BMW of Akron

RAVE REVIEWS FOR SALES TEAM @ DAVE WALTER BMW I was upside down in my current car financing but needed to get a larger vehicle due to my job and current circumstances. The sales team at Dave Walt I was upside down in my current car financing but needed to get a larger vehicle due to my job and current circumstances. The sales team at Dave Walter pulled out ALL the stops to get me in a car that I love, a payment that works & that met all of my criteria needed. Michelle Laughman was my sales rep and she went above and beyond to ensure my satisfaction. Shujaat Siddiqui and Rora Liddle were the Sales Mgr/Finance Mgrs that made the deal happen at a price I can afford. Scott Inskeep was the BMW genius who did not let me leave the dealership until I knew (for the most part) how to operate all the bells and whistles my new BMW had to offer-he also explained things in a way that was easy to understand. I HIGHLY recommend this dealership due to their level of professionalism, being a dealer you can trust and that actually listens to your needs and concerns, going above and beyond to ensure you get the best option that works for you. Sincerely, Katie Lang-A Very Satisfied Customer More

Great buying experience Dave Walter BMW was great and easy to work with. This was my second BMW purchase, and my first from Dave Walter. Brandon Spinks did an excellent job Dave Walter BMW was great and easy to work with. This was my second BMW purchase, and my first from Dave Walter. Brandon Spinks did an excellent job of explaining all the new and different features on the new BMW's. He also helped program all the presets when I took delivery of the car. Eric Eisenhart is the Client Advisor in Sales I worked with, he treated me with respect and professionalism throughout the process. Eric has been with Dave Walter for over 35yrs, and I would recommend him to anybody in the market for a BMW. Rora Liddle helped with the financing, she got me a very good interest rate, was easy to work with, and made the process very smooth. More

Service that is calming,kind and informative Tyrone in the service department is just the best . I like the way he greets me and takes charge. I am a new client at this dealership so I don't know Tyrone in the service department is just the best . I like the way he greets me and takes charge. I am a new client at this dealership so I don't know how everything is suppose to be handled but he does and I feel comfortable and taken care of. Thanks Tyrone and service crew. More

My 3rd BMW Lease This is the third lease I have had with Dave Walter BMW. I return there because of their professionalism, and amazing customer service ethic. From t This is the third lease I have had with Dave Walter BMW. I return there because of their professionalism, and amazing customer service ethic. From the moment you enter the dealership until the moment you leave people in every department offer to help you. The receptionists, the service staff, the sales staff and the general management - everyone there knows their job extremely well, does their job extremely well, and makes you feel as though they are solely there to make sure you as a customer have a wonderful experience. I teach Marketing, and have found that every element of the BMW, and particularly the Dave Walters BMW, experience is an example of excellence in concept, design, execution and follow-up. You may need to experience this for yourself, since my praise is so high and I am sure many will be skeptical, but I have no fear that after your first experience there you will have to agree that these are facts, and the dealership routinely earns its standing as the number one BMW dealership in the US. More

Best Car Buying Experience Ever Justin, Dave and the entire team are fantastic!!! I couldn't be more impressed with Justin's professionalism, patients and knowledge. Great sales rep Justin, Dave and the entire team are fantastic!!! I couldn't be more impressed with Justin's professionalism, patients and knowledge. Great sales rep from the beginning until the end. In addition, Justin followed up multiple times to make sure everything is going well. More

Best Car Buying Experience Ever Justin was great to work with. He was patient and flexible with my crazy schedule and made everything easier on me. The purchase was unanticipated aft Justin was great to work with. He was patient and flexible with my crazy schedule and made everything easier on me. The purchase was unanticipated after a total loss to our X5. I told Justin what vehicle and options I wanted. He had a select inventory prepared for me. Justin made it so easy to find the perfect vehicle. Additionally, Scott was extremely helpful, spending all the time I needed teaching me all the newest features that our previous car did not have. Tremendous service experience! The vehicle price was extremely fair - no headaches with haggling. I could not believe how fast, simple, and painless the finance paperwork process was. More

Treated like family, again. Every visit to Dave Walter BMW has been a satisfying experience. From purchase to service and beyond. We began a special relationship with our sales Every visit to Dave Walter BMW has been a satisfying experience. From purchase to service and beyond. We began a special relationship with our salesperson Eric Eisenhart years ago that continues today. More

Tyrone Hunt Upon my entry I was welcomed and taken care of very professionally. Tyrone typically welcomes you and was very accommodating. If you mention any p Upon my entry I was welcomed and taken care of very professionally. Tyrone typically welcomes you and was very accommodating. If you mention any problems out of the ordinary, he's right there to resolve the problem, or he goes out of his way to make sure that I am in contact with the right person to correct the problem. His effort is greatly appreciated. More

It's buying a car, it's never a great process What went right: 1). Got the car I wanted What went wrong: 1). Sales rep did not hold up to their end of the bargain- He promised a certain amou What went right: 1). Got the car I wanted What went wrong: 1). Sales rep did not hold up to their end of the bargain- He promised a certain amount for my trade and promised a certain amount off the top of the car I was purchasing. Neither happened. 2). Sales rep set an expectation of how long it would take. It took more than double that amount of time. I missed an important meeting. - Note- I don't blame the rep. I felt like he had no power in the situation. I honestly felt like he represented the dealership well- it was when it got to management although I'm guessing. He seemed embarrassed that he wasn't able to get what I thought we agreed on. 3). Finance came off as patronizing- specifically, they were acting surprised I didn't want to spend a ton of extra cash for their tire program. 4). GM clearly loves making deals and feeling like he's won. But a good negotiation is where both parties feel like they won. Now, if I were you, I would wonder, "Why didn't you walk?" It's a long story, but in the end I could of, but it wouldn't have changed these experiences. I work in sales. I was painfully aware of every stretch of the truth and every half truth. I was painfully aware of the fact that they thought they won when I felt like I lost. As a consumer, I felt as though I did NOT get a deal, but I made the deal because of extenuating circumstances. Car's great though- the Mrs. loves it. More

Service reception was awesome Upon my entry I was immediately welcomed and taken care of very professionally. The Tyrone who typically welcomes you was very accommodating, furtherm Upon my entry I was immediately welcomed and taken care of very professionally. The Tyrone who typically welcomes you was very accommodating, furthermore he went out of his way to make sure that I received the closest type car which would be similar to that of my own. I truly appreciated that extra effort. More