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BMW of Akron

Akron, OH

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413 Reviews

500 W Exchange St

Akron, OH

44302

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Showing 413 reviews

November 23, 2010

Dave Walter was the 2nd BMW dealership we went to after we decided exactly the car and options we wanted. Josh was very knowledgeable and explained all the options in detail to us. He did not try to hard More

by lbyers44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Deluco, Joshua Deluco
November 23, 2010

Had an issue getting the car in time due to an problem at port, the dealership kept me in the loop and made everything go so incredibly smoothly. Eric Eisenhart is the epitome of a Client Advisor, highly re More

by michael.sferro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Eisenhart, Eric Eisenhart
November 22, 2010

Josh allowed a fair bit of negotiation over the phone initially which really saved my time. Although his bid was not the lowest from the start, he not only was willing to match that better offer, but be More

by stephab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua DeLuca, Joshua Deluco
November 21, 2010

met all my expectations. great price and good service. will come back for scheduled maintenance. took time to go over the car. then drove my other car home with me after hours, thus spending extra 2 hou More

by bashkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
josh deluca, Joshua Deluco
November 17, 2010

The dealership handled our out of state used car purchase very well and as quickly as possible. They even picked my husband and his father up at the Cleveland airport, which is about an hour away from the d More

by jlwalters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Strecker & Eric Eisenhart, Eric Eisenhart
Nov 18, 2010 -

BMW of Akron responded

Dear Mrs. & Mr. Walters, My name is Frank Steffen and I am the General Manager here at Dave Walter BMW. Thank you very much for your persistence and your subsequent purchase. You are absolutely correct, that the client should not do the job of our sales department. The management team addressed the issue with Eric and he is sending his apologies through the reply. I am happy to hear that once we got the ball rolling in the right direction you enjoyed your purchase process. Please contact me if you would like to discuss the issue any further. We are committed to providing high quality customer service, which you received from Bob. Thank you again for your business. Sincerely, Frank Steffen General Manager Dave Walter BMW

November 15, 2010

My total car buying experience was wonderful! They were helpful from the time we walked until the day we left with our vehicle. They were concerned with our satisfaction and provided top notch customer se More

by tbrewer19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haans and Joshua D, Joshua Deluco
November 07, 2010

Josh did a great job handling all my concerns with trading in my car. He was prompt with every phone call and response. He knew what I needed and he made sure I got it. He was very professional and I More

by jasond034
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Deluca, Erik Parkinson, Joshua Deluco
Nov 10, 2010 -

BMW of Akron responded

Thank you very much for your compliments. In today’s business environment it is more and more important that customer service comes first. I am happy to hear that you are a returning client. Clients like you are the foundation that we need to grow our business. Should I be able to enhance your BMW ownership experience please don’t hesitate to contact me at any time. Sincerely, Frank W Steffen GM

October 30, 2010

Dave Walter BMW has very friendly and knowledgeable employees! They were very pleasant and easy to work with. I am always skeptical of car sales persons (bad stereotype I guess), but from the moment I More

by mmwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Deluco, Joshua Deluco
October 28, 2010

Robert Strecker and the staff at Dave Walter BMW gave us the best car-buying experience we've ever had. We live in Canton and had heard from others that dealing with Dave Walter BMW in Akron would be worth More

by larado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Strecker
Oct 29, 2010 -

BMW of Akron responded

Thank you very much for the kind words. In today’s business environment it is more and more important that customer service comes first. Bob Strecker really stands out. BMW named him for the last 2 years on of the top 40 client advisors in the country. We are proud to have him as a member on our sales team. You will be in great hands with Bob. Should I be able to enhance your BMW ownership experience please don’t hesitate to contact me at any time. Sincerely, Frank W Steffen GM

October 13, 2010

May be the best experience I have had at a dealership. I found this vehicle on Cars.com. I worked with Eric through emails to finalize the paperwork which couldn't have been easier. I chose to fly to Akron More

by Talton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Eisenhart, Eric Eisenhart
Oct 13, 2010 -

BMW of Akron responded

Dear Mr. A, Thank you very much for your kind words. Eric is our most experienced client advisor with a wealth of knowledge. An important part of our success is our out of state business. We here at Dave Walter BMW hope that you truly will enjoy your BMW ownership. Even if you are out of state please be sure to contact us with any issues or concerns. Again, thank you very much for your business and your positive review. Sincerely, Frank Steffen GM

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