BMW of Akron

Exceeded all expectations Having just picked up my 435xi, I honestly had the best possible experience with Mark Stacy, Shujaat Siddiqui and the Dave Walter dealership in genera Having just picked up my 435xi, I honestly had the best possible experience with Mark Stacy, Shujaat Siddiqui and the Dave Walter dealership in general. Over the last few months I’d gone to various forums to see what kind of deals people were getting for the 435xi. I’d figured out that month’s residual and money factor, as well as Cuyahoga taxes. I did the math, and knew what to expect for the best possible deal. I emailed 4 BMW dealers in the Cleveland and surrounding areas. They all got back to me within 24 hours. 3 of them gave me prices that were reasonable but not great. Mark Stacy however, gave me the best offer by far and it was literally within $5/month of what I had calculated. He didn’t mark up the money factor and acquisition fee like all 3 other dealers, didn’t try to charge me for putting nitrogen in the tires like 1 dealer did, and gave me the best discount off sticker price. Mark and Shujaat were extremely professional, helpful and friendly. They clearly take pride in their work. I knew upfront that I would have an issue with credit approval despite having a great credit score (long story), but they worked closely with BMW Financial and got it approved. When my car arrived (factory order) Mark took his time to go over every single button and setting. He literally spent an hour in the car with me, and answered every one of my questions. I never thought I would be able to say this but if you’re looking for honesty in a dealership, Mark and Shujaat clearly meet that definition and exceeded my expectations. I’m sure all the staff at Dave Walter have similar standards, but I can at least vouch for those two. I only live 30-40 miles from Akron, but I would definitely been willing to travel a few hundred to go there. Nael More

Meeting Unusual Needs Eric Eisenhart did a terrific job helping us to confirm that the 328xiGT was the right choice. My wife needed a vehicle that could accommoadate an ins Eric Eisenhart did a terrific job helping us to confirm that the 328xiGT was the right choice. My wife needed a vehicle that could accommoadate an installed sooter lift and the staff was great at helping us assess the vehicle for that purpose. And very importatntly, they had the right vehicle (color and options) in stock with a good lease deal. Any anxieties were completely calmed with a BMW Teddy Bear that was graciously thrown in with the deal! More

Review of Dave Walter BMW My experience at Dave Walter BMW was one that I highly enjoyed. I would like to give a special thank you to Michelle Laughman for being very understan My experience at Dave Walter BMW was one that I highly enjoyed. I would like to give a special thank you to Michelle Laughman for being very understanding and most helpful throughout the entire process. Even though I was very indecisive on which vehicle I wanted, she never gave up on me. She is a very hard worker and will do everything she can to help you through the entire process. The only issue I had was not with her, it was the financial advisor Joshua Delco. He was not very personable and did not seem to care about my experience at all, it was basically sign here and sign there experience. When I asked about why my interest rate was high he did not explain clearly at all. Even though I have excellent credit and wanted to finance with my own bank, he insisted that I had to go with BMW. Eventually after many questions unanswered by him, he ended up getting me a lower interest rate after not explain to me how? That would be my only complaint from the dealership that I have. Everyone else was wonderful and made sure I was taken care of. More

drove from Pittsburgh because the reviews were so positive Best in class dealership. Drove from Pittsburgh because the user reviews were so strong for Dave Walter BMW and I was not disappointed and adding my o Best in class dealership. Drove from Pittsburgh because the user reviews were so strong for Dave Walter BMW and I was not disappointed and adding my own now. Mark Stacy Client Advisor, Joshua in finance, GM Shujaat... all treated my wife and I super. Was happy with the deal I got and the no-hassle experience as well. I will definitely return to Dave Walter for my next BMW - they went out of their way to accommodate us. Go see these guys - you won't be disappointed either. More

Exceptional, Friendly, and Customer Focused Since the first vehicle I bought in 1999 from Eric Eisenhart, to our most recent purchase of a CPO Z4, Dave Walter BMW will always be our choice for o Since the first vehicle I bought in 1999 from Eric Eisenhart, to our most recent purchase of a CPO Z4, Dave Walter BMW will always be our choice for our car buying experience. Working with both Eric and Shujaat on this recent purchase (our 5th BMW from Dave Walter) has made our experience with the team another wonderful pleasure. I have never entered a dealership before where you can feel as comfortable and welcome as we do here. We consider those at Dave Walter BMW our friends, and come with our highest recommendation. Thank you once again Eric and Shujaat! More

