BMW of Akron

This was my first BMW experience/purchase, and Shab was professional, clear and responsive to all my requests. Test drive and car inspection went smoothly, and we were able to come to a financial agreement professional, clear and responsive to all my requests. Test drive and car inspection went smoothly, and we were able to come to a financial agreement without pressure. Friendly and professional. Additionally, Shab kept his word on all the details. Overall, this experience was exceptional and I highly recommend Shab and the Dave Walter Team. More

Mr. Tadayon was considerate, informed, and very attentive during the purchase of a per-owned BMW. He performed these duties without pressuring to make an immediate decision. I would recommend Shab to my clo during the purchase of a per-owned BMW. He performed these duties without pressuring to make an immediate decision. I would recommend Shab to my closest friends and Dave Walter BMW is fortunate to have him on board. He is truly an great ambassador for the company. Based on this experience, without hesitation I give a rating of 5! More

Michelle the sales support person was quick with my inquiry and then connected me to Shab, who was wonderful in providing information on the vehicle plus my trade over the phone. We came to a numbers inquiry and then connected me to Shab, who was wonderful in providing information on the vehicle plus my trade over the phone. We came to a numbers and we each checked out the new car plus my trade. Everything went smoothly. Thanks! More

This was my first experience with Dave Walter BMW and I must say it was outstanding! The sales team of Mark and Dave provided me with everything I needed to make a buying decision. I was a previous BMW own must say it was outstanding! The sales team of Mark and Dave provided me with everything I needed to make a buying decision. I was a previous BMW owner and then went to Lexus after a bad experience with another BMW dealer, since Lexus wasn't trying to earn my business again, I decided to try BMW again and I was totally blown away by the advanced technology of this automobile. I just might be back to BMW for good! Thanks guys for all your exceptional help in making my car purchase a great experience. Denny More

I am more than a little dissappointed with this dealer... I currently own 2 BMWs and several other cars. I have owned 11 BMWs since 1976. I've been looking for a 535XI and higher miles does not worry me mu I currently own 2 BMWs and several other cars. I have owned 11 BMWs since 1976. I've been looking for a 535XI and higher miles does not worry me much if the car is close to flawless. I don't mind driving or flying someplace to pick up the right car and have done this several times. They had a high mileage (109k) 2008 535XI listed at Dave Walter BMW for $18,985, which is about average for a car with these miles. I called and spoke to Michelle, who was very professional. I told her I was interested in this particular car. She confirmed it was still there, asked when I would be there to see it and assured me they would prepare the car for a test drive. She also got my name and cell phone number. I was impressed. She did a very nice job of closing me for the visit without so much as a brief conversation with a salesman. And when I looked up the dealer, the reviews were really good! So, off to Akron we went! My wife and I drove over to Akron from Western Pennsylvania arriving about 3 hours later, maybe 20 minutes later than I had told Michelle. I had a pre-approved bank "ready check" in hand and was prepared to buy the car if it was right. The only problem was that my wife needed to be back in Pittsburgh that afternoon and that only gave us about an hour at the dealer. I figured that once I looked over and drove the car, if I wanted it and the paperwork took longer than that, I would stay behind...or if there were things they needed to fix, they could keep it and I could come back another day to pick it up... ...Except it never came to that. When I arrived, Michelle was at lunch and the salesman that helped me (thankful, I'm sure, that I can't remember his name) said that when they pulled the car it had a dead battery, so they first put it on the charge and then after charging it for a while they discovered the battery needed to be replaced so they were doing that now and it would take 30 minutes. Really??!! I called over 3 hours ago. My charger at home is capable of telling me within seconds that a battery needs to be replaced. BMW doesn't have a tool for that? I can also swap a battery, even one in the trunk, in about 5 minutes. Red flag number 1. While we waited for them to replace the battery, I asked the salesman to bring me another 535xi to test drive. He brought out the next least expensive car they had, which was not in a color combination I wanted. I sat in the car for a moment waiting for the salesman to go get a tag and copy my DL and then decided not to drive that car as I really wanted to drive the car I HAD COME TO SEE! While I waited, I noticed that the used car sticker on this car was for $4000 more than the price they had the car listed for on the Internet. Hmm. Different prices for walk-ins than for those who shopped on-line....Might have been an oversight, but often something dealers do. Either way, red flag number 2. I wandered over to the used car lot to see what else they had. Lots of expensive, clean 5-series cars in the front. A lot of slightly older, much dirtier cars that had not moved much in the back...well, if you consider 2006 old. Most seemed to be in pretty good shape. The salesman drove the car I did not demo back over and put it in the back. It was a four year old $24,000 (or $28,000 if you walked in) 2008 with 70,500 miles on it...apparently second or third class in the eyes of BMW dealers everywhere. When we walked back over, I asked the salesman if I could at least SEE the car I had come there to look at. He said it was in the shop and should be out soon. He also said it was "really nice" and had been owned by a Microsoft Exec....hmm....OK...I guess we'll wait. My wife called to arrange to have somebody else pick up our kids as we were clearly going to be late. After wandering around the sales floor (several other folks politely asked if we needed water or coffee or anything at all) and waiting in the service area for 30 more minutes, I asked about the car again. The salesman said I could see it through the window of the service area...right...there. Wait a minute.....IT WAS ON A LIFT! Excuse me? The battery is in the trunk! The salesman THEN explained that they were checking the car over as it might have thrown a code when they replaced the battery. I expressed concern to the salesman and he said I could talk to the mechanic when he was done. I never saw the mechanic again. ...red flag number 3...at least. An hour and 20 minutes after we showed up to demo the car, the salesman appeared, told me it was ready, and said they had it on the lift because there was a small oil leak they wanted to fix. Hello?? Oil Leak?? I had been waiting to see and drive the car for well over an hour. If it was an oil leak, they could have told me they wanted to go over the car and that I could pick it up later...AFTER I SAW AND DROVE IT! Something else was going on...no clue what...flag number 4? My wife and I walked out to look at the car. Approaching it from the back, I noticed that somebody must have been dragging steamer trunks in and out of the trunk. The top of the bumper at the trunk was all scratched up with deep, unrepairable scratches. I opened the trunk and it was full of leaves! What?? Had it ever been cleaned?? Then the rest of the car kind of came into focus. The driver's side rear bumper, wheel well and quarter panel had apparently lost an argument with a concrete pole at a drive-through bank teller or fast food place. The driver's side front fender didn't look much better. There were scrapes and scratches all over the car that could only be resolved with a complete repaint. When I sat inside it, I could immediately tell that this was not an execumobile. It was "MOM" car! There were the indentations from a car seat, dents in the back of the front passenger seat and even some melted chocolate (I certainly HOPE it was chocolate) on the front passenger side seat. This once beautiful 4 year old 535XI was now, sadly, pretty much a wreck. The salesman then tried to say that the car had been driven by a granny. Now it was a granny??? A Microsoft Exec granny??? C'mon, get the story straight! I had driven for two hours and waited another hour and 20 minutes at this dealer to see a car that needed two bumpers, a complete repaint and who knows what kind of engine work.. ..Perhaps more importantly, this dealership had the nerve to try to sell it to me, dirty, damaged and apparently in serious disrepair. I never even looked under the hood. My wife and I expressed our utter dissapointment and immediately left for the two hour drive back to western Pennsylvania. What a total and complete waste of time. On the drive back, I looked at the Dave Walter reviews again on my IPad. That's when I realized that most of the 5 star ratings were from people who bought new cars... Look, if you want a brand new car and have $40,000-100,000 I'm sure these guys will treat you like a god. But if you only want to spend a mere $20,000-$30,000 on a BMW, be prepared to be a second class citizen at this dealership. And for you guys at Dave Walter. Send all those dirty, neglected 3-5 year old BMWs in the back row of your used car lot to auction! You clearly don't care enough about them to take care of them. By auctioning them, they can be sold, seen, driven and appreciated by first generation BMW owners who might come get their next (new) BMW from you! And others like me, who nievely think that a BMW dealer is going to have a really nice off-lease high mileage car for a reasonable price, won't be wasting our time. More

