BMW of Albany

As always great! Michelle was helpful and keeps updates so your not left wondering. The drivers are on time and always courteous,they are also helpful with any questio Michelle was helpful and keeps updates so your not left wondering. The drivers are on time and always courteous,they are also helpful with any questions. More

Service on car Great people Really are easy to work with and always try to help Do good work and keep you informed on what is happening with your vehicle Great people Really are easy to work with and always try to help Do good work and keep you informed on what is happening with your vehicle More

Traveling disaster These guys are awesome. I was traveling to Florida and my engine starting malfunctioning. I searched for the closest BMW dealership and this was it. I These guys are awesome. I was traveling to Florida and my engine starting malfunctioning. I searched for the closest BMW dealership and this was it. I pulled up at 5 (they close at 5:30 or 6). They checked it out and repaired it even though they had to stay late. I am so grateful. The car ran like a charm for another 400 miles. Thank you! More

Awesome My service advisor was Melissa at BMW in Albany, Ga. I was close to the end of my warranty.She researched to ensure I was able to get whatever was nee My service advisor was Melissa at BMW in Albany, Ga. I was close to the end of my warranty.She researched to ensure I was able to get whatever was needed taken care of. She went the extra mile.... More

I am extremely pleased! I found a BMW online that I was extremely interested in, and am so lucky that Senior Client Advisor Rob Roy answered my call. He was kind, honest, and I found a BMW online that I was extremely interested in, and am so lucky that Senior Client Advisor Rob Roy answered my call. He was kind, honest, and extremely helpful and thorough. Very knowledgable about the vehicle and was able to confidently answer all of my questions. Derick Davenport was very helpful and prompt through the finance process and answered all of my questions and concerns, as well as let me know my various options. Mr. Goode then delivered my car out of state, and was also very helpful and kind. I am extremely happy with my purchase and the customer service I received from BMW of Albany. I highly recommend them! More

Purchase Review The experience I received far exceeded my expectations, the staff was very knowledgeable and professional. The entire process from beginning to end w The experience I received far exceeded my expectations, the staff was very knowledgeable and professional. The entire process from beginning to end was great. The sales manager(Derek Davenport) LISTENED to what I wanted, as well as what I wanted my monthly payments to be and he made it happened. There was no stress or pressure on me. It was not a long drawn out experience, the time spent was perfect. This has truly been a 5 star plus experience for me. More

My experience The service was pretty good. I got there at 830am and I was there there until 1230 which was a little longer than I expected for an oil change. My car The service was pretty good. I got there at 830am and I was there there until 1230 which was a little longer than I expected for an oil change. My car was in the wash area for about 45 minutes to an hour. The guy that washed my car asked me if I was in hurry as if I had nothing else to do that day. More

Not satisfied I was informed that the car antenna was broken because of a faulty electric door open land the garage door on top of my car. Antenna may not be workin I was informed that the car antenna was broken because of a faulty electric door open land the garage door on top of my car. Antenna may not be working at all. And I am still charged the full price of service. No courtesy? Not Happy! More

Good people I was so excited about the car and Rob Roy made it successful they gave me a good payment and nice down payment I am very happy thanks again I was so excited about the car and Rob Roy made it successful they gave me a good payment and nice down payment I am very happy thanks again More

Amazing dealership and amazing people. Monique was amazing she made the car buying experience easy I was able to do almost everything online before I came in. They got me a good interest ra Monique was amazing she made the car buying experience easy I was able to do almost everything online before I came in. They got me a good interest rate with not so great credit. I did not feel any pressure to purchase Like most dealerships I have visited. More