BMW of Albany

Great Experience!! When I have to have get my car service it's always a great experience starting with my adviser Cedric! Knowledge and explain what will be done to my When I have to have get my car service it's always a great experience starting with my adviser Cedric! Knowledge and explain what will be done to my vehicle. More

Helpful Brandon was extremely helpful and answered all the questions and concerns I had regarding my vehicle. I trust his advice and would recommend him to an Brandon was extremely helpful and answered all the questions and concerns I had regarding my vehicle. I trust his advice and would recommend him to anyone! More

Service Department is outstanding. Cedric and his staff were always helpful and went the extra mile! Drop off and pick-up very smoothly and efficient. Thanks a lot! Cedric and his staff were always helpful and went the extra mile! Drop off and pick-up very smoothly and efficient. Thanks a lot! More

Exceptional Experience I found BMW of Albany while looking for a new BMW X5 online. While inquiring about a car they had in stock I was impressed with the responsiveness of I found BMW of Albany while looking for a new BMW X5 online. While inquiring about a car they had in stock I was impressed with the responsiveness of Scott Van Cleave, especially given that I live in St. Louis and they are in Georgia. As it turns out I did not purchase the car they had in stock but ended up ordering a new car through them any way. They made the entire process easier than actually visiting a dealer in person here in St. Louis. The car arrived on my driveway as promised and on time. There was no BS, no games, no haggling, etc. I would recommend these guys to anyone based on their customer service, reponsiveness, honestly, and fair pricing. Truly the best (and easiest) car buying experience I have ever had. More

Top One Customer Service I have been a customer of BMW of Albany since 2005. It appears that the BMW service team has changed. On my last service visit, I received excellent I have been a customer of BMW of Albany since 2005. It appears that the BMW service team has changed. On my last service visit, I received excellent customer service. The staff made me felt that I was their #1 customer. Cedric Hardy explained to me what service was performed on my vehicle. Denise Binns made it possible that I was able to leave my vehicle and get to work on time. My vehicle was delivered to clean and washed. Excellent Customer Service. Go Team Go More

BMW of Albany Happy Customer Our recent visit to BMW of Albany was an excellent experience. The representatives who waited on us were very professional and hospitable. They expl Our recent visit to BMW of Albany was an excellent experience. The representatives who waited on us were very professional and hospitable. They explained the work that there were performing in great detail and were very good about answering our questions. They showed there concern for us as customers and making up happy. We will continue to visit BMW of Albany for all of our service needs on the BMW’s we have now as well as any future vehicle needs. More

Great experience! I took my car to BMW of Albany to have my tire air pressure checked and they promptly let me know that there was a recall on my car. They immediate I took my car to BMW of Albany to have my tire air pressure checked and they promptly let me know that there was a recall on my car. They immediately set me up an appointment to have the recall repaired and set me up a loaner car. When my appointment day arrived, they picked my car up from my place of employment and delivered the loaner. The very next day they delivered my car back to me which had been cleaned and repaired. More

My experience has been excellent each and every time I go in. This is the first dealership I have ever been in that treats their customers like they genuinely care has been excellent each and every time I go in. This is the first dealership I have ever been in that treats their customers like they genuinely care about them. They are very hospitable and always have aimed to please me. They make me feel like whatever issue I am having is the most important. I did not buy my current car from BMW of Albany but I promise that is where my next one will come from. More

Bad customer service When I moved to Albany GA, I was informed the BMW had bad customer service. I took a chance and took my car for repair since it's the only dealer I se When I moved to Albany GA, I was informed the BMW had bad customer service. I took a chance and took my car for repair since it's the only dealer I seen. They failed to look at the car for a week. When I visited to check on car, the supervisor told me the person who took my car in was moved to another section. He took my number but never returned my car. It appears they all point fingers at each other but no one appears to care about the customers. More

Worth the long drive From the minute I contacted this dealership online about a 2014 pre-owned BMW, to the final purchase, everyone was super. Josh Evans handled every on From the minute I contacted this dealership online about a 2014 pre-owned BMW, to the final purchase, everyone was super. Josh Evans handled every online question I had professionally and timely. He was very helpful with getting the car held until we could get from Birmingham to Albany to test drive it. David and Lawrence were waiting for us when we arrived and arranged everything from test drive to purchase without a hitch. Daniel was great with getting all of the paperwork completed for our out-of-state purchase. They all worked very hard to get us on our way within a couple of hours. After looking online for the "right" vehicle and dealing with many dealerships, this one was by far the most responsive, helpful and pleasant. Great customer service and we would definitely consider driving back for our next purchase. Thanks, Josh, Lawrence, David and Daniel! More