BMW and Mazda of Crystal Lake

We had a great experience working with Dominic and the sales team at Crystal Lake BMW. They were very professional and courteous. sales team at Crystal Lake BMW. They were very professional and courteous. More

What a truly amazing experience at BMW of Crystal Lake! !! Unbelievable team they have and took incredible care of me. From the beginning they made the process super easy, very pleasant and easily understa !! Unbelievable team they have and took incredible care of me. From the beginning they made the process super easy, very pleasant and easily understandable. Michelle, Dan, Heather, Mike and Devon were impeccable to work with. Got a great deal and this team and dealership absolutely cares about me and my particular needs. I’m not a customer, I have a true relationship and feel like I’m part of the family. I continue to do business with this team because I know I will get a great deal, amazing customer service and will always be taken care of. If you haven’t experienced this dealership and team, you need to. You will never shop anywhere else again! I’ve owned multiple vehicles over many years and I can say with confidence I will continue to come back [three vehicles already] and do business with them for years to come. They do such a fantastic job I have had multiple friends and family purchase vehicles from Michelle and the team as well. Kudos and bravo to MY TEAM at Anderson BMW Crystal Lake!!! More

The best car buying experience we have had. Michelle was exceptional. Missing towing kit was ordered immediately Michelle was exceptional. Missing towing kit was ordered immediately More

Zack was amazing! He answered every question I had quickly, thoroughly, and respectfully. I’ve been shopping for months and no one has been able to help with my very s He answered every question I had quickly, thoroughly, and respectfully. I’ve been shopping for months and no one has been able to help with my very specific inquiries as well as he did! More

Absolutely no pressure and everyone was very pleasant. I am very happy with my vehicle. I am very happy with my vehicle. More

Despite the long drive to get to that dealership, it was definitely worth it. The facility, including service center, was clean, neat, and well organised. The upper management, sales and finance team was im definitely worth it. The facility, including service center, was clean, neat, and well organised. The upper management, sales and finance team was impeccably civil, courteous and professional. I’ve never been treated that well during any previous purchases of BMWs over two decades of owning this Brand of cars. For me personally, I would willingly derive my new BMW there for service even though the distance is relatively prohibitive. This dealership is a”hidden gem” in Chicago land and I encourage all interested in purchasing BMWs to visit its showroom. More

Out of town internet buyer. Very hospitable regarding logistics with a high level of service from sales to closing! Very hospitable regarding logistics with a high level of service from sales to closing! More

Communication is the bedrock of relationships and that’s exactly why I will continue to come back! exactly why I will continue to come back! More

The best experience I have had in purchasing a car! The dealership is all about service, service, service. They check ALL of the boxes; i.e. pay attention to detail, listen and provide what is asked fo The dealership is all about service, service, service. They check ALL of the boxes; i.e. pay attention to detail, listen and provide what is asked for, then go a step beyond. Anderson BMW - All I can say....WHAT A TEAM! BTW - The only reason I had to give less than a Very Good rating was because I couldn't wait to drive my beautiful car home!;) (Not anyone's fault but my own!;) More

Great service all around! Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very professional associates! More