BMW of Albany

I am always impressed with the service that I receive at this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I h this dealership. The reason that I choose to purchase cars from them is because of the excellent service that I receive after the sale. Anytime I have a problem or issue with my vehicle, I know all I have to do is give Tori a call and it will be taken care of ASAP. She always treats me with respect and listens to and addresses any complaints that I have. When my car requires service, She makes sure to accommodate me. She always gets my vehicle scheduled as soon as possible and she gives me frequent updates throughout the repair. She always gives me very accurate estimates, before any work is performed on my vehicle, toand I have never experienced any "surprise billing. I will continue to use this dealership for this reason. More

I am very please with the service and professional advise that I received from Tori when I sent my car for service at the BMW dealership in Albany, that I received from Tori when I sent my car for service at the BMW dealership in Albany, More

Very good service, and took care of my car, reported the steps that was being to my car. They were very good and efficient with handling my needs. steps that was being to my car. They were very good and efficient with handling my needs. More

Always Tori has been very professional and continues to exhibit outstanding customer service. Tori facilitated superb service and also arranged for a loaner for me, which made it possible for me to get to exhibit outstanding customer service. Tori facilitated superb service and also arranged for a loaner for me, which made it possible for me to get to work on time and led my team through our quarterly benchmark discussion. Will definitely rate Tori among the top 10 percent all stars with excellent service delivery and problem solving skills. Thanks to you and your service team. More

Great service, Friendly Staff. Tori is very nice and very helpful with all my questions. Service Team Excellent. BMW of Albany will continue to be my Service provider. Thanks to all. helpful with all my questions. Service Team Excellent. BMW of Albany will continue to be my Service provider. Thanks to all. More

just took my 2017 BMW in for service. Also asked them to give me a price on new tires and 1 cracked lens on a fog light. I understand the dealership needing to make money but seriously I was charged 150.00 give me a price on new tires and 1 cracked lens on a fog light. I understand the dealership needing to make money but seriously I was charged 150.00 for them to look at the lens and tell me what it would cost me to have it replaced. Also, the sales department is basically the same. they gave me a price on a vehicle and then when we went in to talk with the Sales Manager he promptly jacked the price up 14995.00. I did not think people did business like that any longer. Oh well, Live and learn........ Honestly i had been taking the car the for service while it was still under warranty and had never experience a problem....However, a Chevy or a Ford looks much better now. More

Many thanks to Victoria for making my service appointment great. She was polite, knowledgeable and efficient in addressing my needs. I really appreciate the video by service mechanic, great addition to ser great. She was polite, knowledgeable and efficient in addressing my needs. I really appreciate the video by service mechanic, great addition to service. Thanks BMW Albany More

Warranty issue was taken care of. Was upset about the issue but a timely fix was very appreciated. Will be back for an oil change soon. issue but a timely fix was very appreciated. Will be back for an oil change soon. More

Tori did a wonderful job making sure my service was completed in a thorough and timely manner. She made sure that I understood the work to be performed and the cost. completed in a thorough and timely manner. She made sure that I understood the work to be performed and the cost. More

I went into BMW Albany to have my right front light replace. Not only did they not replace my light but also charge me for it. I paid $258 for a bulb socket they stated they replace. I was in contact w replace. Not only did they not replace my light but also charge me for it. I paid $258 for a bulb socket they stated they replace. I was in contact with Gill the service manager and I tried calling the Good Morning Kurt several times to advise him that after two weeks of leaving their my light went back our. I took my car to BMW of Columbus and it was there that I found out that nothing had been replaced. I was charged for worked that wasn’t performed. I have contacted BMW of North America and file a complaint. I’m also looking into my legal options. I have been dealing with this same issue for 3 years and it took me taking my car to another dealership to find out what was wrong in less than 20 minutes. ALBANY is horrible. I see why there’s a new GM EVERY YEAR and a new see service manager with new technicians. Do not go to ALBANY Ga BMW. They are horrible and they dress like none professionals. Columbus Ga dresses for success. They are a true example of customer service. Avoid ALBANY, Ga....the service manager Gill lied until he was faced with the truth and still tried to switch it up. I will never go back to ALBANY again. My refund will be issued to me today!!!! More