BMW of Albany

First BMW Having never owned a BMW, I was a little nervous. Upon entering, I was greeted by Jody. He made me feel at ease. We began to talk and Jody wanted to k Having never owned a BMW, I was a little nervous. Upon entering, I was greeted by Jody. He made me feel at ease. We began to talk and Jody wanted to know, what I was looking for. What I needed and what I wanted. Jody made the whole experience a delight. I haven't stopped grinning since the test drive. Thank you, Jody and BMW of Albany. More

Great Employees Everyone I spoke to was very nice and efficient. They ensured that I could maximize on my purchased and followed up after a week to make sure I was st Everyone I spoke to was very nice and efficient. They ensured that I could maximize on my purchased and followed up after a week to make sure I was still satisfied with the purchased. I would definitely purchased from them again in the future More

They were very courteous and helpful The service was great and the technicians were knowledgeable about the job performed. I didn't have to wait for a long period of time. The service was great and the technicians were knowledgeable about the job performed. I didn't have to wait for a long period of time. More

Brake service Hours listed on internet was 7:30 although the phones were not answered until 8;00. Service rep was very helpful and delivered as promised. Hours listed on internet was 7:30 although the phones were not answered until 8;00. Service rep was very helpful and delivered as promised. More

Still needs to fix my problem I had a problem with the emissions on my 335d and I took it in for repair. A part needed to be ordered so I had to bring it back. This did not fix t I had a problem with the emissions on my 335d and I took it in for repair. A part needed to be ordered so I had to bring it back. This did not fix the problem so I brought it back again. They lost my appointment but apologized (stuff happens). They said they would come and pick my car up this time to save me from driving. I am still waiting for them to contact me to get my car. I will be buying a new BMW soon. Albany BMW is so much better than Macon BMW even with all the problems. More

Car returned after a week with check engine light on Initially, my problem began in November. I was told that a part had to be ordered and was told to call back to schedule an appointment. Called sever Initially, my problem began in November. I was told that a part had to be ordered and was told to call back to schedule an appointment. Called several times to schedule appointment and was asked to leave my name and number but did not receive or missed returned calls. Also, was transferred to the Service department but no one answered. I finally contacted the salesman, Rob Roy, and he listened to my concerns and called me back with an appointment. My car was picked up and I did not hear anything from the service department. My car was returned and a day passed before I drove it and when I started it, the check engine light was on. Called Rob Roy and told him about the situation and he said that they were coming back to get my car. He wanted me to call Jason in the service department, who wanted to apologize; however, I stated that i just wanted my car repaired. It was returned and two days later, the tire indicator light is back on. More

Great service and professionalism. Blake Wills is a very pleasant person to deal with along with Derek. Blake knows everything about the engineering of BMWs. Not pushy at all and want Blake Wills is a very pleasant person to deal with along with Derek. Blake knows everything about the engineering of BMWs. Not pushy at all and want to please customers. More

Customer Service The service I received was amazing! I came in to get air put in my tire...no appointment. I was greeted by Rob and I explained my situation to him. He The service I received was amazing! I came in to get air put in my tire...no appointment. I was greeted by Rob and I explained my situation to him. He immediately volunteered to find someone to take care of my problem...which he did. Not only did he find someone to handle my problem, he was able to get someone to put a new tire on for me. I could not believe that on a busy Saturday morning I was able to get such professional service and a car wash. More

Normal scheduled check up Great service and customer service .The only problem is that I wish they had a vehicle I could have used for the day to run errands. Great service and customer service .The only problem is that I wish they had a vehicle I could have used for the day to run errands. More

She help me awsome Melissa was helping me alots and she is very friendly and quick service she really know what she is doing and best service only reason I go to that de Melissa was helping me alots and she is very friendly and quick service she really know what she is doing and best service only reason I go to that dealer More