BMW and Mazda of Crystal Lake

My husband researched the vehicles before I went to test drive them. Bob L met me at the door and could tell I just wanted to test drive first. After the test drive he let me know all the options and I made drive them. Bob L met me at the door and could tell I just wanted to test drive first. After the test drive he let me know all the options and I made sure that my husband and I came back to make sure we made our purchase from Bob because he had been so helpful and did not push me on my first visit. Bob made sure we knew what stock was available and what options we had for alternatives. He made sure the price fit our budget - we love our CX-5! More

James Schaefer did a fantastic job from start to end. Many thanks to James. A+++ he is a very honest person and very well educated on all aspects of car sales business. Thanks again Guillermo Many thanks to James. A+++ he is a very honest person and very well educated on all aspects of car sales business. Thanks again Guillermo More

I bought a new CX5(6-speed manual) with the 2.0 engine I bought a new CX5(6-speed manual) with the 2.0 engine from Anderson Motors of Crystal Lake 3 weeks ago. Bob answered all my questions and concer I bought a new CX5(6-speed manual) with the 2.0 engine from Anderson Motors of Crystal Lake 3 weeks ago. Bob answered all my questions and concerns which helped me decide on CX5 over the Mazda 3.Since then I have put 1,200 miles on it going 50 miles north of Iron Mountain Michigan in sub-zero temps and snow. The CX5 ran great and its fun to drive. I was not looking forward to buying car and put it off as long as possible, but Bob's good nature and knowledge of the cars he is selling made it much better experience for me. Thanks Bob More

Matt has always been A+ customer service for my BMW. Introduced me to Bob for trade in and was blown away with the deal and service! Introduced me to Bob for trade in and was blown away with the deal and service! More

James was very nice, talkative and had a great attitude and did everything to help us and to make us feel comfortable. Great employee. Thanks and did everything to help us and to make us feel comfortable. Great employee. Thanks More

My overall experience was Anderson Mazda was excellent! This is my second purchase/lease with this dealership and I will definitely make a third trade-in purchase or lease again! 1. Jim Conklin my sal This is my second purchase/lease with this dealership and I will definitely make a third trade-in purchase or lease again! 1. Jim Conklin my salesman ( twice over) is friendly, honest, & knowledgeable. He takes the time and effort to answer all your questions go over all details of your purchase. He makes certain that his customers are satisfied with their decision, and does not pressure his customers into a vehicle. A definite plus....Thanks Jim for all your efforts.. and Jim thank you for taking the time the following day to go over all the gadgets in the car with me, most appreciated! I will pass your card onto family and friends! 2. Nick Fazino did not waste any time in assisting me with getting me in the vehicle of my choice as well as the payment for my pocket book. Nick I know you went above and beyond in assisting me, It was very much appreciated. Thank you and you will be highly recommended.... 3. Max, that you for stepping in for Jim Conklin in his absence, you were very friendly and knowledgeable in going over the details of the vehicle. Thanks 4. Bob the (finance person) that you for making the transaction go so smoothly and quickly..... Bottom line: Great place to buy or lease a car and I will HIGHLY RECOMMEND ANDERSON MAZDA to family and friends! No pressures No wasting anyone's time Honesty Knowledgeable Extraordinary team efforts.. P.S. it was a relatively pleasant experience to lease my vehicle through Mazda! Thank you to all!!! Happy Holidays L.Gibson More

Jim Conklin doesn't pull every sales tactic in the book. He knows his cars, openly tells you what the extra fees will be, and makes himself available to his customers. He has been very willing to answ book. He knows his cars, openly tells you what the extra fees will be, and makes himself available to his customers. He has been very willing to answer any questions before and after the sale of our car. Due to our old car being totaled, crazy work schedules, and a busy family, we had to buy this car at a time/day that worked for us. He handled this situation very well. We couldn't be happier with the car or our dealings with everyone at Anderson Mazda. More

This is the first time I have ever purchased the same make of vehicle twice in a row. A big part of the reason that I chose to stay with Mazda is the personnel that work at Anderson Mazda of Crystal Lak make of vehicle twice in a row. A big part of the reason that I chose to stay with Mazda is the personnel that work at Anderson Mazda of Crystal Lake. Always professional and friendly. More

I was very pleased with my experience at this dealership. They were able to locate the exact car I wanted and negotiated a fair price before I even walked into the dealership. When we went to pick up the car They were able to locate the exact car I wanted and negotiated a fair price before I even walked into the dealership. When we went to pick up the car, we were greeted by many smiling faces and a laid back, comfortable environment. There was no pressure to add on extras to the purchase. We were in and out of there in about an hour. I've never had such an easy experience buying a car in my life. More

My wife and I were pleasantly surprised by the amount of knowledge our sales person had and the overall friendly atmosphere of teh dealership. All points were explained from the intitial purchase, warranty knowledge our sales person had and the overall friendly atmosphere of teh dealership. All points were explained from the intitial purchase, warranty options as well as Anderson's service training. The car we bought, the Mazda 6, was not on our list of vehicles to consider. After talking to Jim for a short period of time we knew he knew what he was talking about and not just giving us a sales pitch. Anderson won our business this time and will certainly have an opportunity to win our future business as well. More