For my fellow consumers I was shopping for a new BMW. Now I live an hour away and had been talking with them on the phone about my new vehicle purchase. I was planning on com I was shopping for a new BMW. Now I live an hour away and had been talking with them on the phone about my new vehicle purchase. I was planning on coming in and leaving with a vehicle the same day. I came in the evening they told me the vehicle was there and ready for me. The car I originally wanted was not there, they only told me this when I got there. I spent about 4 hours there. First I was dealing with the sales associate, then I spoke with the sales manager. David was not very warm to us. Since the car I wanted was not there they decided to give me some other options. First they tried to throw me into a used vehicle when I strictly wanted a new one. Then they showed me a car that I liked, of course the numbers for this car were much higher than what we previously had talked about and agreed upon. When they were showing me the inside of the vehicle they did not put me in the one I was interested in because it was Being cleaned. Instead they put me in the same car but another color just to go over the features and interior if the car with me. I asked specific questions because there were certain things I expected and wanted in my car. The sales associate, Michelle told me that the car had everything I wanted. I am really angry that I was lied to! There was no bluetooth Audio in my car and there was no speech command either. I only found this out after buying the car. Michelle told me she knew the cars like the back of her hand. When we were signing all the necessary paperwork it was all smiles! As soon as I figured out they tricked me they wanted nothing to do with me! It was a full time job trying to get ahold of somebody who can help me. Not to mention they messed up my tags and plates! I paid for plates and all at the dealership. They put temp plates on my car, they expired and I still didn't receive my real plates. I was driving around with expired plates hoping I wouldn't get a ticket. I finally reached somebody at the dealership and they sent out another temp plate. Meanwhile, I was waiting for my permanent plates. When I finally got my plates I didn't have my tags. They were sent separately but I never received them. After calling the dealership all day I finally got through to someone. I was told nothing could be done, that I had to go to the bureau myself and request new tags at my own expense. I got ahold of the general manager. Shujaat told me there was nothing he could do, but when I met him when I first bought the car he told me to call him if I needed anything. I went to the bureau and requested new tags and paid for them myself. Shujaat told me he would call me back after I told him what I thought about my whole experience with the dealership but I never heard from him. I haven't heard from anybody. Since then I have went to another dealership to have my car looked at because the wood panel in the door was not in place it was popping out. When I was buying the car I was told about the great service and valet option. When I called Dave walter I was told I would have to wait quite awhile and there was no valet available! I will never get another car from them! And I will make sure my fellow consumers know about the slimy and greedy scams at this dealership! More

The purchase of my BMW was the best experience of my life. The sales person was friendly, very knowledgeable and he made me truly feel like family. life. The sales person was friendly, very knowledgeable and he made me truly feel like family. More

I found the car on BMW's Certified website. Eric matched the price on some similar vehicles and went on a test drive with me. I had to wait a bit to get in the finance office, but they had free hot matched the price on some similar vehicles and went on a test drive with me. I had to wait a bit to get in the finance office, but they had free hot dogs for us while we waited. I had all the purchase and pre-approval paperwork done before I arrived, so the finance office only took 30 minutes and we were on our way to Columbus for some beers before heading home the next day. They even had a porter pick me and my friend up at the airport as I am from St. Louis! Thanks guys, I love my car. I highly recommend the experience. -Kyle More

Immediately arrived at the best deal on the exact car I wanted with no long drawn out sell. First class dealership with knowledgeable/helpful staff. Would highly recommend starting here if you are in the m wanted with no long drawn out sell. First class dealership with knowledgeable/helpful staff. Would highly recommend starting here if you are in the market for a new BMW! More

We were looking for a car for a few weeks, and once we met Mark and test drove the new 328, we were sold. Mark was very helpful and descriptive of features and benefits of the different models. He was n met Mark and test drove the new 328, we were sold. Mark was very helpful and descriptive of features and benefits of the different models. He was not pushy at all, but suggested alternatives that we had not yet considered. Great car, great service, and above and beyond sales experience. Five stars all the way! More