budget. I feel lucky to have a service advisor whom I feel is on my side, looking out for me. I recommend Scott to all my friends with BMWs. More

I am extremely impressed by the professional demeanor and knowledgeable that Danika displayed while helping me with my X5 routine maintaince. I used to go to thier old building in Arlington. but in the las knowledgeable that Danika displayed while helping me with my X5 routine maintaince. I used to go to thier old building in Arlington. but in the last couple months they have moved into this new beautiful building that has a very modernized and state of the art service department with flat screens mounted to the walls a fabulous coffee machine, and very professional employees added to their team. I guarantee you will get the true BMW experience in this place. More

BMW of Arlington has a great service staff. Maryam went above and beyond her job description to help me get the parts that were necessary for me BMW. She is talented in her job and cares about doing the j above and beyond her job description to help me get the parts that were necessary for me BMW. She is talented in her job and cares about doing the job right the first time. I was very impressed with BMW of Arlington for the service and customer support they provide. More

On 8/11/2009 I ordered and paid for a new sun vison with the service departments as part of some other service I was having performed. As of today, that sun visor has not been received or installed. After the service departments as part of some other service I was having performed. As of today, that sun visor has not been received or installed. After serveral calls to the service avisor, Steven Reinard, who repeatedly being state "it would be delivered to the dealership the next monday and to stop by and we'll install it and I'll give you a call". No call, no visor ever happened. I have called him at least 5 time since August 2009 and he has never called me to let me know that the visor is in or to refund the money I paid in advance. I have called the Service manager, Mike Winter and the GM with no return calls. Frustating to say the least. One would think that BMW would not support such poor service on their products. I'm also sending BMW an e-mail for help. More

Basicly I was in Va for training from work and on my last day of training my starter went on my BMW Convertible. I was quite distressed being 320 miles from home with no tow service or AAA. I found BMW of Ar day of training my starter went on my BMW Convertible. I was quite distressed being 320 miles from home with no tow service or AAA. I found BMW of Arlington online and called and got the service rider, who went out of his way to call the Tow Company as I was quite upset still. It was about 3:45pm on a Friday .He got 3 techs to stay and he stayed as well...he brought us up to get some dinner while we waited..and they got the job done in about 2.5 hours. We were on our way back home to NH and it was such a pleasant experience in such a bad situation. THANK YOU SO SO MUCH to everyone at BMW of Arlington. More

I live about an hour away from BMW of Arlington but that hasn't stopped me from trying. Repeatedly.The service managers are enthusiastic and passionate about cars. I like that in a salesman, especially with hasn't stopped me from trying. Repeatedly.The service managers are enthusiastic and passionate about cars. I like that in a salesman, especially with evocative cars like BMW's. He has worked hard for me every time I've tried to put something together and I continue to call him back. I'd give them a shot... These people are worth driving an hour for to make sure that my car runs in great shape. More

This dealer is open on Saturdays like I'm accustomed to and the professionalism, knowledge and expertise of the aforementioned service advisor is top tier! Yes, they are affortable too. They don't just st and the professionalism, knowledge and expertise of the aforementioned service advisor is top tier! Yes, they are affortable too. They don't just start replacing parts at my expense until it gets fixed because they don't have a clue. I believe that the GM of this dealership is engaged and pushes for excellence. Could be wrong - only had one experience with them so far and it was top flight More

I would steer clear of this dealership if at all possible. We moved to DC and this seemed to be the closest dealership for service. My wife has a 2003 325xi and it seemed that the "washer fluid" l possible. We moved to DC and this seemed to be the closest dealership for service. My wife has a 2003 325xi and it seemed that the "washer fluid" light was always on- no big deal, but just annoying. We took the car in for its regularly scheduled service and alerted them to the problem. I got a call later in the day saying that the waher sensor was broken in the engine compartment and that it would need to be replaced to the tune of $80 dollars. When I picked up the car the next day the same light was still on- when I pointed this out to the service people they said it was the antifreeze light that was on not the washer fluid (I didn't know, It's my wife's car, I never drive it!) So the next obvious question is why did they replace and charge me for something that wasn't broken? The service guy quickly realized what was going on and took the charge from my bill and then personally filled up the antifreeze. Unbelievable! They guys are bunch of unethical cheats! Take your car anywhere but here! More