BMW of Akron

On October 11, 2010, I brought my BMW in for winter servicing. I was greeted in the service area by a gentleman taking my car key and welcoming me with a friendly smile. (This gentleman previously dro servicing. I was greeted in the service area by a gentleman taking my car key and welcoming me with a friendly smile. (This gentleman previously drove me to and from work when my car needed service on a workday.) Upon entering, I was immediately greeted by the service coordinator, who had my service order ready on his computer screen. We reviewed the order, plus he answered questions and provided guidance and information pertinent to my inquiries. I was told my car would be ready within an hour and escorted to a comfortable waiting area. (I really enjoyed the photographs on display, as I am a baby boomer and could identify the characters.) My car was ready on time as promised. The service coordinator discussed the actions taken and presented me with written confirmation. He also indicated all services were under warranty. This was a welcome surprise! The service coordinator then pointed out the location of my car and told me to call anytime with either concerns or requests for service. The customer service rendered was excellent. The concern for quality workmanship, plus the effort to establish rapport and trust between service department and customer is commendable. More

As a remote buyer (700 miles) David and the dealership went out of its way to assure everything was taken care of. I landed in Cleavland and was brought to the dealership where my X5 was ready to go. It w went out of its way to assure everything was taken care of. I landed in Cleavland and was brought to the dealership where my X5 was ready to go. It was a very smooth trouble free experience. Thanks to Dave and all the others. More

Great customer service!! Dave Walter and Eric Eisenhart were wonderful to deal with. Treated me like I was family. Dave Walter BMW's website was very helpful, up to date and accurate so it was easy and fun were wonderful to deal with. Treated me like I was family. Dave Walter BMW's website was very helpful, up to date and accurate so it was easy and fun to search for the car I was looking for. Found just what I wanted! More

I had a fabulous experience with Eric Eisenhart at this dealership. I was originally skeptical about buying a car "over the internet"--I am in New Orleans and saw the car I wanted online. Eric allayed my dealership. I was originally skeptical about buying a car "over the internet"--I am in New Orleans and saw the car I wanted online. Eric allayed my concerns by being responsive and forthright. More

Bob was exceptional to work with. Responsive, helpful, paid attention to details, and delivered on all promises. I bought a bmw645 convertible from 1000 miles away, and the car far exceeded my expectatio paid attention to details, and delivered on all promises. I bought a bmw645 convertible from 1000 miles away, and the car far exceeded my expectations. I'd work with him again in a minute, highly recommend his services. More

Bob Strecker was very courteous, pro-active, and well prepared. He went over the whole car a couple of times, just to make sure that he addresses any questions I might have about it. He followed up very prepared. He went over the whole car a couple of times, just to make sure that he addresses any questions I might have about it. He followed up very promptly on the financial arrangements, so that I got a better deal than my own bank had offered. More

David was very helpful and patient. I had contacted him early in the spring with a specific model, year, and certain options. He did not have anything that fit that description in the used car inventory, early in the spring with a specific model, year, and certain options. He did not have anything that fit that description in the used car inventory, but kept in contact with me letting me know he was still on the look out for my car, until he found what I was looking for. David was very knowledgeable about the BMW and very patiently and comprehensively helped me understand all of the options and settings for my new car. So far, I have been very pleased with the Dave Walter BMW dealership. All members of the team have been very helpful and polite. More

I had an excellent experience. Bob McClister and Shujaat did a great job in advising me on all aspects of the purchase and trade-in. Bob was very prepared for my visits and had the car ready to go. His comm did a great job in advising me on all aspects of the purchase and trade-in. Bob was very prepared for my visits and had the car ready to go. His communication with me via email was superb, and kept me apprised of all the developments regarding to my purchase. He also followed up with me during the first week after the purchase to assure that things were going well. He and the entire staff were very professional. More