BMW and Mazda of Crystal Lake

Repeat BMW buyer. It was a pleasure to work with my AndersonBMW team, especially HEATHER. She was the Tech support, but went well beyond her role to ensure that my X5 w It was a pleasure to work with my AndersonBMW team, especially HEATHER. She was the Tech support, but went well beyond her role to ensure that my X5 was ready to roll. Professional, personable, and attentive. I called her after the sale to help resolve a small problem, and she followed up immediately. Best wishes to Heather. She deserves a top spot. More

GO TO JOE! Joe was by far the best salesman! At other dealers I visited the salesmen were just not enthusiastic or encouraging enough to sell me a car, Joe was t Joe was by far the best salesman! At other dealers I visited the salesmen were just not enthusiastic or encouraging enough to sell me a car, Joe was the complete opposite and made buying a fun easy experience and did everything to help me leave with the car I wanted. Overall great experience thanks to him! More

Pleasant experience James Orton, salesman, was just wonderful. He really knows his product. He is friendly and knowledgeable. I went back 3 times to test drive a Mazda James Orton, salesman, was just wonderful. He really knows his product. He is friendly and knowledgeable. I went back 3 times to test drive a Mazda cx-5. James was helpful, but not pushy. In the end, I decided I wanted a smaller car - and did not purchase from this dealer. But I cannot recommend James highly enough, and Iook forward to working with him in the future. More

Boilerroom service department Charged $130.00 for recall work. They told me I needed brake fluid and power steering fluid for an additional $320.00. Car has 38K miles with no leaks Charged $130.00 for recall work. They told me I needed brake fluid and power steering fluid for an additional $320.00. Car has 38K miles with no leaks so I refused. These guys are sleazy. More

Not a good experience ! We went for first time to this dealer for a Mazda CX 5 , find one with a good price , the sales person offer us to take a test drive while they made We went for first time to this dealer for a Mazda CX 5 , find one with a good price , the sales person offer us to take a test drive while they made all number for financial loan . We love the car and when we come back to the dealer another sales person show the car to somebody else , but we still waiting for the final numbers . We start asking for another option to have a second pick but we have the approval , SURPRISE , our sales person told us that the car was sold the car for the other person who arrive to the dealer after us . NOT FAIR . Also when the sales person brought us the numbers for the second option, numbers were tricky and sales person couldn't explain the breakdown. I have to use my calculator to find out the total value of the car , my trade in value and interest of the loan . No manager even bothering to come and talk to us . Not a good practice . Understand sales person was doing only what the manager was telling to do. More

So easy From start to finish, it was an excellent, care-free, effortless experience. The sales guy, Austin, was a pleasure to work with. I don't ever recall From start to finish, it was an excellent, care-free, effortless experience. The sales guy, Austin, was a pleasure to work with. I don't ever recall having such a positive experience buying a car before. I will definitely come back for my next Mazda! They even replaced my tire at no charge a day later, because there was a nail in it. The service crew got me in and out under 45 minutes (including a car wash). Would recommend Anderson Motor Company to anyone looking to buy a new car. More

Stress-free new car purchase I have always considered the car buying process a somewhat confrontational nightmare, until we visited Anderson Mazda/BMW. No one "pounced" on us when I have always considered the car buying process a somewhat confrontational nightmare, until we visited Anderson Mazda/BMW. No one "pounced" on us when we were looking over what was to become my new car. Bob Langenberg welcomed us as if we were visiting his home, and provided very straightforward info without any pressure to close a deal. Bob was very well informed and knowledgeable about our new MX-5, and guided us through everything patiently and in an efficient manner. One of the porters, Kyle, even drove the car all the way to our house since I have yet to learn to drive stick ?? I am in love with my new Miata and had a great experience throughout the process. I would definitely recommend this dealership. More

not the worst dealer, but close This was a terrible service visit on our CX-7. They didn't get around to fixing the problem with the door, I was never called by service when the car This was a terrible service visit on our CX-7. They didn't get around to fixing the problem with the door, I was never called by service when the car was finished, and they claimed they washed the car, but it was dirtier than when I had dropped it off. And there was about 1/4 tank of fuel missing from the tank. Where did they test drive it for a door problem? More

Refreshing Experience I have bought many cars and have always dreaded the process. There was none of that with Bob L. No pressure just knowledgeable explanations of the tie I have bought many cars and have always dreaded the process. There was none of that with Bob L. No pressure just knowledgeable explanations of the tiering and the feature differences in the CX5. Pricing was as expected from truecar. We ended up leasing the car for the first time. The deal was wrapped up , signed, and we drove home with the car the same day. More

Easy, Fair and Informed Bob Langenberg was my sales advisor. The most professional, informed and honest car dealer I've ever experienced. I've purchased over a dozen cars and Bob Langenberg was my sales advisor. The most professional, informed and honest car dealer I've ever experienced. I've purchased over a dozen cars and this was the best experience I have had. 'Negotiation' was straightforward and easy without the 'let me run to my manager' shtick. Paperwork and financing was easy without the pressure of added items. Even the extended warranty purchase was easy and fair. These guys know customer service and they know their autotomobiles. I'm very pleased with my car and absolutely positively impressed with the service level. I think from test drive (three models) to drivingoff the lot was less than 3 hours. All the time, Bob was helpful, respectful and direct in his counsel. More