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BMW of Albany
Albany, GA
365 Reviews
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Showing 365 reviews
October 24, 2019
Excellent Service I needed to drop off my car early and everything was ready when I arrived. The staff were very friendly, the price was quoted so there were no surpri I needed to drop off my car early and everything was ready when I arrived. The staff were very friendly, the price was quoted so there were no surprises and my car was delivered when promised. One of the services could not be performed as they had to order a part but they told me they would come get my car and bring it back so I would not be inconvenienced More
by DRMLH
Verified CustomerEmployees Worked With
Victoria Hardin
October 23, 2019
Bad service Why in the world would they bring my car back to me on EMPTY?! And my car is always a mess! Dirt all in this time, if this happens again I will have t Why in the world would they bring my car back to me on EMPTY?! And my car is always a mess! Dirt all in this time, if this happens again I will have the detail it! This has happened twice! This is horrible customer service. Each time I call to set up a maintenance it’s a struggle to make one, no one is ever available. I would not recommend this dealership to anyone! More
by DUPREE_HOLLY
Employees Worked With
Victoria Hardin
October 19, 2019
Superb Customer Service When I arrived for my appt. Victoria already had a loaner waiting for me. She informed me when it was ready for pickup and there were no issues. Promp When I arrived for my appt. Victoria already had a loaner waiting for me. She informed me when it was ready for pickup and there were no issues. Prompt and professional. Very happy with the Customer Service More
by Anonymous
Employees Worked With
Victoria Hardin
October 19, 2019
Great customer service Service department were very friendly and did awesome job getting my vehicle back very clean. Only wished parts weren’t so high but overall I’m please Service department were very friendly and did awesome job getting my vehicle back very clean. Only wished parts weren’t so high but overall I’m pleased! More
by jolahoe
Employees Worked With
Melissa Thompson
October 17, 2019
Awesome folks!! We have a great customer service at BMW in Albany! I was never disappointed. Melissa was super awesome as always and takes good care of her customer We have a great customer service at BMW in Albany! I was never disappointed. Melissa was super awesome as always and takes good care of her customers always! I had my tires replaced and oil filter changes and everything was on time and was very professional A+ service and a wonderful experience. More
by Khaja
Employees Worked With
Melissa Thompson
October 17, 2019
MIchelle in Service is great! Michelle is always so helpful. We have 5 Mercedes within our household and anytime we need service Michelle makes the process seamless. Thanks you Mic Michelle is always so helpful. We have 5 Mercedes within our household and anytime we need service Michelle makes the process seamless. Thanks you Michelle . More
by MelissaP
Employees Worked With
Michelle and Danny
October 16, 2019
Service BMW of Albany always meets exceeds my expectations. Victoria always greets me with a smile and is very helpful. Great Staff. Great service. Thanks to BMW of Albany always meets exceeds my expectations. Victoria always greets me with a smile and is very helpful. Great Staff. Great service. Thanks to all. More
by kevin.sumner
Employees Worked With
Victoria Hardin
October 15, 2019
car out of service 17 days but bmw said 9 days?? our car in shop 9/4/19 returned us 9/20/19 pensacola FL BMW customer relations says in shop 9/5 to 9/13? our car in shop 9/4/19 returned us 9/20/19 pensacola FL BMW customer relations says in shop 9/5 to 9/13? More
by LHSPEED
Employees Worked With
Victoria Hardin
October 15, 2019
Awesome Customer Service Victoria (Tori) and Melissa are awesome Service advisors. I took my SAV in for service and Tori ensured that I had a loaner for the days my SAV was g Victoria (Tori) and Melissa are awesome Service advisors. I took my SAV in for service and Tori ensured that I had a loaner for the days my SAV was getting serviced. Thus far, everything is running smoothly! More
by LaTanya K.
Employees Worked With
Victoria Hardin, Melissa Thompson
October 13, 2019
Customer service The service was excellent. The young lady was very nice and helpful. The service was fast but was a little expensive. Other than that everything was g The service was excellent. The young lady was very nice and helpful. The service was fast but was a little expensive. Other than that everything was great. More
by doknighton
Employees Worked With
Melissa Thompson
