BMW of Akron

This was the Absolute worst experience of my life with a used car salesman. The test drive was extremely stressful. It started with Mario saying turn right, turn left, go here, go there. That in itself was used car salesman. The test drive was extremely stressful. It started with Mario saying turn right, turn left, go here, go there. That in itself was weird. I told him I needed an expressway test drive because I drive 400-500 miles a day and need to know how it handles on the highway. He let me get on to get off at the next exit. I told him I wouldn’t buy a 12k car without a longer highway drive, and I’ve never been on a test drive where someone is in the back seat telling me where to go. I expressed I was uncomfortable with that and I didn’t need to know where to go, it was making me anxious. Mario then proceeds to tell me I’m being rude to him, and said I was yelling. Mind you he’s in the back seat and the windows were down. I raised my voice at that point and told him this is yelling. Then back to my calm voice I told him I was ready to go back, and the test drive was over. My last word in the car is it’s ok not everyone is made for everyone. He said sorry, I did to. I pull back to the lot hand the key to Mario and say thank you. The manager (who was great) came out asking how it went as I was walking to my car. Mario then begins to scream tell him, tell him what I did, tell him how you hate me. Which was weird as I never said that. He really showed his true self at that point. Even the manager was like whattt. The car it’s self had some issues so I’m going to pass. This review is really as a warning to anyone that has to deal with Mario. Be careful he’s extremely passive aggressive, rude, and immature. How can anyone take a peaceful test drive with someone in your ear yapping!!! Very Unprofessional More

🎯-Marvin Coleman such a true Professional. Took his time to listen Time took his time to listen and understand my situation more Importantly I felt Marvin genuinely did everything in his power Took his time to listen Time took his time to listen and understand my situation more Importantly I felt Marvin genuinely did everything in his power to help me. 🧠- My BMW genius Ryan Vinci is literally a walking google when it comes to BMW. There is nothing Ryan doesn’t know about Beemers. My over experience was a 10 plus highly recommend. Everyone at the dealership was super friendly and gave me the red carpet treatment. More

We bought a certified preowned BMW. Everything was great with our salesman (Mario)up to the time we went and sat in his office . We specifically stated throughout the whole process we wanted 60 months at a with our salesman (Mario)up to the time we went and sat in his office . We specifically stated throughout the whole process we wanted 60 months at a 1.9 % CPO rate through BMW Financial. We go to the finance office and meet Betty, she tells us the rate is 4.2%,72 months (US BANK)she said the CPO rate was 3.99% what was an outright lie. We take delivery. We come in the second time the next morning and talk to Mark Lyon (sales manager) he says we have to pay one point over at 2.99% to BMW financial, because they have to mark it up to make money on the finance. We sign the new papers... we go home find out it’s still through US Bank not BMW financial. They finally submit the application in the BMW financial and it was approved for a 1.9% for 60 months. We come in to sign for the third time and they said no it’s got to be 2.90% because they won’t make any money at 1.90% so we sign the papers for the third time… They also said if you pay it off early there’s a penalty and there is not a penalty, you can pay it off anytime. Betty(finance MGR) lied to us Repeatedly, and was very unprofessional. She would talk over us and deflect the real truth. I am a 25-year-old that worked hard to get an 830 credit score and went in there to get rewarded by getting a 1.9% and turned out to be disrespected and blatantly outright lied to by Betty. I also had to be late for work two days in a row, to come in and re-sign papers. I give credit to where credit is due: Mario (salesman) was great and Alfonso (used car manager) was very professional. Jillian did a fantastic job explaining all the features, warranty and maintenance. More

I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In f best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In finance I had the pleasure of working with Betty who explained all of my warranty options and which ones worked best for me and my driving habits. More

Great experience. Bought used vehicle from out of state. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. More

GREAT DEAL GREAT STORE I have been shopping for an x7 for a couple of months. This dealer when contacted on line, but me a great deal. And the deal was put together on line I have been shopping for an x7 for a couple of months. This dealer when contacted on line, but me a great deal. And the deal was put together on line. And the car was waiting for me when I arrived. They treated me like a king and the process was so easy ...it was like walking in the front door and 60 minutes later driving away....all done...all easy. VERY pleased...Highly recommend Mario !!! More

all about the money I called this dealership to inquire about a used vehicle and ultimately offer them a price that I was willing to pay and they countered my price with I called this dealership to inquire about a used vehicle and ultimately offer them a price that I was willing to pay and they countered my price with a higher price than they originally had advertised and denied their advertised price which I sent to them via a screenshot, then got no response. later on that day looked and the price was raised on all websites they are advertising the car. I would be very careful when dealing with this dealership if dealing with them at all which I would recommend you don't they are all about taking as much money as they can from you STAY AWAY More