BMW of Akron

Service Good, Rebate offer difficult My service was good. However, I immediately submitted receipts for a rebate offer, followed up several times where they answered quickly, saying my re My service was good. However, I immediately submitted receipts for a rebate offer, followed up several times where they answered quickly, saying my rebate will be mailed soon, but it never came. Now, they say the rebate offer is expired. They were very helpful in finally getting this resolved More

An Exceptional Buying Experience This was the first BMW I ever purchased and it was my first experience with this dealership. The entire buying experience was seamless. I was very im This was the first BMW I ever purchased and it was my first experience with this dealership. The entire buying experience was seamless. I was very impressed with my salesperson, Eric Eisenhart, and with everyone at the dealership. They were all courteous, knowledgeable, and professional. Eric Eisenhart has over 40 years experience here. He is one of the most knowledgeable persons I have ever met. Because I never owned or even drove a BMW before, he took a significant amount of time to thoroughly explain to me all aspects of operating the BMW 320i that I purchased. This included patiently answering all of my questions. The entire buying experience here was exceptional. I highly recommend this dealership and Eric Eisenhart to anyone who is considering purchasing a BMW. More

overall very knowledgable great to work with people who understand the new technology in cars and can explain the bewildering variety of options to make sure I got what I wante great to work with people who understand the new technology in cars and can explain the bewildering variety of options to make sure I got what I wanted More

A great buying experience! This is my second time purchasing a car from this dealership and it was amazing. As a consumer one of the hardest things to do is find a business that This is my second time purchasing a car from this dealership and it was amazing. As a consumer one of the hardest things to do is find a business that can consistently provide amazing service and somehow that's exactly what I've experienced with this company. Everyone (...and I mean everyone) is SO WELCOMING AND COURTEOUS. Both times that I've purchased from them I've driven nearly 2 hrs to do so and both time my expectations were exceeded. They have to have one of the best HR teams around because the people they hire just get it. No pressure, no run around, just genuinely helpful and thoughtful customer service. Every really wants to help you. Sounds simpl, but it's not. There's a real family atmosphere that they've created there that everyone top to bottom seems to truly embrace. I couldn't be happier with my new purchase and the experience that Eric and Anthony amongst others provided while my fiance and I were at their dealership. I would highly recommend them to anyone looking to buy a BMW. More

Outstanding Service Department We've had our BMW's serviced here regularly since 2009. In that time, we've dealt mostly with Josh and Brandon as our service advisors. They both ha We've had our BMW's serviced here regularly since 2009. In that time, we've dealt mostly with Josh and Brandon as our service advisors. They both have given us great customer service over the years as well as ensuring any service and/or repairs done to our cars were executed perfectly. We appreciate their attention to detail. About two weeks ago our 2016 X4 experienced a severe and complicated problem which rendered the car inoperable. No worries, as Brandon took exceptional care of us, making sure we were not inconvenienced while resolving the problem quickly and really going "above and beyond" not only to meet our expectations, but to far exceed them. Thanks! More

Best Experience! Not only did they provide the best pricing, but there customer service was amazing. From my CA, Mark.... the BMW genius, and the GM...... Everyone was Not only did they provide the best pricing, but there customer service was amazing. From my CA, Mark.... the BMW genius, and the GM...... Everyone was a pleasure to work with. More

Excellent service This is a great dealership and the customer service there is exceptional! The whole buying experience was very easy and everyone there treated us with This is a great dealership and the customer service there is exceptional! The whole buying experience was very easy and everyone there treated us with respect like we were family. I would recommend Eric, Art, and Noah to anyone looking for help purchasing a vehicle. Thanks for making this purchase a great experience. More

Surperb Out of State M3 Purchase!! Fantastic service from the dealership and Eric Eisenhart! I noticed a BMW M3 for sale at BMW of Akron on Monday and I contacted them to inquire about Fantastic service from the dealership and Eric Eisenhart! I noticed a BMW M3 for sale at BMW of Akron on Monday and I contacted them to inquire about it. I spoke with Eric who was very helpful and answered all of my questions. He was easy to get in touch with and returned calls and emails quickly. I'm located out of state so he held the car for me so I could fly in and view it. Before my flight, Eric provided all history and service records on the vehicle, along with all documents related to the car. When I arrived, the car was in immaculate condition just as described by Eric. I was so pleased with Eric's friendly attitude and professionalism, I purchased the car on the spot. Eric was kind enough to hold the car until I was able to have it shipped to my house. I can't thank Eric enough, he is a fantastic guy with great integrity. I would definitely purchase a car from him again. You are in great hands with Eric! More

Search for a quality, low mileage used car The lease on my wife's Buick was about to expire, we diligently looked at numerous car dealers and brands, but could not find a car anywhere near what The lease on my wife's Buick was about to expire, we diligently looked at numerous car dealers and brands, but could not find a car anywhere near what my wife was looking for, exterior color, interior color, and just a few amenities. I took my Z4 into BMW of Akron for service a day or so later, and took a 328i home as a loaner car. Turns out, my wife loved driving this car, but a current model was too expensive for her. Michelle told me she would "find" the car my wife was looking for, possibly one coming off lease. Expecting this to possibly take weeks to find the right car, I was totally surprised when Michelle called 5 days later, with just exactly what my wife was looking for, and my wife's very happy! Thanks Michelle, great job! I never doubted you. More

Best Car Transition Experience Ever I’m in sales myself, so I reserve the writing of a testimonial only for outstanding service and it is of my own volition. After driving almost an hour I’m in sales myself, so I reserve the writing of a testimonial only for outstanding service and it is of my own volition. After driving almost an hour to Akron at the behest of my client advisor, I was skeptical that I might be wasting my time. I had an expiring lease with 5 months left and with a wedding etc to pay for I was aiming to stick to my budget, was ready to downgrade my BMW. Not only did BMW of Akron stick to my budget, they got me into a vehicle that was very much an upgrade. On top of that, the entire team was professional, punctual, polished, and quite pleasant. Each person I interacted with went well beyond my expectations for service. I shopped around at two other local BMW dealers and after my recent experience; there is zero chance I will go anywhere else. I heartily recommend BMW of Akron and thank them for the most pain-free and enjoyable car transition of my life. More