BMW and Mazda of Crystal Lake

This is the first time I have ever purchased the same make of vehicle twice in a row. A big part of the reason that I chose to stay with Mazda is the personnel that work at Anderson Mazda of Crystal Lak make of vehicle twice in a row. A big part of the reason that I chose to stay with Mazda is the personnel that work at Anderson Mazda of Crystal Lake. Always professional and friendly. More

I was very pleased with my experience at this dealership. They were able to locate the exact car I wanted and negotiated a fair price before I even walked into the dealership. When we went to pick up the car They were able to locate the exact car I wanted and negotiated a fair price before I even walked into the dealership. When we went to pick up the car, we were greeted by many smiling faces and a laid back, comfortable environment. There was no pressure to add on extras to the purchase. We were in and out of there in about an hour. I've never had such an easy experience buying a car in my life. More

My wife and I were pleasantly surprised by the amount of knowledge our sales person had and the overall friendly atmosphere of teh dealership. All points were explained from the intitial purchase, warranty knowledge our sales person had and the overall friendly atmosphere of teh dealership. All points were explained from the intitial purchase, warranty options as well as Anderson's service training. The car we bought, the Mazda 6, was not on our list of vehicles to consider. After talking to Jim for a short period of time we knew he knew what he was talking about and not just giving us a sales pitch. Anderson won our business this time and will certainly have an opportunity to win our future business as well. More

Robert L sold us our new Mazda. Dan Bush did our financing. Both very professional and friendly. Robert was very helpful and knowledgeable. Our experience was very pleasant and quick. We really fe financing. Both very professional and friendly. Robert was very helpful and knowledgeable. Our experience was very pleasant and quick. We really felt like Robert cared about us and getting us the best deal possible, that we were comfortable with. I will definitely refer him to our friends and family. More

I just purchase a vehicle in the same day as I found on Anderson website. I have not purchase a vehicle in 11 years and had a fast pace no hassle experience that was awesome. Jason is a big car buff and ma Anderson website. I have not purchase a vehicle in 11 years and had a fast pace no hassle experience that was awesome. Jason is a big car buff and made my life easier as he did all the research for me. I was able to give him all my info on my requirements and he was able to responded quickly with all my questions. He was friendly and courteous when I arrived at the dealership. We took it for a test drive and he answered all my concerns with the used vehicle. I asked for a good price and he suggested the dollar amount off the sicker, with no resistance. When I had to meet with the financial manager, it was also very quick and easy. Dan Busch had all my paperwork ready to go and address all my concerns. I was able to use my credit union instead of there banks and they had no issues with it. While all this was happening they had the car clean and prep ready for me to take home even with out the full payment in there hand. I was shock to have taken home a new vehicle without giving them the check from the credit union. So I highly recommend using there dealership, because I received a great price and service all in a single day. More

I was very happy with the service and will continue to bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check bring my car there in the future and they did great work on my car and doubled checked everything I asked them to check More

If you are in the market to buy a new car go see James Schaefer at Anderson. James went over and above for me to help me get My new Mazda 3. James made sure I got the exact model and color I wanted. James Schaefer at Anderson. James went over and above for me to help me get My new Mazda 3. James made sure I got the exact model and color I wanted. James is a great salesman who cares about his customer and what they are looking for. More

Peter was very helpful and did a lot of work for this sale. He and the dealership worked together to get me into my NEW used vehichle. Bob Pearl, sales manager, did an outstanding job recognizing me and sale. He and the dealership worked together to get me into my NEW used vehichle. Bob Pearl, sales manager, did an outstanding job recognizing me and made me feel very welcome. I don't know if I will go to another dealer for a car again. OUTSTANDING CUSTOMER SERVICE!!!! More

Great experience with Peter and the entire team at Anderson. Everyone we dealt with was friendly and helpful. Went out of their way to get us the car we wanted at the price we wanted. They didn't ha Anderson. Everyone we dealt with was friendly and helpful. Went out of their way to get us the car we wanted at the price we wanted. They didn't have exact car we were looking for on their lot when we were there in the morning, but they had it by the end of the day. Peter came in on his day off to wrap up the details and took his time walking us through the features of the car. More

We were looking to lease a new car for our growing family and were considering the Mazda CX-5. Jason was exceptional. He helped us on two random visits, which included both kids, switching our two carseats f and were considering the Mazda CX-5. Jason was exceptional. He helped us on two random visits, which included both kids, switching our two carseats from our car into the CX-5 to see if they fit (they did), and standing in the freezing weather. We went in this past weekend to trade-in our old car and lease the CX-5. Jason and the team were able to locate the exact model we wanted -- color and options -- and get the numbers to work in a very pain-free process. If they hadn't been so busy, we would have been in and out in record time. Highly recommend this dealership -- ask for Jason. More