BMW of Albany

I went into BMW Albany to have my right front light replace. Not only did they not replace my light but also charge me for it. I paid $258 for a bulb socket they stated they replace. I was in contact w replace. Not only did they not replace my light but also charge me for it. I paid $258 for a bulb socket they stated they replace. I was in contact with Gill the service manager and I tried calling the Good Morning Kurt several times to advise him that after two weeks of leaving their my light went back our. I took my car to BMW of Columbus and it was there that I found out that nothing had been replaced. I was charged for worked that wasn’t performed. I have contacted BMW of North America and file a complaint. I’m also looking into my legal options. I have been dealing with this same issue for 3 years and it took me taking my car to another dealership to find out what was wrong in less than 20 minutes. ALBANY is horrible. I see why there’s a new GM EVERY YEAR and a new see service manager with new technicians. Do not go to ALBANY Ga BMW. They are horrible and they dress like none professionals. Columbus Ga dresses for success. They are a true example of customer service. Avoid ALBANY, Ga....the service manager Gill lied until he was faced with the truth and still tried to switch it up. I will never go back to ALBANY again. My refund will be issued to me today!!!! More

Speedy, attentive, and welcoming Visiting from out of state and they had the exact model we were looking for. Blake was amazing and attended everything perfectly throughout the proces Visiting from out of state and they had the exact model we were looking for. Blake was amazing and attended everything perfectly throughout the process! Gave me a great price on my trade and worked to get our numbers right; Highly recommend anyone in the market to buy your next BMW from here! More

Tori professionalisms was above reproach. She made what was a very difficult and stressful experience for me more bare able. She kept me informed as to the progress of my vehicle. She answered questions. R was a very difficult and stressful experience for me more bare able. She kept me informed as to the progress of my vehicle. She answered questions. Respond to text in a timely manner. I’m very pleased with the service I received from BMW of Albany. Thank you. More

From the time we arrived this morning until we left the dealership, everyone was friendly and willing to make our time there while waiting for the service in our vehicle as pleasant as possible. dealership, everyone was friendly and willing to make our time there while waiting for the service in our vehicle as pleasant as possible. More

I originally had to have my car towed due a flat tire, which was quite stressful to say the least. I had plans to go out of town for a retirement celebration for my best friend. It was so great to see tha which was quite stressful to say the least. I had plans to go out of town for a retirement celebration for my best friend. It was so great to see that my vehicle received a complete checkup to make sure everything was fine. The surprise was to actually see the video checkup occurring. This set my soul at ease! My experience was professional from start to finish and I love everyone at BMW of Albany!! I have been a customer for many years and will remain a customer. More

It was a pleasure buying my 540 BMW in Albany Ga.Tori,Kim,Derek and of course Rob I’m very grateful to.Rob was exceptional coming over the house to help me understand how to operate the car fully Ga.Tori,Kim,Derek and of course Rob I’m very grateful to.Rob was exceptional coming over the house to help me understand how to operate the car fully. More

Ms. Hardin was both very helpful and professional in her role as my service representative. Her commitment to customer service was very evident and I applaud her in her efforts to ensure my satisfaction. role as my service representative. Her commitment to customer service was very evident and I applaud her in her efforts to ensure my satisfaction. More

Victoria and staff are awesome. I had a pleasant service experience each time I bring my car in. They are always friendly and ensure my needs are addressed expeditiously. experience each time I bring my car in. They are always friendly and ensure my needs are addressed expeditiously. More

Superb Customer Service Thanks to you Victoria Hardin and the team at Albany BWM service to continue to deliver exceptional and professional service. Very pleased with except Thanks to you Victoria Hardin and the team at Albany BWM service to continue to deliver exceptional and professional service. Very pleased with exceptional customer service and quality service. Victoria Hardin ensured my car was fixed and returned the same day. Also, she arranged for a loaner car and I was able to run much-needed errands and also made my doctor's office visit while my car was being fixed. Thank you, Victoria and the service team at the Albany BMW!! More

Excellent customer service! Each time I have had to take my vehicle here I had the best customer service experience. Victoria Hardin went above and beyond to make sure she stayed Each time I have had to take my vehicle here I had the best customer service experience. Victoria Hardin went above and beyond to make sure she stayed in contact with us and made the process very smooth and as unstressful as possible. This is the type of service that makes the customer want to continue working with a business because she always made sure our questions and concerns were answered even via text message! Thank you Victoria for showing us that the customer does matter! More