BMW and Mazda of Crystal Lake

AMAZING EXPERIENCE!!! From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the From the moment I stepped into the dealership I was greeted by Gale and Steve. I could tell they had my visit planned from the beginning. From the vehicle walk around to working with Rich in finance they did not miss a beat. Heather spent a considerable about of time with me reviewing my new BMW...ON HER DAY OFF! Overall this was by far one of the best experiences I have had with a car dealer and I have 42 prior experiences in purchasing a vehicle. What an amazing place! Dan, the general manager didn't hesitate getting involved and ensured that I felt like a VIP with the red carpet rolled out. What a fantastic team you have in place and I would recommend this dealership to everyone I know! I will definitely be making referrals and coming back for my next vehicle! More

2018 BMW 530i I really feel valued as a customer everytime I walk inside this dealership. Likewise, Bob and Steve really went far and beyond to make sure that I'm g I really feel valued as a customer everytime I walk inside this dealership. Likewise, Bob and Steve really went far and beyond to make sure that I'm getting the best value for my car. Heather also did a great job on walking me through the new features of my BMW. More

They helped me buy my first car and sell my first car I bought my first car several years ago at Mazda of Crystal Lake and just loved it. Recently, my situation changed and I found that I no longer need a I bought my first car several years ago at Mazda of Crystal Lake and just loved it. Recently, my situation changed and I found that I no longer need a car. Mazda of Crystal Lake made the process of selling my car as painless as possible. I'll miss my baby but she's going to a good home More

Mazda CX-5 new purchase I would recommend anyone looking for a BMW or Mazda to go see Bob Miller. He made our experience enjoyable and was very patient with us trying out car I would recommend anyone looking for a BMW or Mazda to go see Bob Miller. He made our experience enjoyable and was very patient with us trying out cars and looking into options. Great person and not pushy sales at all. Very genuine! More

Turbo F150 The truck was waiting for me when I arrived. Great start. Tyler was very helpful, not pushy and although it was late he never seemed to rush us. He ad The truck was waiting for me when I arrived. Great start. Tyler was very helpful, not pushy and although it was late he never seemed to rush us. He admitted he didn't know a lot about the F150 and that was huge for me. Some salesman will pretend to know everything about every car. I had a great experience from a call when I didn't show up as scheduled to a follow call the next day. More

Professional, Generous, And Trustworthy I worked with Bob Miller to shop for a used BMW 5-series. He was FANTASTIC, not at all pushy and very knowledgable in steering me in the right directi I worked with Bob Miller to shop for a used BMW 5-series. He was FANTASTIC, not at all pushy and very knowledgable in steering me in the right direction. He helped me get a great price. After a week, I realized the vehicle had a minor bearing issue, and I called in for service. Without even being asked, Bob and his team took on the expense to have it fixed. These are true, honest professionals and their service will not be overlooked—I plan to shop here for all of my vehicles moving forward. More

Great No Hassle Experience After nightmare past experiences buying a car of every clichè you can think of, we braced ourselves for another "typical" car buying experience. We ha After nightmare past experiences buying a car of every clichè you can think of, we braced ourselves for another "typical" car buying experience. We had the exact opposite. Straight forward, helpful sales person. No pressure, either. They didn't have the exact car we wanted so they got it from another dealer. Sitting down with finance person was low key as well. We are still in shock how easy and low stress our experience was. We highly recommend them! More

Stellar Customer Service Tyler, our product specialist, and Derek, the sales manager, were beyond outstanding in the customer service department. We had been to several deale Tyler, our product specialist, and Derek, the sales manager, were beyond outstanding in the customer service department. We had been to several dealers and were not impressed. Walking into Mazda of Crystal Lake was a different experience. They went out of their way to answer our questions, make us comfortable, and let their vehicles speak for them self. They were not pushy, but instead were incredibly helpful in making sure we got a vehicle that really met our needs and wants. Based on the customer service we received, especially in light of this being a day in age when customer service really lacks in most companies, we will be not only bringing our new Mazda in for maintence service at this dealership, but will also come back when we are ready to purchase our next vehicle. Thank you Tyler and Derek for a stellar experience! We couldn’t be happier! More

Couldn’t be happier From the first time we walked into the dealership I knew this was going to be a great experience. Our salesman Tyler was knowledgeable and friendly he From the first time we walked into the dealership I knew this was going to be a great experience. Our salesman Tyler was knowledgeable and friendly he listened to what we wanted and helped us find the perfect vehicle. During the test drive he answered all of our questions and upon our return to the dealership he was able to get us a great price on the CX5. The whole process was so easy and we could not be happier with our new vehicle. Thanks for the great job! More

Bought a used car Needed to replace our old car last minute and Heather found a few options that might meet our needs. Since this is our only vehicle she was able to co Needed to replace our old car last minute and Heather found a few options that might meet our needs. Since this is our only vehicle she was able to come to our home for a test drive which made the process even simpler, and the next day we came in and purchased our equinox. With most of the work taken off our hands this was one of the best car buying experiences we've had so far. More