BMW of Albany

My Experience at Albany BMW I'm giving this rating because of the service that I received during my visit. The service rep was very courteous, Ms. Melissa Thompson. Thanks I'm giving this rating because of the service that I received during my visit. The service rep was very courteous, Ms. Melissa Thompson. Thanks More

professional and courteous The staff displayed the utmost professionalism in scheduling my service appointment as well as making accommodations during the period that the servic The staff displayed the utmost professionalism in scheduling my service appointment as well as making accommodations during the period that the service was being done. The service was completed in a timely manner and my vehicle was given a much needed wash and vacuum. Thanks for excellent service! More

Excellent!!!! I was well please with the customer service that I received. I would recommend anyone to go and experience quality service at BMW of Albany. Thank I was well please with the customer service that I received. I would recommend anyone to go and experience quality service at BMW of Albany. Thank You!!!! More

Customer Services I dropped my car of at exactly 730a to get a light bulb changed & it took more than 9hours. I'm very thankful that Michelle "made it right"!! I dropped my car of at exactly 730a to get a light bulb changed & it took more than 9hours. I'm very thankful that Michelle "made it right"!! More

There was a little paint issue with my cae,but they are take I will give this dealership 5 stars because if there is a problem they have always fix it for me !! Thanks again Albany Motorcars!! And what an awesom I will give this dealership 5 stars because if there is a problem they have always fix it for me !! Thanks again Albany Motorcars!! And what an awesome advisor they have by the names of Jody Fitzpatrick!!! More

Good service but issued with condition of car I was very happy with the customer service I received but once I got home with picking up my car from BMW, I noticed there was cigarette ashes both in I was very happy with the customer service I received but once I got home with picking up my car from BMW, I noticed there was cigarette ashes both in the passenger seat and floor. Then, as I started looking closer at the interior, I also noticed there was black stains around where the key is inserted into the dash. Finally I found a black stain on my drivers side floor mat which was the biggest issue since it will be difficult removing it. I DO NOT smoke in my car nor do I get in it with greasy hands or shoes! So, with that being said, I have not contacted BMW of Albany but will make sure to mention this the next time I am in there. More

service dept The service dept tries to meet the expectations of their customers even if minor clicks occurs. I am of the opinion that I was sold an agreement th The service dept tries to meet the expectations of their customers even if minor clicks occurs. I am of the opinion that I was sold an agreement that was a catch all for the exterior but now its not. I will not buy another warranty to cover parts and labor for a used car. More

Trucar Driver hit my wife's 2017 Rogue(13k miles/which she loved) on side and totaled it. But she was not hurt and wanted to try to find another like it. W Driver hit my wife's 2017 Rogue(13k miles/which she loved) on side and totaled it. But she was not hurt and wanted to try to find another like it. We found one on Trucar almost exactly like it at BMW Albany. Talked to Blake Wills who e mailed me all the info/records, etc., so we drove the 100 miles to look at it. Super clean, just like her old one, did a test drive with Blake....Great no pressure salesman, and even greater on follow up. More

Service dept. Melissa is a very efficient professional, her demeanor reflects the integrity and high standards that BMW is known for. I actually felt comfortable Melissa is a very efficient professional, her demeanor reflects the integrity and high standards that BMW is known for. I actually felt comfortable even though I am new to the area and don't know many people, I look forward to my next visit. s More

2017 BMW My visit started off with excuses as to why it might take long, the service department is really busy, etc.... I have a 2017 BMW with 10,300 purcha My visit started off with excuses as to why it might take long, the service department is really busy, etc.... I have a 2017 BMW with 10,300 purchased from Albany BMW and as I was driving on the Interstate my engine light came on and I was not happy. Being the vehicle was purchased from Albany and I was only an hour out I decided to take it there thinking they would cater to my needs. I arrive around 10:30 and left hours later (around 4) with the comment, it was a program issue, sorry. Thanks to my awesome sales rep Mr Roy, who found me a vehicle to go get food and who talked to calm me down as I was not a happy customer. More