BMW of Albany

Best experience Had the best experience at bmw of Albany, Blake Wills was the absolute best ever!! Super friendly and made me feel so comfortable. He was also so pati Had the best experience at bmw of Albany, Blake Wills was the absolute best ever!! Super friendly and made me feel so comfortable. He was also so patient and helped me so much, I really enjoyed meeting him as well as everyone else up there! All awesome people and all super friendly and helpful! I just love my new car More

Ongoing poor communication Sunroof on my wife’s 2017 X5 would not close. Made appointment with Tori despite her saying that it is something we could probably fix on our own. Th Sunroof on my wife’s 2017 X5 would not close. Made appointment with Tori despite her saying that it is something we could probably fix on our own. The next available appointment was 10 days away. The plan was to pick the car up in the morning. They did not come get the car until about 1 PM. They did not look at the car until the next day around 3 PM. This was a Friday. They then called around 4 PM saying that parts had to be ordered and would be in the following Tuesday. When trying to reach the service manager, the receptionist kept saying that he was busy and would not put me through. When asked to leave a voicemail message for the general manager, the receptionist stated that she would but transferred me to a line that did not have voicemail. We have purchased over $200,000 worth of new vehicles over about the last year and a half (M3, X5, m235i convertible) from this dealership. The service communication gets worse every time we interact with them. I had to finally reach out to my sales person Rob Roy for help and being able to contact someone. He was very helpful as usual. I have told this dealership repeatedly that when it comes time to purchase my next vehicle, likely within the next 6-12 months, I am being compelled to go to a different dealership. The way the system is currently set up is that they will call you when they are good and ready and block you from contacting them. Always having to leave voicemails or be diverted through multiple means by the receptionist. They call you and tell you that they’ve been busy. You ask why That you made an appointment for a particular day 10 days in advance and they don’t look at the vehicle until more than 24 hours has passed. I wish I could say this is a unique interaction, but it is the status quo at this service center. More

The extra mle Rob Roy was able to find me an M4 CS (only 500 imported) with the equipment and color I wanted. The dealership matched an $11,500 discount offerred by Rob Roy was able to find me an M4 CS (only 500 imported) with the equipment and color I wanted. The dealership matched an $11,500 discount offerred by an Atlanta dealership. I’m happy. More

Very courteous and professional. Awesome experience. My visit was very pleasant. I would refer anyone to experience the professional service that I received from my visit there. Thank Awesome experience. My visit was very pleasant. I would refer anyone to experience the professional service that I received from my visit there. Thanks again! More

Greatest Dealership Ever! absolutely love this dealership and most of all my salesman Monique Walker. My credit is bad and I have given up all hope of financing a car,Until I m absolutely love this dealership and most of all my salesman Monique Walker. My credit is bad and I have given up all hope of financing a car,Until I met Monique.She talked me into applying for a loan and refused to give up on me.she was determined and worked really hard until she got me financed! I was totally surprised.She went above and beyond for me and I'll forever be greatfull to her.she made a customer for life! Monique,......you are the 💩! More

Great customer service. I would like to thank Jason in the customer service department. He solved my commute issues when I had an oil leak on my X5. Jason and Tori were very I would like to thank Jason in the customer service department. He solved my commute issues when I had an oil leak on my X5. Jason and Tori were very helpful in my time of need. Thanks again! More

Best experience EVER on buying a vehicle From the first email and telephone call I made to driving the vehicle off the lot, everyone I dealt with was very professional, no pressure at all. Th From the first email and telephone call I made to driving the vehicle off the lot, everyone I dealt with was very professional, no pressure at all. The entire experience was amazing!! Monique was so friendly and welcoming. She answered all of my many questions about the vehicle and was eager to help in any way possible. Derrick was willing to help make sure I got the car of my dreams. More

Great Experience Blake was the best at making me feel comfortable through the whole buying process. He went above and beyond to make sure that I was happy and satisfie Blake was the best at making me feel comfortable through the whole buying process. He went above and beyond to make sure that I was happy and satisfied with my purchase. I would definitely buy from BMW Albany again. More

New car buyer Jody (Joseph Fitzpatrick) was so helpful from the time that I walked onto the lot, knowing nothing about BMWs, thinking I was just there to look to w Jody (Joseph Fitzpatrick) was so helpful from the time that I walked onto the lot, knowing nothing about BMWs, thinking I was just there to look to working with us on our trades and selling us an amazing vehicle. He was very personable, and made sure we were taken care of at every level. More

Service felt is horrible The service department is straight up HORRIBLE! I took my BMW in for several recalls and when I picked it up I had issues that wasn’t there prior to d The service department is straight up HORRIBLE! I took my BMW in for several recalls and when I picked it up I had issues that wasn’t there prior to dropping it off! Prior to taking it to them I had no issues. My car was fine there was no noise no complaints. Now when I’m driving I hear a loud clicking sound coming from under the hood. I proceeded to take it back to them and all they could say is it doesn’t have anything to do with what they did to my car. Wasn’t accommodating at all! Acted as if it was my fault! There is no way I am going to allow them to get away with this I will be contacting the VP, CEO, General Manager somebody will FIX my car! I WILL NOT STOP until it is fixed! More