BMW of Albany

Excellent Torri in service was super helpful and knowledgeable. Calvin in parts was also helpful and knowledgeable. I would recommend this BMW dealership to e Torri in service was super helpful and knowledgeable. Calvin in parts was also helpful and knowledgeable. I would recommend this BMW dealership to everyone with a BMW More

Great customer service Michelle is by far one of the best service managers I've dealt with since coming to Albany Motors. She is always professional and is very personable; Michelle is by far one of the best service managers I've dealt with since coming to Albany Motors. She is always professional and is very personable; she is a great asset to the company. More

It was easy and fast Tori was great to work with ... no problems ... she made sure we were in and out with great service . Tire was repaired and they even noticed I was du Tori was great to work with ... no problems ... she made sure we were in and out with great service . Tire was repaired and they even noticed I was due for an oil change and fit it in. More

Great Service Great Svc, service person, knowledgeable, courteous and friendly, a pleasure to work with! I will return for both service and possibly for a future p Great Svc, service person, knowledgeable, courteous and friendly, a pleasure to work with! I will return for both service and possibly for a future purchase. More

Service performed , requested that they replace battery in remote control, however they did not do that. This was noted when i requested service but was not attended to , requested that they replace battery in remote control, however they did not do that. This was noted when i requested service but was not attended to. More

Professional The service manager was very professional and knowledgeable regarding my concerns. Torie’s level of communication during the entire process was phenom The service manager was very professional and knowledgeable regarding my concerns. Torie’s level of communication during the entire process was phenomenal. The servicing of the vehicle was also done in a timely manner. I will be returning for my next service appointment. More

Excellent experience and great service I was pleased with the service professional, Victoria, who managed my requested needs for my car. Her kindness and professional behavior were noted. S I was pleased with the service professional, Victoria, who managed my requested needs for my car. Her kindness and professional behavior were noted. She arranged for a very, very special young man to drive me home. He was an excellent driver and very respectful! When I returned to pick up my car, my car looked great! I am very pleased with my experience and great service. More

5 star The salesperson was amazing! I didn’t feel pressured, and he made sure that all of my needs were addressed before he pulled my credit. The staff made The salesperson was amazing! I didn’t feel pressured, and he made sure that all of my needs were addressed before he pulled my credit. The staff made sure that I was informed and the process was simple and convenient. More

Airbag sensor My airbag sensor warning light came on the Sunday before I had a week long business trip. Had the early flight from Albany so I call Victoria from the My airbag sensor warning light came on the Sunday before I had a week long business trip. Had the early flight from Albany so I call Victoria from the Atlanta airport. We decided to have one of my employees drop the car off and she would take care of the rest. As expected and as she has done so many time before the repairs were done my car was cleaned and ready to go. More

Overall excellent service experience been using Jax BMW service for 40 years. M6 quit and would not start. Battery discharge problem, but battery is in trunk and locked. Jax failed to ret been using Jax BMW service for 40 years. M6 quit and would not start. Battery discharge problem, but battery is in trunk and locked. Jax failed to return two calls for help. Never used Albany before but asked local friend to give me a name. Spoke with service manager, then Victoria, loaded car on hauler and will use them going forward for service needs. Very nice to have someone answer the phone and be helpful. Thanks Victoria More