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BMW of Albany
Albany, GA
365 Reviews
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Showing 365 reviews
July 16, 2019
Very pleased! They were very gracious in their response to my needs! When I called them to tell them about my need of service for the restraint malfunction, was to They were very gracious in their response to my needs! When I called them to tell them about my need of service for the restraint malfunction, was told to bring my car in immediately. While on my way to the dealership I was called to tell me that my car needed to be serviced & I requested that they do it while I was there since I live a long distance from them, they very graciously consented Not only did they consent, but brought me back home so that I did not have to wait! They treated me as family!! Now that is old fashioned Service!! More
by Verdie Brady 19
Verified CustomerEmployees Worked With
Rob Roy, Melissa Thompson, Gil Schmitt
July 16, 2019
Excellent Service and follow through I was looking to trade my BMW 2011 328i and live in the Atlanta Ga area. I am from the Albany area and after visiting home and the BMW dealership s I was looking to trade my BMW 2011 328i and live in the Atlanta Ga area. I am from the Albany area and after visiting home and the BMW dealership several times, it was made clear to me to work with Blake. He is an excellent communicator who is transparent and very helpful. He followed up with me often and kept me informed of possible trades. He is a really nice and great person who I enjoyed to work with. I will continue to keep in touch with Blake and appreciate his help and professionalism. More
by Rose
Employees Worked With
Derick Davenport , Kim Shelby , Blake Wills
July 13, 2019
Great customer service and responsiveness!! Victoria was awesome in accommodating me. I was traveling from out of town and she made sure I was able to get to work while my vehicle was being serv Victoria was awesome in accommodating me. I was traveling from out of town and she made sure I was able to get to work while my vehicle was being serviced. More
by mshell93
Employees Worked With
Victoria Hardin
July 12, 2019
Good experience My wife was looking for her new car we went to albany motor cars in albany GA. Mr.Blake wills take care of us really nice and good person to deal with My wife was looking for her new car we went to albany motor cars in albany GA. Mr.Blake wills take care of us really nice and good person to deal with. He help us and was very friendly and professional. Thks for everything! Mercedes glc-300! More
by Dragonballrew
Employees Worked With
Blake Wills
July 11, 2019
Excellent management of service department. I interacted with both Victoria Hardin and the service manager Gil. Both were very professional and helpful. I also spoke to the tech, Joe, who worked I interacted with both Victoria Hardin and the service manager Gil. Both were very professional and helpful. I also spoke to the tech, Joe, who worked on my 750; very impressed with his knowledge and experience. More
by BRUCETRADER
Employees Worked With
Joe (technician), Victoria Hardin, Gil Schmitt
July 11, 2019
Brake Light & AC Issue They were able to promptly reset the AC System & Brake System in my car to get me back on the road again. I will be back! They were able to promptly reset the AC System & Brake System in my car to get me back on the road again. I will be back! More
by krt4
Employees Worked With
Victoria Hardin
July 10, 2019
Gill the service manager lacks common sense I hate to talk bad about anyone. I’m really a nice guy but Gill the service manager showed a complete lack of sense when it cam to diagnosing my cars I hate to talk bad about anyone. I’m really a nice guy but Gill the service manager showed a complete lack of sense when it cam to diagnosing my cars key fob problem. First it was dead batteries on both my key fobs at the same time, this time he diagnosed it as the tint that has been on my car for 2 and 1/2 years with no problem. How can something that has been working fine for over 2 years all the sudden affect my key fob range? Makes zero sense. When I got home from Albany, to my surprise my key fob was now working like it used to work, from 20 feet away, so Gill was wrong just like I said he was and tried to explain to him why he had no common sense. I’m thinking now that the drive from Albany charged up the battery in the key fob. I found something on line (the BMW technician should know this) it takes 30 hours of continuous driving to fully charge a key fob. Now I am trying to find an induction method to charge my key fobs since I’m not going to drive 30 hours anywhere. Melissa Thompson at the service desk is wonderful, she is as helpful as possible, but Gill needs to think things through for a minute before he tells a customer to remove $600 worth of ceramic tint that never caused a problem. He did offer me 10% off $900 worth of new key fobs that I don’t seem to need, so that is something. He also said he didn’t receive any of the 6 phone calls I made to him or any of the two emails I sent to him. He said it was because of an employee that was no longer there, but the receptionist is the same lady that has been there for the whole time I have been going to Albany BMW. I hate to speak I’ll of anyone, but I don’t believe I have ever had this much of a problem with anyone in the service industry. I guess after writing this it is best I find another place to get my two BMWs serviced for fear of retaliation. Of course after paying close to $300 for an oil change where I brought my oil and filter maybe I could do better or just change it my self. More
by rlmccarty2000
Employees Worked With
Melissa Thompson, Gil Schmitt
July 10, 2019
Lack responsibility Service advisor and service performed were great. Service department manage rating is 0 NEVER return phone calls. There is difficulty every time sched Service advisor and service performed were great. Service department manage rating is 0 NEVER return phone calls. There is difficulty every time scheduling an appointment More
by GLORIATHOMAS63
Employees Worked With
Melissa Thompson
July 09, 2019
Great customer service! Steve Johnson and Kim Shelley were the two individuals we dealt with. We could not have ask for better service between the two. We purchased a new M Steve Johnson and Kim Shelley were the two individuals we dealt with. We could not have ask for better service between the two. We purchased a new Mercedes. Have been satisfied with every aspect of service. More
by marthamartincampbell
Employees Worked With
Steve Johnson and Kiim Shelley
July 07, 2019
Customer service Always professional and courteous. Wait times are a little excessive, but consider it was a holiday weekend. I showed up without an appointment, but Always professional and courteous. Wait times are a little excessive, but consider it was a holiday weekend. I showed up without an appointment, but they serviced my vehicle. More
by NDTYOTA
Employees Worked With
Victoria Hardin
