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BMW of Akron

Akron, OH

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413 Reviews

500 W Exchange St

Akron, OH

44302

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February 18, 2011

My wife and I made 2 visits to secure our pre-owned BMW. It was the most thorough and professional automotive experience that we have ever encountered. Our sales agent, Brooks Rorapaugh, his manager,Hans, More

by IMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooks Rorapaugh
February 18, 2011

I have nothing but extremely positive remarks about this dealership and specifically about two individuals that work there, namely Joshua Deluco (Sales) and Erik Parkinson (Finance Manager). I highly recomm More

by SamSaf01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Deluco and Erik Parkinson, Joshua Deluco
Feb 18, 2011 -

BMW of Akron responded

Sehr geehrter Herr Saffieh, First of all I would like to express my gratitude for your glowing review as well as your email. The whole staff here at Dave Walter BMW is proud to have you as a new member in the Dave Walter family. I hope that we will be able to meet and / or exceed your expectations in the future. Please be assured that we will try our best to deliver the same joy of owning a BMW, that you experienced purchasing your car. Sam Rizk and I know each other for a very long time and I enjoy working with him. I also would like to make you aware of the fact that we provide valet service to our service clients within a radius of 75 miles from our location. We would be happy to pick your car up, leave a BMW courtesy for your use and switch cars out again when the service work is completed. In today’s business environment the main difference between a lot of good car dealerships is the people and service that we have to offer. I am very happy to see that you did appreciate the commitment that our staff displays every day. Again, thank you very much for your business and your very kind words. Please be sure to contact me at any time, if I can help to enhance your BMW ownership experience. Mit freundlichen Gruessen. Frank Steffen GM

February 05, 2011

Bought a used 328xi from Dave Walters, the saleman (Ron Wesley) was extremely knowledgable with all aspects of the car. I felt no pressure to buy the car at any time during the sales process. The used car More

by Brian Perkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wesley, Hans(somethingorother)
February 05, 2011

Bob Strecker was the sales person I was dealing with. He Bob Strecker was the sales person I was dealing with. He is a delight to deal with and Erik Parkinson put the deal together on their fin More

by Xenya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Strecker, Erik Parkinson
February 03, 2011

I'm composing this review due to the fact that I believe you give credit where credit is due in life! Dave Walter BMW of Akron, Ohio deserves a lot of credit with the terrific price, the great customer serv More

by ahalle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Theado - Client Advisor, Frank Steffen Jr. - General Manager and Hans Kribbel - CPO Manager, David Theado
Feb 03, 2011 -

BMW of Akron responded

Dear Al, Thank you very much for your very positive review. We will try our best to live up to our client expectations. I am happy to hear that you enjoy your CPO BMW. Sincerely, Frank Steffen / GM

January 30, 2011

Great working with Erik, Hans, Bob and Josh - very personable, no pressure, and I got a great car. Their pricing was at least $1000 less than comparable models from Ganley, Classic or Solon BMW, and t More

by ajdcleveland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Kribble, Erik Parkinson, Robert McClister, Josh, Joshua Deluco
Jan 31, 2011 -

BMW of Akron responded

Thank you very much for your positive review. Hans and his team strive to make our clients happy every day. Thank you also for noticing our CPO inventory and selection. Dave Walter BMW is consistently under the top 10 CPO dealers in the Midwest. Thank you again and I hope you will enjoy your BMW for a long time to come.

January 27, 2011

The personnel at Dave Walter are professionals. I've leased five cars from this dealership and have had a great experience each time. The service department is second to none. From start to finish the More

by schindda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Strecker, Frank Steffen, Josh and Bill in Service
January 27, 2011

At Dave Walter BMW, they've taken the Achilles heal of their industry and they've eliminated it. That heal was lack of trustworthiness. Dave Walter BMW has trustworthiness in spades. My experiences i More

by SCHINDLER, RA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB, FRANK, BILL, JOSH, OTHERS
Jan 27, 2011 -

BMW of Akron responded

Thank you so very much for being an ambassador to Dave Walter BMW. I can promise you that we will try to hold as well as improve our service regardless of sales, service or parts. Should you at any time have any reason for concern please feel free to contact me ASAP. Sincerely, Frank Steffen / GM

Jan 31, 2011 -

BMW of Akron responded

Dear Mr. Schindler thank you very much for your great review. We are very proud to receive your compliments. I can tell you that the right people make the difference. We did ensemble a very professional and courteous staff over the last 3 years. Many of our employees have very professional backgrounds and spend only 1 – 3 years in the automobile industry. It shows every day that we try very hard to have our clients experience the joy of buying, owning and driving a BMW. As our owner always says: “we are proud to have you and your wife in the Dave Walter family” Sincerely, Frank Steffen / GM

January 26, 2011

The dealership is clean and beautiful. Absolutely everyone we met there was friendly, welcoming, and interested in helping us. Our salesman, David Theado, was extremely knowledgeable, patient, and f More

by LuAnn Shuster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David 'Theado, Erik Peterson, Stephan , David Theado
Jan 27, 2011 -

BMW of Akron responded

Dear Mrs. Shuster, Thank you very much for your posting and your endorsement for our store. David without a question is a real professional and he takes great pride to understand our client needs. I hope your Mini will drive you safe and sound wherever you go. Sincerely, Frank Steffen / GM

January 20, 2011

We just leased our fourth vehicle from Dave Walter BMW. Shujaat and his team conduct themselves with unmatched excellence. I am a business professional that understands the value of long term relationships More

by stonekap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shujaat Siddiqui, Robert Strecker, Shujaat Siddiqui
Jan 27, 2011 -

BMW of Akron responded

Thank you very much for your business and your support. Once our dealership can deliver the same results as your company (Stonecap) does on consistent bases, I would be very satisfied. Thank you very much in working with us and produce for us the outstanding videos for our website. Your company is a first class organization. Sincerely, Frank Steffen / GM

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