Had a great experience with David Theado. I purchased a new car and set it up for a European Delivery from the BMW factory in Munich and he helped me out tremendously! I have worked with him on other pu new car and set it up for a European Delivery from the BMW factory in Munich and he helped me out tremendously! I have worked with him on other purchases and each time he treats me like a valued customer. I have promoted David Theado & Dave Walter BMW to many people as I know they will be treated fairly. Great overall experience and VERY professional group of people. More

We truly enjoyed our experience. Mr. Dave Theado and Mr. Shujaat Siddiqui were courteous, professional, and provided exceptional service. Look forward to our next purchase! Shujaat Siddiqui were courteous, professional, and provided exceptional service. Look forward to our next purchase! More

I am 57 years old and have purchased or leased many cars in my life. This was without a doubt the most pleasurable experience I've had in making a new car purchase. David, Mark and Joshua were extremely p in my life. This was without a doubt the most pleasurable experience I've had in making a new car purchase. David, Mark and Joshua were extremely professional and friendly, and kept me as a client for Dave Walters BMW. More

I purchased a 2012 Certified Pre Owned BMW X5D. As I am out of state from the dealership, Shab Tadayon handled the entire deal by e-mail and courier. Shab agreed on a very competitive purchase price, and w out of state from the dealership, Shab Tadayon handled the entire deal by e-mail and courier. Shab agreed on a very competitive purchase price, and while I did not see the vehicle in person prior to delivery, it turned out to be in immaculate condition and precisely as represented on the dealership's web site. The vehicle was promptly delivered by an employee who provided a thorough demonstration of the vehicle features and set-up. This was a truly no-nonsense transaction. I would without hesitation recommend this dealership. More

This was my first BMW purchase & I'd have to say it's one of the best dealer experiences I've ever had. I feel that I got an immaculate CPO vehicle for a very fair price! Shab, and everyone else I encoun one of the best dealer experiences I've ever had. I feel that I got an immaculate CPO vehicle for a very fair price! Shab, and everyone else I encountered, from financing to delivery, was extremely professional and helpful!! I didn't sense even a bit of pressure and it made the whole experience that much more enjoyable. Would definitely recommend Dave Walter BMW to anyone! More