BMW and Mazda of Crystal Lake

Alex was very helpful and professional. He was knowledgeable about the business and willing to answer my questions. All areas of the purchase was directed and made simple by Alex. The other He was knowledgeable about the business and willing to answer my questions. All areas of the purchase was directed and made simple by Alex. The other departments worked as a team to efficiently complete the purchasing process. I am certain recommendations will be made. More

Expert staff. ..friendly and knowledgeable. Kept me up to date on my BMW order status. ..friendly and knowledgeable. Kept me up to date on my BMW order status. More

Had the best experience buying my X7 from Michelle Canova. Michelle was extremely knowledgeable, professional and made the entire experience such a pleasure! Trevor helped us with our financing and w Canova. Michelle was extremely knowledgeable, professional and made the entire experience such a pleasure! Trevor helped us with our financing and was able to secure a better rate than our bank. This is the third vehicle we have purchased from BMW and Mazda of Crystal Lake and would highly recommend the dealership and working with Michelle! Great experience from start to finish! More

Nico was very helpful in getting me started on my Mazda journey when I arrived at the dealership and all the way through the process. He talked me through the options, helped me pick the one that fit my ne journey when I arrived at the dealership and all the way through the process. He talked me through the options, helped me pick the one that fit my needs and worked to make the process as easy as possible. Mike in finance was also great in getting payment options sorted and helping to finalize the purchase…and gave me some great tips on local places to check out since I’m not from the area! Both ladies that I worked with at the front desk were super helpful too. Everyone at the dealership was friendly, great to work with and made this process easy and fun. More

Zack was very professional and the dealership did an amazing job throughout the whole process, Would definitely recommend! amazing job throughout the whole process, Would definitely recommend! More

James was just AWESOME to work with. .. He facilitated the whole process and made it go simple, answering every single questions, showing all the options possible. Just a pleasure to work .. He facilitated the whole process and made it go simple, answering every single questions, showing all the options possible. Just a pleasure to work with! THANKS! More

We had a great experience working with Dominic and the sales team at Crystal Lake BMW. They were very professional and courteous. sales team at Crystal Lake BMW. They were very professional and courteous. More

What a truly amazing experience at BMW of Crystal Lake! !! Unbelievable team they have and took incredible care of me. From the beginning they made the process super easy, very pleasant and easily understa !! Unbelievable team they have and took incredible care of me. From the beginning they made the process super easy, very pleasant and easily understandable. Michelle, Dan, Heather, Mike and Devon were impeccable to work with. Got a great deal and this team and dealership absolutely cares about me and my particular needs. I’m not a customer, I have a true relationship and feel like I’m part of the family. I continue to do business with this team because I know I will get a great deal, amazing customer service and will always be taken care of. If you haven’t experienced this dealership and team, you need to. You will never shop anywhere else again! I’ve owned multiple vehicles over many years and I can say with confidence I will continue to come back [three vehicles already] and do business with them for years to come. They do such a fantastic job I have had multiple friends and family purchase vehicles from Michelle and the team as well. Kudos and bravo to MY TEAM at Anderson BMW Crystal Lake!!! More

The best car buying experience we have had. Michelle was exceptional. Missing towing kit was ordered immediately Michelle was exceptional. Missing towing kit was ordered immediately More

Zack was amazing! He answered every question I had quickly, thoroughly, and respectfully. I’ve been shopping for months and no one has been able to help with my very s He answered every question I had quickly, thoroughly, and respectfully. I’ve been shopping for months and no one has been able to help with my very specific inquiries as well as he did! More