BMW of Albany

NOT IMPRESSED!!! We went to this dealership based on a referral from a coworker with hopes of purchasing a BMW we saw online. The people were all friendly and anxious We went to this dealership based on a referral from a coworker with hopes of purchasing a BMW we saw online. The people were all friendly and anxious to sell a car but our experience turned bad beginning in the finance office with an interest rate that was not delivered. We were told the interest would be 3.9% . When the finance officer printed the contract the form said 7.9%. We were told the interest almost doubled because we added an extended warranty. ???? We should have walked away then. My husband and I were told that they would pick the car up for a minimal fee for service. When the car needed service was told by my service tech there was no one that could come to pick the car up. I took a day off work to drive to Albany to be told the part had to be ordered.The service advisor and assistant service manager told us the whole exhaust was covered under warranty. I was reassured that they would come pick my car up and provide me with a loaner. This they did although the car was almost on empty. The very next day my car was ready and they returned my car only to have replaced one side of the exhaust. Now they are saying only one side was covered under warranty.One side is a little larger than the other and is longer and hangs lower than the other side. After several discussions with the dealer one of the managers Carlos is saying it does hang lower and perhaps the mechanic overlooked this problem. They could come pick the car up again ... .which is putting wear and tear on my car not to mention they used half a tank of gas out of my car. This dealer I never called when the part was in, they did not deliver quality service. I will not be using them again. More

Awesome Service BMW people are great people. They make you welcome when you go and they make me happy. I tell my friends BMW is a place to go get your car worked on o BMW people are great people. They make you welcome when you go and they make me happy. I tell my friends BMW is a place to go get your car worked on or oil change. They are friendly people. More

worst service ever I had a problem with my X3 paid for the dignosis on monday, they found the problem and charged me for the part, said the car would be ready Wednesday, I had a problem with my X3 paid for the dignosis on monday, they found the problem and charged me for the part, said the car would be ready Wednesday, I called Wednesday and couldn't get anybody on the phone from sales..had to drive up there only to be told car wasn't ready and the car part was under warranty...I paid for a part that was under warranty! They said it needed another part and it would be ready Friday they would call me when it was done ..once again no call, drove up there again and told it would be done Monday..it wasn't..went back Tuesday and said it would be done Wednesday..once again it isn't...worst dealer service ever! You buy these cars for the reputation of quality and service and so far I should have just stuck to American made More

Awesome Customer Service Staff is very much friendly in guiding and purchasing a car from BMW of Albany. I very much liked the customer service and enjoy my car. Staff is very much friendly in guiding and purchasing a car from BMW of Albany. I very much liked the customer service and enjoy my car. More

My First BMW Buying our first BMW from Allen was awesome. I will recommend to everyone who asks about my new SUV to contact Allen at BMW Of Albany. Buying our first BMW from Allen was awesome. I will recommend to everyone who asks about my new SUV to contact Allen at BMW Of Albany. More

Great Customer Service This place has awesome customer service. They allowed me a loaner car for two weeks while my car was being worked on. All staff is extremely friendly This place has awesome customer service. They allowed me a loaner car for two weeks while my car was being worked on. All staff is extremely friendly and courteous which make each visit more pleasant. More

Excellent product and best staff There is no question that you have an execellent product, however your best asset is your staff. Everyone was and continues to be very professionl and There is no question that you have an execellent product, however your best asset is your staff. Everyone was and continues to be very professionl and helpful but Karen Smith stands as the best. More

Best BMW dealership in southwest Georgia! Thank you Chris and Karen for taking care of my problem. I will definitely do business with them again! I would recommend to all. Chris and Karen for taking care of my problem. I will definitely do business with them again! I would recommend to all. More

Best place that has done service on my vehicle these guys really care about customers!!! From the service writer (Teresa) to all the technicians who service my BMW keep up the good work I will be back. really care about customers!!! From the service writer (Teresa) to all the technicians who service my BMW keep up the good work I will be back. More

Purchased my BMW 525 from Ronnie and from the moment I walked through the door I was amazed at how I was treated, will definitely be referring BMW of Albany to all my friends. Thanks for the great buying walked through the door I was amazed at how I was treated, will definitely be referring BMW of Albany to all my friends. Thanks for the great buying experience it was definitely different (in a better way) than any other I have ever experienced. More