BMW and Mazda of Crystal Lake

Great experience with Peter and the entire team at Anderson. Everyone we dealt with was friendly and helpful. Went out of their way to get us the car we wanted at the price we wanted. They didn't ha Anderson. Everyone we dealt with was friendly and helpful. Went out of their way to get us the car we wanted at the price we wanted. They didn't have exact car we were looking for on their lot when we were there in the morning, but they had it by the end of the day. Peter came in on his day off to wrap up the details and took his time walking us through the features of the car. More

We were looking to lease a new car for our growing family and were considering the Mazda CX-5. Jason was exceptional. He helped us on two random visits, which included both kids, switching our two carseats f and were considering the Mazda CX-5. Jason was exceptional. He helped us on two random visits, which included both kids, switching our two carseats from our car into the CX-5 to see if they fit (they did), and standing in the freezing weather. We went in this past weekend to trade-in our old car and lease the CX-5. Jason and the team were able to locate the exact model we wanted -- color and options -- and get the numbers to work in a very pain-free process. If they hadn't been so busy, we would have been in and out in record time. Highly recommend this dealership -- ask for Jason. More

This is my third Mazda from Peter. He is an awesome gentleman to work with. When the car I originally wanted fell thru he helped me get another car option which ended up as a better deal for me. gentleman to work with. When the car I originally wanted fell thru he helped me get another car option which ended up as a better deal for me. More

When I came to Anderson I was interested in looking at Mazdas. Jason was the salesperson who helped us as soon as we walked in the door. Jason showed us the mazda 3 and went over selling points of the Mazdas. Jason was the salesperson who helped us as soon as we walked in the door. Jason showed us the mazda 3 and went over selling points of the car. As we talked it was clear the Jason was listening to my needs as a driver. He brought in a mazda 5 which fit my needs better than the mazda 3. He was very knowledgeable about the mazdas and answered every question I had. I test drove three cars that afternoon and as we drove Jason continued to explain the features of each car. I decided on the mazda 5 and I feel that Jason really worked with me to help me narrow down what I wanted and made me feel very good about the choice I made. Dan was the finance person who worked with me and was also very helpful explaining pros and cons of the choices I had in the financing of the automobile. I was really impressed with the knowledge and respect shown by both Jason and Dan and I would highly recommend Anderson to anyone looking for a car. More

We called in advance with the model and trim level for which we were looking. Jim had the car inside and warm (it was VERY cold that day), and answered every question we had about the car. It didn't have which we were looking. Jim had the car inside and warm (it was VERY cold that day), and answered every question we had about the car. It didn't have the options that we wanted, so Jim found one on the lot that fit our desires and prepped that one for us to test. Never pushed us in any direction, never had a "salesman" attitude, just provided us with all the information we requested. We worked up the sale in multiple situations and went back and forth about pricing, financing (explained leasing in terms normal humans can understand), etc., without ever being prodded into a sale. When we made the choice to lease, Jim explained the process of leasing, not only now, but at the end of the lease as well, limiting end-of-agreement surprises. Lindsay explained all aspects of our lease, all of our responsibilities, and offered additional options, again without excessive sales pressure. He was friendly, answered all questions we had in easy-to-digest terms, and got us on our way. After the sale was final, Jim spent a good deal of time explaining features of the car, making sure the wipers were full of fluid, and buffing out spots after the shop had washed the car. Jim went the extra mile to make sure the car was perfect before we left the lot. Since we bought the car, Jim has been quick to respond to any questions we've had about it, and put us in contact with a colleague to speak to when he goes on vacation if we have more questions. The folks we dealt with at Anderson made it easy to make a purchase with their friendly and low-sales-pressure atmosphere. We'll definitely be shopping here again. More

We received excellent service from the sales individual, as well as promptness on delivering our auto. The vehicle was spotless when we received it, and the extras were explained to us in detail. Personally as well as promptness on delivering our auto. The vehicle was spotless when we received it, and the extras were explained to us in detail. Personally, I really appreciated Steve's assistance, and making sure the coffee was always flowing! More

From the initial phone call to walking out the door with a new car, James and everyone at Anderson was friendly, professional and respectful. The honesty and integrity of the entire process was refreshing. a new car, James and everyone at Anderson was friendly, professional and respectful. The honesty and integrity of the entire process was refreshing. This is the 10th car I have purchased and the first time, I walked out with exactly what I wanted at the price that I wanted. There was no pressure, no typical "car sales" anxiety, I felt like my business was actually appreciated and valued. When I came back the day after my test drive to purchase the vehicle, I was walking to the door and overheard from the intercom speakers "James you have a customer waiting in the show room" I was then prepared to wait a while, to my surprise another salesman remembered me for the day before and paged my salesman before I even walked in the door! From receptionist to finance manager, Anderson is a first class car dealership in my book! More

From the first time I spoke with Steve on the phone, he always answered evey question, went out of his way to help with any issues or concerns I had, and has always been personable and fun to work with. I always answered evey question, went out of his way to help with any issues or concerns I had, and has always been personable and fun to work with. I would recommend Steve to anyone who is interested in purchasing a car.... Thanks again Steve! More

I was very pleased with the full detail service I received for my car including the engine...and will continue to come to the mazda dealer for the services of my mazda 2 sport. received for my car including the engine...and will continue to come to the mazda dealer for the services of my mazda 2 sport. More

Cassandra and the sales/finance team was very helpful in assisting me in choosing a new CX5. Their price was very competitive with another SUV I was looking at. I have had 3 different vehicles (BMW, VW, Maz assisting me in choosing a new CX5. Their price was very competitive with another SUV I was looking at. I have had 3 different vehicles (BMW, VW, Mazda) serviced at this dealership for years and that was also a factor More