BMW of Albany

Ridiculous First, tori (service advisor) is great so nice to work with! I dropped my car off at 7:30 AM to get the spark plugs replaced and have the radiator flu First, tori (service advisor) is great so nice to work with! I dropped my car off at 7:30 AM to get the spark plugs replaced and have the radiator flushed. They took me to work and told me they should have my car ready by 3:00 and would deliver it to me. At 4:30 I had not heard anything so I called the showroom. The receptionist (very nice girl) told me that they were working on it but it wasn’t ready and would not be ready till after 5:00 (which is when I leave work to drive 40 miles home). I didn’t get in my car to leave the place till 5:40. Which is absolutely insane seeing as they got my car at 7:30AM!!! the people in the office were nice but if you drop off your vehicle and go to work for 9 hours you shouldn’t have to wait even longer to get home More

Service Melissa was very professional and very helpful. She explained the options and offered to show me a few things about the car that I didn’t already kno Melissa was very professional and very helpful. She explained the options and offered to show me a few things about the car that I didn’t already know. More

AC not working properly The only complaint I have was the price, which was higher than the estimate given over the phone. I don’t understand the $45 environmental fee? The only complaint I have was the price, which was higher than the estimate given over the phone. I don’t understand the $45 environmental fee? More

Good Service Mellisa was very helpful and kept me updated along the way. Service was very helpful and identified issues that I didn’t even know I had. Will be back Mellisa was very helpful and kept me updated along the way. Service was very helpful and identified issues that I didn’t even know I had. Will be back for sure More

Service Found the problem promptly and fixed. The first dealership I took it was not knowledgeable. Everyone did a great job! Very friendly and courteous. Tha Found the problem promptly and fixed. The first dealership I took it was not knowledgeable. Everyone did a great job! Very friendly and courteous. Thanks More

Service was great kept me informed about my vehicle Great customer service on today. I was kept informed about my repairs and what was needed during the process. My car was even delivered to me at my ho Great customer service on today. I was kept informed about my repairs and what was needed during the process. My car was even delivered to me at my home. Very convenient and professional service More

Wait time is too long. Wait time too long area for waiting not stocked with refreshments had to ask. Not a friendly atmosphere. Appears that staff turn over is high. Never t Wait time too long area for waiting not stocked with refreshments had to ask. Not a friendly atmosphere. Appears that staff turn over is high. Never the same person when I come. More

Service Review Excellent customer service by Melissa! The men were prompt and courteous when picking up and delivering my car. I will definitely recommend this ser Excellent customer service by Melissa! The men were prompt and courteous when picking up and delivering my car. I will definitely recommend this service center. More

Terrible Service 2 1/2 hrs for oil change. Asked to check tire for nail. Was given inaccurate information for tire repair. Service lady was rude. Car brought back 2 1/2 hrs for oil change. Asked to check tire for nail. Was given inaccurate information for tire repair. Service lady was rude. Car brought back to service area after completion and sat for 15 minutes. I was never called. I went to office to inquire and was told “I’m working on your paperwork now”. More